Table of Contents

What is the difference between template message and session message?

  • Customer Support Message/Session Message is the message that is sent when a customer starts a message first. The session is valid till 24 hours from the customer's last message sent time
  • If a customer does not start a message and a business sends a message first, it is called a template message

How did we do?

What are actions in Template Messages Page?

How do I increase the expiry time of chats?