Using Conditions For Wati Chatbot Builder

## Using Conditions For Wati Chatbot Builder

Conditions are very important when you want to run the same chatbot but then have separate outcomes so you use conditions to split the chatbot into two or more.

Conditions in the chatbot builder have three options to compare from:

* Equal to
* Not Equal To
* Contains
* Does Not Contain
* Starts With
* Does Not Start With
* Greater than
* Less than


 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/fec620b4-128b-48be-ab85-664deabf8d69/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=6630d8a270d41434ad4e4c0e494f687e58d7e6a52c7ff87a4cfd32991fe97a02&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### When is Condition Box Used

[Please refer to these help docs to know about how to use the question box and then continue reading to know more about variables.](https://wati.brainfish.ai/articles/how-to-use-questions-for-chatbot-builder-eNqA2wSLEg)

If you know what are variables in Wati Chatbot Builder then it will be really easy for you to know when to use the condition box.

So suppose you had this question to ask your users:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/8d35d4b4-7c4c-43bb-913c-3692e217c3bd/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=8c862048678effed75a908ff1452e3f2be98e738e607a26d5dce095143545193&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

Now, the chatbot after this is all the same and now in the end you would want to split the end messages according to the answer chosen in the above question.

For convenience you can select variables used in Chatbot or just use Contact Custom variables.

Two conditions can be used at the same time using logical **AND** or **OR**. For **AND** operator two conditions should be fulfilled at the same time, but for **OR** operator only one condition should be fullfilled, so the whole chatbot will be true.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/efa47617-412d-4bb3-9c6b-550ca8358558/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=ecd3780b922335e440d909162b9ec3bee6df406ca97efe51016a61a224069cf1&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

Here is when you can use conditions.

### Types Of Conditions in Chatbot Builder

Now, coming back to the above example of splitting the end message according to the question-answer shown above, there are three ways in which you can set the condition.

**Equal to**

For Equal to, you are directly comparing the answer variant with the condition and then splitting it into two chatbots for one being true to the condition and one not.

The chatbot which is true to the condition could be followed by the colour "Green".

Whereas the chatbot false will be "Red".

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/96bf653e-6437-49c3-a9ae-1223716567de/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=965615904c0048a5d2dd4b99341f42ca4041d8729037e736b3c85cd35086ebd4&X-Amz-SignedHeaders=host&response-content-disposition=attachment) ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/16e4aad3-cefe-4e96-a5a8-5f69a7fd02c8/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=a5316d3b6873dbd854dbc15b96aa6550b642a9fa51e41e38eebcb4c23511fe21&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

You can see that there is one green and one red.

**Not Equal to**

Similarly, to the equal to condition, however, this is the complete opposite for this is the condition is true that means that the answer variant is not the same as the condition and that would be colour green. Whereas if it matches then it will be colour red.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/18954d1c-362c-4488-8cc9-e9f552b9c647/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=5bbf92fa0c314920727051a9bc7b5398d8720b866cea87c0eb061ba07c06e982&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

**Contains**

This is mostly used when the question does not have any answer variants, suppose it is a question that asks for the name of a person or the contact number for the person so that you cannot clearly say if the condition will be equal to or not equal to the answer variant. Therefore, here condition is used, it is used to tell if the answer inputted by the user is even a sentence and contains a word in the condition.

Example:

The answer inputted by the user is "My name is Prabhansh"

and you just have to scan the word Prabhansh. So you can use contain condition as then where ever the name "Prabhansh" is found it will make the condition true.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/6c82585a-e524-400b-acaa-f78fcaf4f424/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=215e1cc1169a38b4089b4e9f5828d604f45d6383475a53981a5f511f0f8da070&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

**Does Not Contain**

This is generally used when the question does not have any answer variants and is a question that asks for the user's input. Suppose a question says "What is your address" and you want to filter out addresses that are not from India so that it will help you with your further chatbot.

Therefore, you use Does Not Contain in this case and you can then continue with the chatbot, where all address which does not have India will be considered as TRUE(Green) and the rest would be FALSE(Red).

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/f9e620d0-2e29-4c4e-a1e2-63b1b9937694/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=f0b86ce4c4db1e438d61353b0f778dc773087299ec98b2092d8478f876ea6ef7&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

**Starts With**

Just like the previous options, this is also generally used when a question does not have answer options/variants to choose from. This option is used when you want to filter out sentences or answers that start with a particular requirement you require.

For instance, there is a question that "How are you?" Now there could be numerous answers to it, but you want to filter out certain answers that start with "I". So any answer that starts with "I" will be considered TRUE(Green) and the rest would be FALSE(Red).

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/07cdcc51-7435-4ddb-8ad1-93f03ef7045d/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=847fd4a873594f0d9d72a0d8f7e9191be356fbc4754e4204ebae0b13c691220c&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

**Does Not Start With**

It is very similar to the above option that is "Starts With", but is the opposite and which means it will filter out sentences or answers that do not start with a particular filter.

Anything that does not start with your filter keyword would be TRUE for the condition and the ones that start with the keyword would be FALSE.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/8fb611be-10b9-47f2-8b31-1ace52867e8c/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161723Z&X-Amz-Expires=3000&X-Amz-Signature=3772d49afc68fefd64ea30250003b566d5e65c6744ab6fe511bbfd53505d06c0&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

You are all set for conditions.

Thank you




How to use Conditions for Chatbot Builder

Triggering the AI Support Agent (KnowBot) from a Chatbot flow

AI Support Agent (KnowBot)

AI Support Agent (KnowBot) Advanced Settings (Rules)

​AI Support Agent (KnowBot)

Whatsapp Flows

Custom Attributes for Whatsapp Flows

Understanding Built-In Automation Rules: Out of Office (OOO) and Welcome Message 

How to create a Rule for keywords

How to create an automation rule?

Learn more about Triggers

Learn more about Actions in Rules

Learn more about Filters in Rules

How to Automatically Assign a Chat to the Last Assignee

Rule-based Automation

CTWA Conversion Tracking Best Practices and Example Templates

How to enable Auto Follow-Ups for Leads from CTWA Ads

CTWA Feature Highlights on WATI

Crash course in CTWA - all you need to know to get started!

Are your CTWA ads giving you good conversions? Track this in Wati with 4 easy steps

Wati and Google CTM Ads

General FAQs: CTWA

Messaging limit for Click-to-WhatsApp Ads (CTWA)

Click To WhatsApp Ads (CTWA)

How to manage notifications and sound?

How to change language for WATI?

How to change my timezone in WATI?

Personalize your account

How to Enable Operator Privacy to Restrict Access to Assigned Conversations

How to add team and assign user to team?

Detail Access Menu of each Roles

How to view, search and delete users?

How to force logout a specific user from all active sessions?

Manage your Users

How to add a single contact?

How to add attributes to a contact?

How to import contacts to Wati?

How can I edit a contact?

How do I remove contacts?

How do I search and sort contacts?

How to add an attribute in bulk to a list of contacts?

How to delete contact attribute in bulk?

Manage your Contacts

Introduction to Team Inbox Analytics

Overview section

Team Inbox scheduled report

Operator Performance chart

Analytics and Reporting

How to enable Catalog feature for your Wati WhatsApp API number

How to send Catalog messages via Keyword action

How to use Wati Chatbot builder to send Catalog Messages

What are sets & How to create sets in your catalog

How to trigger a reply message once the “View sent cart” catalog message is sent from customer

How to use Sync button for Catalog feature

How to collect customer order details from Catalog orders using Google sheets

Orders page to display Catalog orders

How to collect online payment for catalog orders using Razorpay payment gateway

How to enable Auto Checkout and collect payment for my Catalog order?

What are item variants in a catalog

How to add variants for items when Catalog created using Google Sheet

How to set up a checkout flow for catalog orders using Wati Chatbot builder

Mandatory fields & specifications required to be added to product items when creating catalog

Catalog

How Long until My Template is Approved?

How do I increase the expiry time of chats?

What is the difference between template message and session message?

What are actions in Template Messages Page?

What is a template message?

What are template formatting rules?

Template Category Guidelines

What is the max numbers of template message submission?

What are the supported languages for template update?

Could I attach a PDF or image into a template message?

How to avoid template message rejection?

How to add buttons with template messages?

How to export and import template messages from one environment to a new environment?

How do I check and add credit to send broadcast template message

How to create and submit template messages in WATI?

Are non-transactional messages allowed with WhatsApp Business APIs?

How to use interactive messages?

How to get Opt-in for WhatsApp Messaging?

Template Message Guidelines

How to add buttons to templates?

How to trigger a chatbot with template?

Troubleshoot template message rejection

How to create a carousel template

What are limited time offer templates?

Understanding Meta’s Latest Updates on Template Approval

Template Messages

What and how to add a Default Action?

Setting working hours

Default Action

What is a Reply Material?

How do I add a Reply Material?

How to use the Sequence feature?

Reply Material

What and how to access Chatbot Builder?

How to build a chatbot?

How to use Questions for Chatbot builder?

Advance Chatbot Builder: Setup Subscribe or Unsubscribe

Advance chatbot builder: Setup Assign User / Assign Team

Advance Chatbot builder: Update Attribute

Advance chatbot builder: Webhook

What features are available in advance chatbot builder

Advance Chatbot Builder: Template

How to collect data with Google sheets in Chatbots

Chatbot Builder: What is a node and how many types of node?

Export and Import of Chatbots

Advance Chatbot Builder: Time Delay

How to create list message & message with reply button?

Advanced Chatbot Builder: Trigger Chatbot

Why is my chatbot not working?

How to test a chatbot?

Automatic chat assignment (Round Robin assignment)

How to use Fallback Message

How to use Chatbot Timer?

How to build a Chatbot

Steps to trigger a chatbot in Wati

How to Trigger a Chatbot Using Rules

Chatbot

How do I add a Keyword Action?

What is Keyword Action?

Keyword Action

Routing

What is WATI Automation Feature?

How does WATI Automation Feature work?

How to make a Backward Chatbot?

Automation

Building your WATI chatbot

Tips to send personalized media content broadcast to each number

How to send message to someone who is not in the Contact List?

Is there a limit of broadcast messages?

How do I edit or delete a scheduled broadcast?

What is a Broadcast History?

Where can I see Broadcast Statistics?

How can I search and filter Broadcasts?

How to Troubleshoot Common Errors? 

How to allow users to Opt-Out or Unsubscribe from Broadcasts?

How to easily broadcast to a subset of your Shopify customers on Wati?

How can I send catalog messages?

How can I use coupon codes?

"Message Undeliverable" when sending template messages

How can I enable click tracking for my templates?

Why is Meta/Wati restricting my messages?

General FAQs: Broadcasts

How to Use Predefined Segments in Broadcast Campaigns

Broadcast

How to Mark Customer Messages as Unread in Team Inbox

How to add contact to Favorite?

How to add a tag to chat?

How to use quick replies/canned replies?

How to search and filter chats?

How to download chats from WATI?

What happens if someone you blocked messages you again?

WATI Account running Slow

Copy Conversation URL

Supported media types & sizes on WATI

Understanding Different Chat Statuses

Multi-channel Team Inbox

Phone number masking in Team Inbox

How to add custom parameters/attributes?

How to Start a New Chat in Wati

How to Transcribe Audio Messages (Beta)

Team Inbox

Export Chats from Wati

WATI and its Features

How to Contact WATI Customer Support Team

Standard Customer Support

Basic Customer Support

Premium Customer Support

Types of Support Available at WATI

Service Add-On: Premium Onboarding Assistance

Service Add-On: Technical Account Manager (TAM)

Service Add-On: Professional Services

Customer Support and Premium Services 

Auto replies and OOO messages

Get started with WATI

How to add operators and create teams

WhatsApp account profile set-up

Introduction to Team Inbox

How to create a template message?

How to send a broadcast?

Overview

How to add contacts?

Create your first chatbot in WATI

Connect your number in WATI

Get Started with WATI in 10 steps

What is the difference between Whatsapp Business and WATI?

Get your own WATI custom Sub-domain

Creating click-to-chat link

How do I scan the QR Code on WATI Trial?

WhatsApp Chat Button Integration

Backup WhatsApp Chats

How To Import WhatsApp Chats

Explore our Free trial

Book a demo with WATI Team

Try our product

Understanding WhatsApp Coexistence Embedded Signup: Common issues and how to resolve them

Wati Broadcasts and MM Lite 

Set up your WATI account