How should I choose a phone number for WhatsApp?

Helpdesk Updated by Helpdesk

You must use a valid phone number and must include a country and area code. The phone number must be able to receive calls or SMS for account verification.

There are 3 types of eligible phone numbers:

-       Landlines

-       Cell phones – can be used as long as the number has not been used for WhatsApp in the last 6 months

-       1-800 or toll-free numbers – possible as long as the phone number is capable of receiving SMS or voice calls directly. You will not be able to use numbers that are behind IVR.

It shall not be used with any WhatsApp app at the time for WATI sign-up.

If it is on the WhatsApp application(WhatsApp personal/Whatsapp Business app), you must delete the account.

To delete your existing WhatsApp account, please refer to this guide:


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