What does COD and Abandoned Cart in analytics represent?

With our Shopify feature, we have analytics to support your tracking for Cash on Delivery & Abandoned Cart messages.

Abandoned Cart Messages Tracking

You may access this on the left hand side of the tab bar, click on "Analytics" -> "Automated Message"

Element Name

What it does

Date Picker from;

Date Picker to

This is a filterable section whereby you can select which date you would like to show the analytics

Abandoned Carts

List number of abandoned carts in this period of time

Abandoned cart messages sent

Lists number of abandoned cart template messages sent

Carts recovered

Lists the number of people who clicked on the abandoned cart template to checkout

Abandoned cart recovery rate

Lists the percentage of abandoned cart recovered based on number of messages sent

Order value recovered

Lists the amount of revenue recovered based on when users clicked and purchased their item again from the abandoned cart template

Cash on Delivery Messages Tracking

You may access this on the left hand side of the tab bar, click on "Analytics" -> "Cash on Delivery"

Element Name

What it does

Date Picker from;

Date Picker to

This is a filterable section whereby you can select which date you would like to show the analytics

Total Revenue

Lists total amount received from all confirmed orders

Total Orders

Lists total amount of orders

Confirmed Orders

Lists all confirmed orders

Unconfirmed Orders

Lists all unconfirmed orders (orders that got no response after 24 hours)

Cancelled

Lists all cancelled orders

Delivered

Lists total count of messages delivered

Failed

Lists total count of messages that failed

How did we do?

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