Learn more about Triggers

Learn more about Triggers

What are Triggers? Triggers are events that occur within Wati, signaling the need for automated Actions. For instance, when a new attribute is added to a contact or when a chat status changes, these events serve as triggers for various Rule-based automations.

Each Rule starts with a Trigger. These are the triggers we currently support:

We will be adding more Triggers! Let us know what type of Triggers you want to use. Share with us here!

Trigger

How it works

Common use cases

New attribute is added to a contact

Triggers a Rule when a new attribute is added to a contact:

  • manually via Team Inbox or Contact page
  • via /updateContactAttributes API
  • attributes automatically added by integrations
    • CTWA: source_url, source_id
  • Automatically send a template message after your operator adds a specific attribute to a contact
  • Start a specific chatbot to nurture your leads when they come in via CTWA ads

Attribute value changed for a contact

Triggers a Rule whenever a value changes for a specific attribute:

  • manually changed via Team Inbox or Contact page
  • via /updateContactAttributes API

  • Automatically send a template message after your operator changes a attribute value, such as the customer's status (from "regular" to "VIP")

How did we do?

Learn more about Actions in Rules

How to create an Attribute rule?

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