WATI Knowledge Base

How To Import WhatsApp Chats

How To Add WhatsApp Number On Facebook or Instagram Page

How should I choose a phone number for WhatsApp?

PRO plan: Support export chat

Backup WhatsApp Chats

How to migrate a phone number from one BSP to another?

Steps to use phone number that has been registered with Whatsapp Business before

How do I scan the QR Code on WATI Trial?

Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?

How can I create a QR Code for my WhatsApp Number?

Can I get Green Tick Verification on my Personal Number?

How To Link WhatsApp Number To Facebook Page

Phone Number Connection Status

What are the guidelines for choosing a Display Name?

How to check any known issues with WATI?

What are the limitations of using WhatsApp Business APIs?

What kind of business will be rejected by WhatsApp?

Approve Messaging On-Behalf-Of your brand

How do I get Green Tick Verification for my business?

How long does it take to get approved for WhatsApp Business APIs?

What part of WATI can be tried out as a Trial Account?

What is the process to get approval for WhatsApp Business APIs?

Creating click to chat link

How to check WhatsApp Business Account (WABA) Status?

Everything you need to know about your WhatsApp Manager

How can I change my display name

How to access WhatsApp Manager?

How to change your phone number

Where to find the Facebook Business Manager ID?

Can I get WhatsApp API access without Facebook Business Verification?

What are possible common errors in embedded signup flow?

Why is Facebook Business Verification required?

What if the 'Start Verification' button is greyed?

How to check whether your business is verified?

What are the steps to get Facebook Business Verification?

What documents are required for Facebook Business Verification?

How can I contact Facebook Team for Business Verification Issues?

How to top-up WATI credits?

Troubleshoot common errors in WATI

2021.07.1 - Released on Jan 2022

2021.06.1 - Released on Nov 2021

2021.05.2 - Released on Sep 2021

2021.05.1 - Released on July 2021

2021.04.1 - Released on May 2021

2021.03.1 - Released on Apr 2021

2021.02.1 - Released on Mar 2021

2021.01.1 - Released on Feb 2021

2020.12.1 - Released on Jan 2021

2020.11.1 - Released on Dec 2020

2020.10.1 - Released on Oct 2020

2020.09.1 - Released on Sept 2020

2020.08.1 - Released on Aug 2020

2020.07.1 - Released on July 2020

2020.06.1 - Released on May 2020

2020.05.1 - Released on May 2020

2020.04.1 - Released on Apr 2020

RBI e-Mandate Latest Guidelines

Our Roadmap - See What's Planned

2022.07.2 - Releasing on Oct 2022

2022.07.1 - Releasing on Sept 2022

2022.06.2 - Released on Aug 2022

2022.06.1 - Released on July 2022

2022.05.2 - Released on June 2022

2022.05.1 - Released on 18th May 2022

2022.04.2 - Released on 22nd April 2022

2022.04.1 - Released on 6th April 2022

2022.03.2 - Released on 25th Mar 2022

2022.03.1 - Released on Mar 2022

2022.01.2 - Released on Feb 2022

2022.01.1 - Released on Feb 2022

What are template formatting rules?

How to get Opt-in for WhatsApp Messaging?

What is the difference between template message and session message?

How many template messages can be submitted for WhatsApp approval?

What is the max numbers of template message submission?

What is a template message?

How to trigger a flow with template?

Could I attach a PDF or image into a template message?

What is a session message?

How do I increase the expiry time of chats?

How to use interactive messages?

Conversation Based Pricing For WhatsApp Business API

What is the pricing for WATI CRMs & APIs?

What are the costs for sending messages?

How much is the setup cost for WATI CRM & APIs?

What is the cost for using WhatsApp API Gateway?

What are the costs of sending Business Initiated and User Initiated Conversations?

What is Conversation Based Pricing?

What are difference between BASIC plan and PRO plan

Where can I find the documentation for WhatsApp Business APIs?

Key Differences Between WATI CRM and WATI WhatsApp API Gateway

Does WATI support Dialogflow Integration?

How can I send WhatsApp Message from Zoho CRM?

What if I need access to more APIs?

Are your file attachment names appearing as null or untitled?

Where can I find WATI API Documentation?

Can I send OTP on WhatsApp?

How can I add webhooks using WATI or WhatsApp API Gateway?

Why are my Cash on Delivery Messages (COD) not sending in Shopify?

How to add/import Shopify Contacts into WATI

Shopify Integrations for Paid WATI Users

What are fixed variables for Shopify integration?

How to create a COD (Cash on Delivery) Template

Shopify Integration for TRIAL user

Add-on: Google Sheet Automation

Integromat Integration

Add-on: Google Spreadsheet Sender

Hubspot Integration

Why Whatsapp Message Sender is not working?

How to use pre-defined variables in Shopify or Woocommerce?

WooCommerce Integration

WhatsApp Shop Plugin

Zoho CRM Integration

How to send template message using Zoho CRM Integration?

WhatsApp Chat Button Integration

WATI Embedded Team Inbox in Zoho

What are fixed variables for Woocomerce integration?

Why Google Sheet Automation is not working?

Zapier Integration

Where can I find the API Endpoint URL and Bearer Token?

Why is my ZOHO integration not working?

HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free

LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared

WATI Account running Slow

How to add a tag to chat?

Copy Conversation URL

What happens if someone you blocked messages you again?

How to use quick replies/canned replies?

What features does WATI Team Inbox offer?

How to start a new Chat?

How to add contact to Favorite?

How to add custom parameters?

How to download chats from WATI?

How to search and filter chats?

Supported media types & sizes on WATI

What and how to setup Routing?

How do I add a Keyword Action?

What is Keyword Action?

What features are available in advance flow builder

Advance flow builder: Update Attribute

Advance flow builder: Template

How to use Conditions for Flowbuilder

What and how to access Flow Builder?

Advance flow builder: Setup Assign Agent / Assign Team

How to use Questions for Flowbuilder

Advance flow builder: Setup Subscribe or Unsubscribe

Advance flow builder: Webhook

How to build a flow

Advanced Flow Builder: Invoke New Flow

How to create list message & message with reply button?

Advance Flow Builder: Time Delay

Flow Builder: What is a node and how many types of node?

Why is my flow not working?

Export and Import of Flows

How to collect data with Google Spreadsheets

How to update data using Google Spreadsheets

How to use sequence feature?

What is a Reply Material?

How do I add a Reply Material?

What and how to add a Default Action?

How can I set out of office message?

Setting working hours

What is WATI Automation Feature?

How does WATI Automation Feature work?

How to allow users to Opt-Out or Unsubscribe from Broadcasts?

How do I edit or delete a scheduled broadcast?

What is a Broadcast History?

What is a broadcast?

How do I add a new Broadcast?

Tips to send personalized media content broadcast to each number

How to send message to someone who is not in the Contact List?

Is there a limit of broadcast messages?

How can I search and filter Broadcasts?

Where can I see Broadcast Statistics?

How to submit template messages on WhatsApp Manager for WhatsApp API Gateway

What are the supported languages for template update?

How to avoid template message rejection?

What are the category values of Template Message?

Template Message Guidelines

How to export and import template messages from one environment to a new environment?

How to add buttons with template messages?

How do I create a Template Message?

Are non-transactional messages allowed with WhatsApp Business APIs?

What are actions in Template Messages Page?

How to setup auto recharge for broadcast credit?

How to add buttons to templates?

How do I check and add credit to send broadcast template message

How to add attributes to a contact?

How to add a single contact?

How to add an attribute in bulk to a list of contacts?

How to import contacts from Excel?

How do I remove one or more contacts?

How do I search and sort contacts?

How can I edit a contact?

How to view, search and delete operator?

How to force logout a specific user from all active sessions?

Detail Access Menu of each Roles

How do I add more agents to my account?

How to add team and assign operator to team?

How do I unsubscribe from WATI?

How can I download the past invoices?

What are the working hours for WATI Support Team?

How can I manage the billing and payment methods?

How to manage notifications and sound?

How to change language for WATI?

How can I update my WhatsApp Profile Picture & add business details?

How to change my timezone in WATI?

Dashboard

Get your own WATI custom subdomain

Do I have to pay additional to access WATI Mobile Apps?

What features do WATI Mobile Apps have?

What does WATI Mobile App do?

Mobile version 3.0.0 - Released on 15th May 2022

Mobile version 3.1.1 - Released on 22nd June 2022

Mobile version 3.0.3 - Released on 22nd May 2022

Mobile version 2.9.0 - Released on 30th Apr 2022

Mobile version 2.8.0 - Released on 8th Apr 2022

Mobile version 2.7.1(hotfix) - Released 24th Mar 2022

Mobile version 2.7.0 - Released on 14th Mar 2022

Mobile version 2.6.0 - Released on 23rd Feb 2022

Mobile version 2.5.0 - Released on 15th Feb 2022

Mobile version 2.4.0 - Released on 29th Jan 2022

Mobile version 2.3.0 - Released on 20th Jan 2022

Mobile version 2.2.0 - Released on 7th Jan 2022

Security FAQs

All Categories

Getting Started

Get the approval steps for WhatsApp APIs, Facebook Business Verification & more

39 articles by 2 authors

What's New

Get to know about the latest updates and release notes on the WATI Platform.

31 articles by 4 authors

Types of Messages

Different types of messages possible to send

11 articles by 3 authors

Pricing

Get to know the fees to be paid for WhatsApp Business APIs and message fees.

8 articles by 2 authors

APIs & Integrations

View all types of APIs and Integrations possible with WATI

34 articles by 4 authors

Team Inbox on WATI

View and manage all your conversations here, you can also assign conversations here.

12 articles by 2 authors

Automation - Building a chatbot

Automating a chatbot and setting up keywords with your messages.

29 articles by 1 author

Broadcast Messaging & Templates

Broadcast messages to your users and create templates.

23 articles by 1 author

Contact Management

Add and manage contacts

7 articles by 1 author

Personalization & Account Management

Personalise your account and manage your account details.

13 articles by 1 author

Dashboard and Reports

View how you're WhatsApp number is doing and also view all your operators progress.

1 article by 1 author

Mobile Apps

Mobile App for WATI

16 articles by 1 author

Terms, Privacy & Security