Table of Contents

How to top-up WATI credits?

Your WATI account is a pre-paid model.

This means you will need to top-up credits in your account to send messages.

Why this change

Facebook has implemented a new conversation-based pricing model for all businesses globally sending WhatsApp messages. This new pricing model went into effect by 1st November 2024.

As a result of this, WATI will comply with the changes in the pricing model. Check out this article to learn more!

Free Tier Conversations

All the service-initiated conversations will be free for the users who are in our new plans; Growth, Pro and Business.

For other conversations, check our our updated rate cards:

Growth/Pro - INR rate card | USD rate card

Business - INR rate card | USD rate card

For users who are under our Standard, Professional and Enterprise plans, your first 1,000 conversations each month will be free, so your business can start to build experiences your customers will love before having to pay. Each phone number gets 1,000 free tier conversations. Free-tier conversations can be only user-initiated conversations also called service-initiated conversations. Please check the new country-wise rates here.

Why do I receive a pop-up in my WATI account to top-up credits?

If your account has less than $10 USD in credits and the accoun has been created for more than a week; you will receive a prompt to top up. Remember to top up before 3 days' time. Otherwise, your account will be temporarily suspended until you top up again and have a credit balance of more than $10.

Cost Estimation

Here is another article where you can estimate how many credits are needed to send your messages. After your free 1000 conversations have been used up, you will be charged per conversation basis.

How to top-up credits

Please make sure you use Mastercard or Visa cards for all purchases. You may also use PayPal (for non-INR subscription only).

You can do this directly from your WATI account. It's super simple! Please follow the steps below:

Step 1: Click on the wallet icon in the top right corner and then click on "Buy credits" button.

Step 2: Please enter amount and click on 'Buy Credits'.

Only users with roles as an Administrator, Billing Manager, or Broadcast Manager able to top-up Wati credits. More about user roles: Detail Access Menu of each Roles

How did we do?

What is Conversation Based Pricing?

Contact