Advance flow builder: Update Attribute

Helpdesk Updated by Helpdesk

When can use Update Attribute in Flow Builder?

Advanced Flow Builder features are an add-on to the regular plan and are charged separately

By default, this icon is shown with the "PRO" logo as below.

This icon can still be used to build a flow under the regular plan and the flow can be saved successfully. However, when we want to select these advanced flows to use as Keyword Action or Default Action, there will be a pop-up asking us to upgrade in order to use these advanced flow builder features.

After upgrading WATI to the PRO plan, we can use these advanced flows in Keyword or Default Action.

Meaning and Usage

Update Attribute: This will allow us to update the contact's custom attribute to a new fixed value, or to a variable value (which can be input from previous steps in the flow).

Updating attribute in the flow is quite useful in case we want to collect some customer information eg email, address, hobbies, etc, and save their attribute in order to have better analysis and better service to each customer.

To use this feature, simply select the icon and drag it into the flow, also drag the arrow from the step node that needs the action Subscribe or Unsubscribe. Or, we can also drag the arrow from the last node, and select to choose the icon.

Open the "Update Attribute" node, there will have 2 options to select the variable to modify. It's either "Custom Attribute" or "Variable"

  • If we choose "Custom Attribute", the list or Variables that allow us to select is picking from the contact list's custom attribute name.
  • If we choose "Variable", the list of Variables that allow us to select is picking from inputted variables in the current flow.

Then we need to fill in the value for that parameter. It could be a fixed type of data or a variable which value was collected in the current flow

Sample

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What features are available in advance flow builder

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