How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Embedded Sign Up
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
2021.03.1 - Releasing on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
How to change the topic name on chat?
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
What are actions in Template Messages Page?
How do I check and add credit to send broadcast template message
Personalization & Account Management
How to view, search and delete operator?
Log Operators Out From Current Active Sessions
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Terms, Privacy & Security
Updated by Nhi Luong
Release Version Note
Tested in latest stable versions on windows:
- Chrome: Version 89.0.4389.114 (Official Build) (64-bit)
- Edge: Version 89.0.774.68 (Official build) (64-bit)
- Firefox: 87.0 (64-bit)
WATI Web Enhancement
- Upload media files into template messages from your local machine. No need for the URL anymore.
- "Contacts" screen: Add filter attribute "AllowBroadcast" and "AllowSMS" in the Contact List Attribute Filter dropdown.
- Enhancement to prevent losing unsaved flow when navigating to other menus from the unsaved flow.
- Showing WhatsApp status when export contact list from Contacts screen
- Add search function in the "Flows" screen
- Enhancement when sending template message to a new number from team inbox screen, allow to input value for header parameter if sending template contains variable in the header.
- Add two new notifications in "Manage Notification" screen:
- New Chat Assigned to team: When a new chat is assigned to your team
- New Message on assigned team: When a new message comes on a chat assigned to your team
- Show country flag beside each number in TeamInbox
- Enhance to allow filter Status on Team Inbox to be retained even on page refresh or loading next time.
- Showing statistic in Sequence (reply material): Triggered (how many times), and Completed (how many percent)
- Integrate with Zapier: many new features in Trigger and Action.
- Shopify integration: Add option to Shopify setting to choose phone(shipping or billing) in order to send messages to customers.
- Woocomerce integration enhancement: New option to allow users to choose Default country code. When customers taking their phone numbers without country codes, this default country code will be used and can send messages to customers.
WATI PRO Plan
- Node "Webhook" enhancement: Allow parsing response with an array of objects.
- Enhance to allow the user to edit sequence name.
- Allow PRO plan to have a maximum of 400 keywords (instead of 100 as per normal plan)
- A new node in Flow Builder called - "Update Chat Status" allows the chat to be updated to: Open, Pending, Solved, Spam&Block
- Improve speed
- New notifications Page for Customizing Notifications in mobile, similar to the web version
- Backup Chats extension is now available in Microsoft Edge store: https://microsoftedge.microsoft.com/addons/detail/backup-whatsapp-chats/npifjiiiakjmpgcihhbooajmpdjjnflp
- Release new version of WhatsApp Shop: to fix the issue sometimes the customer cannot publish the new shop: https://workspace.google.com/marketplace/app/whatsapp_shop/691050264020
WATI Bug Fixed
- Fix the issue that the URLs are displayed incorrectly when sending URLs with underscores (_) from the "Team Inbox" screen