WATI Knowledge Base

2021.01.1 - Released on Feb 2021

2020.12.1 - Released on Jan 2021

2020.11.1 - Released on Dec 2020

2020.10.1 - Released on Oct 2020

2020.09.1 - Released on Sept 2020

2020.08.1 - Released on Aug 2020

2020.07.1 - Released on July 2020

2020.06.1 - Released on May 2020

2020.05.1 - Released on May 2020

2020.04.1 - Released on Apr 2020

What are template formatting rules?

What is the difference between template message and session message?

What is the max numbers of template message submission?

What is a template message?

Could I attach a PDF or image into a template message?

What is a session message?

How do I increase the expiry time of chats?

Import WhatsApp Chats

How should I choose a phone number for WhatsApp?

Backup WhatsApp Chats

Steps to use phone number that has been registered with Whatsapp Business before

How do I scan the QR Code on WATI Trial?

Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?

How can I create a QR Code for my WhatsApp Number?

Can I get Green Tick Verification on my Personal Number?

What are the guidelines for choosing a Display Name?

How frequently can I change my display name?

What are the limitations of using WhatsApp Business APIs?

Approve Messaging On-Behalf-Of your brand

How do I get Green Tick Verification for my business?

How long does it take to get approved for WhatsApp Business APIs?

What is the process to get approval for WhatsApp Business APIs?

Creating click to chat link

Where to find the Facebook Business Manager ID?

Why is Facebook Business Verification required?

What if the 'Start Verification' button is greyed?

How to check whether your business is verified?

What are the steps to get Facebook Business Verification?

What documents are required for Facebook Business Verification?

How can I contact Facebook Team for Business Verification Issues?

What is the cost for Premium Customer Support?

What is the pricing for WATI CRMs & APIs?

What are the costs for sending messages?

How much is the setup cost for WATI CRM & APIs?

What is the cost for using WhatsApp API Gateway?

Where can I find the documentation for WhatsApp Business APIs?

Does WATI support Dialogflow Integration?

How can I send WhatsApp Message from Zoho CRM?

What if I need access to more APIs?

Where can I find WATI API Documentation?

Can I send OTP on WhatsApp?

How can I add webhooks using WATI or WhatsApp API Gateway?

Integromat Integration

Shopify Integration

WooCommerce Integration

WhatsApp Shop Plugin

Zoho CRM Integration

WhatsApp Chat Button Integration

Shopify Integration for TRIAL user

Zapier Integration

How to change the topic name on chat?

How to use quick replies/canned replies?

What features does WATI Team Inbox offer?

How to start a new Chat?

How to add contact to Favorite?

How to add custom parameters?

How to search and filter chats?

What and how to setup Routing?

How do I add a Keyword Action?

What is Keyword Action?

Advance flow builder: Update Attribute

How to use Conditions for Flowbuilder

What and how to access Flow Builder?

Advance flow builder: Setup Assign Agent / Assign Team

How to use Questions for Flowbuilder

Advance flow builder: Setup Subscribe or Unsubscribe

Advance flow builder: Webhook

How to build a flow

What is a Reply Material?

How do I add a Reply Material?

What and how to add a Default Action?

How can I set out of office message?

Setting working hours

What is WATI Automation Feature?

How does WATI Automation Feature work?

How do I edit, delete or cancel a scheduled broadcast?

What is a Broadcast History?

What is a broadcast?

How do I add a new Broadcast?

Tips to send personalized media content broadcast to each number

How to send message to someone who is not in the Contact List?

Is there a limit of broadcast messages?

How can I search and filter Broadcasts?

Where can I see Broadcast Statistics & SMS Fallback?

What are the supported languages for template update?

How to avoid template message rejection?

What are the category values of Template Message?

How to add buttons with template messages?

How do I create a Template Message?

What are actions in Template Messages Page?

How to add attributes to a contact?

How to add a single contact?

How to add an attribute in bulk to a list of contacts?

How to import contacts from Excel?

How do I remove one or more contacts?

How do I search and sort contacts?

How can I edit a contact?

How to view, search and delete operator?

Detail Access Menu of each Roles

How do I add more agents to my account?

How to add team and assign operator to team?

How do I unsubscribe from WATI?

How can I download the past invoices?

What are the working hours for WATI Support Team?

How can I manage the billing and payment methods?

How to manage notifications and sound?

How to change language for WATI?

How can I update my WhatsApp Profile Picture & add business details?

How to change my timezone in WATI?

Dashboard

What is subdomain?

Do I have to pay additional to access WATI Mobile Apps?

What features do WATI Mobile Apps have?

What does WATI Mobile App do?

All Categories

What's New

Get to know about the latest updates and release notes on the WATI Platform.

10 articles by 1 author

Types of Messages

Different types of messages possible to send

Getting Started

Get the approval steps for WhatsApp APIs, Facebook Business Verification & more

23 articles by 1 author

Pricing

Get to know the fees to be paid for WhatsApp Business APIs and message fees.

5 articles by 1 author

APIs & Integrations

View all types of APIs and Integrations possible with WATI

15 articles by 2 authors

Team Inbox on WATI

View and manage all your conversations here, you can also assign conversations here.

Automation - Building a chatbot

Automating a chatbot and setting up keywords with your messages.

18 articles by 2 authors

Broadcast Messaging & Templates

Broadcast messages to your users and create templates.

15 articles by 1 author

Contact Management

Add and manage contacts

7 articles by 1 author

Personalization & Account Management

Personalise your account and manage your account details.

12 articles by 3 authors

Dashboard and Reports

View how you're WhatsApp number is doing and also view all your operators progress.

1 article by 1 author

Mobile Apps

Mobile App for WATI

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