Pre-requisites for connecting your Instagram account

Anuja Updated by Anuja

In order to connect your Instagram account to Wati, make sure that you have completed the below steps.

  1. Check if you have an Instagram Professional account

In order to allow Wati to use the Instagram API and connect to your account, Facebook requires that the Instagram account must be a Professional account.

Professional Instagram accounts can either be made as Business or Creator accounts. The major difference between these and a personal account is that Professional accounts must be public and they offer many useful tools for businesses to increase their reach.

If you have a personal Instagram account and need to convert it to a Professional account, you can follow this step-by-step guide.

If you don't have an Instagram account yet, learn how to create one here.

  1. Make sure your Instagram account is linked to your Facebook Page

Another requirement is to link your Instagram account with your business managed Facebook Page. This linking is required to login and authenticate your Instagram account connection to Wati via Facebook.

Follow this guide to link your Instagram and Facebook accounts.

  1. Allow Wati access to your Instagram messages

Lastly, to complete the setup of your Instagram account on Wati, you need to allow us access to your messages so we can display them on your Wati dashboard and enable you to respond to them as well.

For this, you need to

  1. Go to your profile on the Instagram mobile app
  2. Tap on the (hamburger menu icon) on the top right corner
  3. Scroll down to Messages and story replies
  4. Tap on Message controls
  5. Enable the Access to Messages setting

You can go through this guide from Instagram for more details.

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How to connect your Instagram account to Wati

Introduction to Instagram @Wati

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