Keyword Action is a WATI Automation Feature that lets you create keyword rules.
Keyword Rules can be of below types:
- Exact Matching
- Fuzzy Matching
Exact Matching does exact keyword matching and then executes a rule.
Fuzzy Matching does not do exact keyword matching and looks for keywords within the user's message to execute a keyword rule.
Keyword Action allows us to link a reply with a Keyword Rule.