Table of Contents

Advance Chatbot builder: Update Attribute

When can use Update Attribute in Chatbot Builder?

Advanced Chatbot Builder are available in the Pro & Business Plan only. Read more about our plans

Wati Chatbot Builder allows a feature to Update Contact Attributes

This icon can still be used to build a chatbot under the Growth plan and the chatbot can be saved successfully.

However, when you select these advanced chatbots to use as Keyword Action or Default Action, there will be a pop-up asking us to upgrade in order to use these advanced chatbot builder features.

After upgrading Wati to the Pro or Business plan, we can use these advanced chatbots in Keyword or Default Action.

Meaning and Usage

Update Attribute: This will allow us to update the contact's custom attribute to a new fixed value, or to a variable value (which can be input from previous steps in the chatbot).

Updating attribute in the chatbot is quite useful in case we want to collect some customer information eg email, address, hobbies, etc, and save their attribute in order to have better analysis and better service to each customer.

To use this feature, simply select the icon and drag it into the chatbot, also drag the arrow from the step node that needs the action Subscribe or Unsubscribe. Or, we can also drag the arrow from the last node, and select to choose the icon.

Open the "Update Attribute" node, there will have 2 options to select the variable to modify. It's either "Custom Attribute" or "Variable"

  • If we choose "Custom Attribute", the list or Variables that allow us to select is picking from the contact list's custom attribute name.
  • If we choose "Variable", the list of Variables that allow us to select is picking from inputted variables in the current flow.

Then we need to fill in the value for that parameter. It could be a fixed type of data or a variable which value was collected in the current chatbot

Sample

How did we do?

Advance chatbot builder: Webhook

Advance chatbot builder: Setup Assign User / Assign Team

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