How to test a chatbot?

Helpdesk Updated by Helpdesk

In this article, we will explain to you how to create a simple chatbot, test it, and finally make it live as a chatbot!!

There are two ways you can test a chatbot

Method 1 - "Adding keyword action"

Method 2 - "Triggering it from team Inbox chat".

1st Method: "Adding Keyword action

"Step 1: Creating a chatbot from scratch:

Please go to "Automations" tab, go to "Chatbots" in sidebar and then click on "Add Chatbot" as shown in the below screenshot.

How did we do?

Automatic chat assignment (Round Robin assignment)

Why is my chatbot not working?