How to create list message & message with reply button?

Prabhansh Jain Updated by Prabhansh Jain

Send Interactive Messages

Interactive messages on WhatsApp is something that can be used to make your user experience smoother and simpler. By using interactive messages a user can select or interact with the sent out message. You can send interactive messages in WATI when creating a flow. These messages are used and are recognised to get higher engagement and higher response rates as it is an easier way for users to reply to the demanded message.

There are two types of interactive messages:

  • List Messages
  • Reply Buttons

List Messages

List Messages gives users to choose an answer or an option from a menu of up to 10 replies. This List Message is a well-formatted message and can have different types of ways to create it.

It looks like this:

When you click on the menu, the user can select options from a menu like this:

How to create it?

To use it in WATI Flowbuilder you will have to follow these steps:

  1. Create a new flow
  2. Choose the Question Node
  1. After that, click on LIST
  1. Click the pen icon on the LIST and you will see a dialogue like this. Where you can write your Header which will be the title of your LIST. The body and the footer too.
  1. You can then scroll down and you will see something like this.
  • So now, you can set your menu button title.
  • In a List, there are sections (Customers Cannot see) and Rows.
    • Sections are categories for you to sort your buttons out.
    • Rows are the buttons that the user will see.
In total there can only be a maximum of 10 rows/buttons in a single List type message.

After all, you can press the save button and your List message will be created successfully.

Reply Buttons

Reply Buttons are messages that are short demanded messages that can contain a maximum of three reply buttons for the user to choose from. These messages are mainly used when you want the user to make a quick reply/response.

The messages look like this:

How to create it?

To use it in WATI Flowbuilder you will have to follow these steps:

  1. Create a new flow
  2. Choose the Question Node

  1. After that, click on BUTTONS
  1. Click on the pen icon and you can see a dialogue like this.
    1. You can add a header (Either Text or Media)
    2. You can add a body description
    3. You can add a footer
  1. Scroll down to add the buttons, in a reply button message there has to be a minimum of 1 button and can have a maximum of 3 buttons.
  2. After editing you can press the save button.

That is how you can create and use the reply button.

Thank you

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