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Key Differences Between WATI CRM and WhatsApp API Gateway
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Conversational Based Pricing
WhatsApp Pricing Update - New Conversation Categories
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Sign up and get started with WATI in 10 steps
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WhatsApp Manager ID (WABA)
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Our Roadmap - See What's Planned
How to add WhatsApp number to Facebook or Instagram pages
WhatsApp Chat Button Integration
Creating click-to-chat link
How can I create a QR Code for my WhatsApp Number?
Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
What kind of business will be rejected by WhatsApp?
Migrate your phone number to WATI from another BSP
How To Import WhatsApp Chats
Backup WhatsApp Chats
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
Facebook Business Verification
How can I contact Facebook Team for Business Verification Issues?
What if the 'Start Verification' button is greyed?
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Green tick verification for your business
Everything you need to know about your whatsapp number
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WATI and its Features
Team Inbox on WATI
Different types of chat status in WATI
Supported media types & sizes on WATI
Copy Conversation URL
WATI Account running Slow
What happens if someone you blocked messages you again?
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How to add a tag to chat?
How to add contact to Favorite?
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What features does WATI Team Inbox offer?
Manage your Contacts on WATI
How to delete contact attribute in bulk?
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How do I search and sort contacts?
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How to import contacts from Excel?
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Broadcast on WATI
Broadcast Sequence Sheet Add-on
Messaging limit for Click-to-WhatsApp Ads (CTWA)
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Troubleshoot common errors in WATI
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How to collect online payment for catalog orders using Razorpay payment gateway
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Detail Access Menu of each Roles
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Personalize your account on WATI
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Template Messages on WATI
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What is a template message?
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How to trigger Whatsapp Shop using Templates
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Create a contact in WATI when a new lead comes into ZOHO CRM
Assign chats in WATI based on Lead owner in Zoho CRM
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Get Notifications for new messages on WATI on Zoho CRM
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Shopify Integration for TRIAL user
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Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Make.com / Integromat
WhatsApp Templates for Leadsquared
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LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
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Are your file attachment names appearing as null or untitled?
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WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Released on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
2022.03.2 - Released on 25th Mar 2022
Mobile App - Released in 2022
Mobile version 3.2.0 - Released on 4th December 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Mobile App - Released in 2023
Mobile version 3.5.0 - Released on 18th Apr 2023
Mobile version 3.4.0 - Released on 17th Mar 2023
Mobile version 3.3.0 - Released on 10th Feb 2023
3.2.0 Releasing on May 2023
3.3.1 Released on May 2023
3.3.0 Released on April 2023
3.1.0 Released on Mar 2023
2.11.0 - Released on Jan 2023
2.12.0 - Released on Feb 2023
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- How to use Flow Timer
How to use Flow Timer
Updated by Ilia Pitersky
Advanced Flow Timer functionality was added to WATI to help our users with managing the exact time that is needed to wait for their clients to respond.
To proceed to set up one's Flow Times, follow these steps:
- Go to the Automation section of WATI
- Select Flows in the menu on the left
- Click "Flow Timer" button
One will see "Flow Timer" window displayed like that, you can click on the checkbox to enable it:
First timer ("If user does not reply...") acts as a countdown to the flow shutdown. It's always should be greater at least for one minute than the second timer.
Second timer ("This exit flow notification...") acts as a way to remind the client that he has to respond to the flow, otherwise, flow will be shut down by the first timer.
In "Exit flow notification:" the user can set up a detailed message that will be displayed, in case the time set up in the first timer will be over.
How does it work?
A chosen message will be displayed, if user is not responding:
Now the user has some time before the second timer sets in to respond to the flow, if he will, the flow will not be interrupted.