What if the 'Start Verification' button is greyed?


The below approach to enable the "Start Verification" button does not work anymore.

If you want to enable your "Start Verification" button, please email us at hello@wati.io with your Business Name and Facebook Business Manager ID.

To find your Facebook BMID, refer to this article

Alternatively, if you apply for WhatsApp API from here, your button will be automatically enabled.

What would you do if the start verification button greyed out on your Facebook Business Manager?

It's a very common issue that a lot of businesses are facing before applying for Facebook Business Verification.

To apply for WhatsApp Business API, it is a must to have your Facebook Business Account verified.

But things turn the table when you see the 'Start Verification' button under 'Business Info' is greyed out and you can not click on it.

What should I do if my Business Verification button is Greyed out?

Facebook business verification greyed out can be fixed with a small workaround.

Just follow these steps:

  • Log into Facebook Developer and click "Set Up" on any of the apps. That should generate an App ID (found in the top header). Copy-paste the App ID and now navigate back to the Business Settings page, on the left side menu: Business Account > Accounts > App.
  • Enter/paste your App ID and refresh the page.
  • Now you should be able to see the button activate on the Security Settings page. Click verify to continue the process.
    If still, your business verification greyed out, Let us know.

How did we do?

Why is Facebook Business Verification required?

How to check whether your business is verified?