2020.05.1 - Released on May 2020

Dayana Updated by Dayana

Release Version Note

Tested in latest stable versions on windows:

  • Chrome: Version 83.0.4103.61 (Official Build) (64-bit)
  • Edge: 81.0.416.77 (Official build) (64-bit)
  • Firefox 76.0.1 (64-bit)
  • IE 11.1217.17763.0

WATI Enhancement

  • Have a trial account with a duration of 7 days and allow users to upgrade accounts with Payment.
  • Showing attributes key and value in TeamInbox for the agent to see it in the same view without click into detail to see
  • Have chat widget into WATI for support: There will have the "Support" icon on the bottom right for the user to leave a question to Clare
  • Permission update for each role in WATI:
    • ADMINISTRATOR shall be able to access: Dashboard, Broadcast, Contacts, TeamInbox, Automation, Settings, (Business Profile, Update some parts in General)
    • OPERATOR shall be able to access: Dashboard, Contacts, TeamInbox
    • DEVELOPER shall be able to access: Dashboard, Broadcast, API, Automation
  • AUTOMATION feature available:
    • Allow user to setup some keyword that bot can reply to the customer in advance without an agent to jump in, with various reply material (text, file, image)
    • Allow users to setup some automation template message in case: not working hours, or users wait more than x minutes, the customer doesn't respond after 24 hours.
  • The administrator can setup a change expired date for Trial Account.
  • Showing download mobile application in login page (for both iOS and Andoird)
  • Support Schedule notification push in mobile app
  • Showing operation name in WATI (both web and mobile version) for each message

WATI Bug fixes

  • Data accuracy in Dashboard

How did we do?

2020.06.1 - Released on May 2020

2020.04.1 - Released on Apr 2020