2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
Import WhatsApp Chats
How should I choose a phone number for WhatsApp?
Backup WhatsApp Chats
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
WATI CRM & APIs
What is the cost for Premium Customer Support?
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
Automation - Building a chatbot
Advance flow builder: Update Attribute
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
Personalization & Account Management
How to view, search and delete operator?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Updated by Nhi Luong
Release Version Note
Tested in latest stable versions on windows:
- Chrome: Version 83.0.4103.116 (Official Build) (64-bit)
- Edge: 83.0.478.61 (Official build) (64-bit)
- Firefox 78.0.2 (64-bit)
- IE 11.900.18362.0
WATI Web Enhancement
- Allow updating the current company logo on the top left corner. Admin user can access: Settings --> General -->Backend Logo
- Allow sending templates within the chat. The templates that will be used are created from Broadcast --> Template Messages:
- If the conversation is not closed/expired, there will have a button "Send template" when the user moves the mouse to the "Send message" button
- If the conversation is closed/expired, there will have a button "Send template" in the Reply area.
- A new feature on "Mark spam and block" allows the agent to mark spam the conversation of a specific contact, and not receiving further messages from the contact.
- Once a conversation is marked as 'Spam', it would never come up in default view. However, in the Chat filters, we will be able to see a filter 'Blocked Chats'. From 'Blocked Chats', a number can be unlocked using Chat action - "Unblock"
- Add "Resend confirmation email link" when the user registered WATI but doesn't confirm the email and the token expired. If the user try to login WATI, the link will be displayed on the login screen
- Allow creating rich template message which contains:
- Header: can be text or media (image, video, document), can contain 1 variable
- Body: Text area, can contain many variables
- Footer: Text
- Button optional: Can be "Call to action" (visit website, call phone) or "Quick reply"
- Put sample contact import excel file in the Contact import button, so that the user can download and amend accordingly.
- New setting to allow auto-reply message sending to customers when no keyword rule matches and the company is in Office Hours. The setting can be found in Automation --> Default Action --> "Send the following fallback message if no keyword search criteria is met"
WATI Bug fixes
- Fix issue when uploading huge contacts from excel import contacts