How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Embedded Sign Up
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
2021.04.1 - Releasing on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Add-on: Google Spreadsheet Sender
What are fix variables for Shopify integration?
WhatsApp Shop Plugin
Zoho CRM Integration
WhatsApp Chat Button Integration
Shopify Integration for TRIAL user
What are fix variables for Woocomerce integration?
Team Inbox on WATI
How to change the topic name on chat?
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
What are actions in Template Messages Page?
How do I check and add credit to send broadcast template message
Personalization & Account Management
How to view, search and delete operator?
How to force logout a specific user from all active sessions?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Terms, Privacy & Security
Updated by Nhi Luong
Release Version Note
Tested in latest stable versions on windows:
- Chrome: Version 90.0.4430.212 (Official Build) (64-bit)
- Edge: Version 90.0.818.66 (Official build) (64-bit)
- Firefox: 88.0.1 (64-bit)
- Improve chat history loading speed - Implement caching
WATI Web Enhancement
- Basic Flow Builder feature - In "Set a condition" nodes, add more options: "greater than" and "less than" for number matching.
- PRO plan: Advanced Flow Builder - Add a new option "Flow" that allows the user to trigger new flow from the current flow.
- PRO plan: Advanced Flow Builder - Add a new option "Google Spreadsheet" that allows the user to connect to google account and add new/ update record in google sheet
- PRO plan: Advanced Flow Builder - Add a new option "Update Topic" that allows the user to update the topic of the conversation that currently triggers the flow.
- Team Inbox
- Link on message template shall be clickable
- Get more options for issue history and added download option for Agent Performance
- Template Message
- When a media is uploaded on a template, we can delete it with the new "Delete media" button.
- Shopify: Enhancement to send notifications to the shipping phone number if Billing Phone Number is set as default for sending messages and billing phone number is missing (or vice versa)
- Zapier: Support showing list of template name to select when choose action "Send template message".
- Zapier: Show the error message in more detail so that the user is able to resolve it by himself.
- Support Facebook Ads showing in WATI: When the user clicks on FB ads, it will show ad content clearer with headline, body, URL.
- Improve the loading time when uploading PDF Documents
- Speed Performance Improvement the wati.io mobile version
WATI Bug Fixes
- Fix the issue that some flag emojis aren't shown in the Google Chrome browser.
- Fix the issue that the chat closed by agents is marked as Expired chats instead of Solved.