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This article will help you to debug why your Cash on Delivery messages haven't been sending out.
Set up COD for your Shopify Store
- Make sure you have enabled Cash on Delivery in your Shopify store
- Go to "Settings" in your store
- Then click on "Payments"
- Under "Manual payment methods"; click on "Cash on Delivery" & activate it
COD should display at checkout page;
Set up collection of phone numbers
- Make sure you collect users phone numbers at checkout to notify them
- Go to "Settings" in your store
- Then click on "Checkout"
- Under "Customer Information" make sure "Shipping address phone number" is set as required