How to top-up WATI credits?

Dayana Updated by Dayana

Your WATI account is a pre-paid model. This means you will need to top-up credits in your account to send messages. You will no longer receive a consolidated usage invoice at the end of each month for payment, but on a top-up basis.

Why this change

Facebook has implemented a new conversation-based pricing model for all businesses globally sending WhatsApp messages. This new pricing model went into effect in February 2022, and move from a per template/session charge to a complete conversation-based model.

As a result of this, WATI will comply with the changes in the pricing model. Check out this article to learn more!

Free Tier Conversations

Your first 1,000 conversations each month will be free, so your business can start to build experiences your customers will love before having to pay. Each phone number gets 1,000 free tier conversations. Free tier conversations can be business-initiated or user-initiated.

Why do I receive pop ups to top up?

If your account has less than $10 usd in credits and 0 free conversations; you will receive a prompt to top up. Remember to top up before 3 days time. If your account hits $0 usd credits and 0 free conversations; your account will be temporarily suspended till you top up again.

Cost Estimation

Here is another article where you can estimate how much credits are needed to send your messages. After your free 1000 conversations have been used up, you will be charged per conversation basis.

How to top-up credits

You can do this directly from your WATI account. It's super simple! Please do check out the below video to see how it works. (The video might take some time to load)

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