Introduction to Instagram @Wati

Introduction

Instagram lately has become a lot more than a social media app. Businesses have seen incredible growth on the platform in the past few years - which has given rise to one big problem - chaotic Instagram DMs! If you are a business selling on Instagram, you’d know how painful it can be to miss a purchase enquiry or to deal with a frustrated customer because you forgot to reply to them.   This is why we now introduce you to Instagram on Wati - an easy way for you to leverage automations to organize your Instagram DMs, collect leads, & stay connected with your customers 24*7.

The Instagram integration at Wati allows you to

  • Connect your Instagram Professional Account to Wati
  • View and manage incoming Instagram DM's using Team Inbox
  • Setup automations to welcome customers or let them know you are outside of your working hours, or detect keywords and trigger appropriate responses for each
  • Collect and maintain Instagram lead information in Wati Contacts module
  • And the best part, automate phone number collection of Instagram leads and sending of Whatsapp broadcast messages to them to unlock the potential of 2 channels (Coming Soon!)

The ability to connect Instagram is available for users in all our subscription plans - Growth, Pro and Business!

FAQ's

If I connect my Instagram account to Wati, can I still use Instagram to answer my DMs?

Yes you can! Connecting your Instagram account to Wati does not affect the capabilities of the Instagram app in any way. We have built our integration in a way that any messages sent from Wati will be updated in the Instagram app, similarly any reply sent from the Instagram app will be visible in Wati too, so the chat integrity will always be maintained.

Can I send broadcasts to Instagram users?

Unfortunately, Instagram currently does not allow businesses to send broadcasts to customers on Instagram. An Instagram DM chat can start and be visible in Wati only when an incoming message is received from your customer.

However, using our number collection bot you can automate the process of collecting a Whatsapp phone number from your Instagram contact and reaching out to them via Whatsapp by sending broadcast messages.

How did we do?

Pre-requisites for connecting your Instagram account

Contact