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WhatsApp Manager ID (WABA)
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Our Roadmap - See What's Planned
How to add WhatsApp number to Facebook or Instagram pages
WhatsApp Chat Button Integration
Creating click-to-chat link
How can I create a QR Code for my WhatsApp Number?
Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
What kind of business will be rejected by WhatsApp?
Migrate your phone number to WATI from another BSP
How To Import WhatsApp Chats
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How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
Facebook Business Verification
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WATI and its Features
Team Inbox on WATI
Different types of chat status in WATI
Supported media types & sizes on WATI
Copy Conversation URL
WATI Account running Slow
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How to search and filter chats?
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How to add a tag to chat?
How to add contact to Favorite?
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What features does WATI Team Inbox offer?
Manage your Contacts on WATI
How to delete contact attribute in bulk?
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Broadcast on WATI
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Advanced Flow Builder: Invoke New Flow
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How to collect data with Google Spreadsheets
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Advance flow builder: Webhook
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How to collect online payment for catalog orders using Razorpay payment gateway
Orders page to display Catalog orders
How to collect customer order details from Catalog cart messages in a Google Sheet
How to use Sync button for Catalog feature
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What are sets & How to create sets in your catalog
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Detail Access Menu of each Roles
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Personalize your account on WATI
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Template Messages on WATI
How to use Google Drive to host media files for templates
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Template Message Guidelines
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How to use interactive messages?
Are non-transactional messages allowed with WhatsApp Business APIs?
How to submit template messages on WhatsApp Manager?
How do I check and add credit to send broadcast template message
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Could I attach a PDF or image into a template message?
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What is a template message?
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What is the difference between template message and session message?
How do I increase the expiry time of chats?
WATI mobile app
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How to trigger Whatsapp Shop using Templates
Why Whatsapp Message Sender is not working?
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WhatsApp Shop Plugin
Create a contact in WATI when a new lead comes into ZOHO CRM
Assign chats in WATI based on Lead owner in Zoho CRM
Convert first time visitors to Zoho Lead/Contact using Zoho Flows
Get Notifications for new messages on WATI on Zoho CRM
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Why is my ZOHO integration not working?
Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
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How to set up Cash on Delivery (COD) in Shopify
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Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
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Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Make.com / Integromat
WhatsApp Templates for Leadsquared
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LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
WhatsApp and Razorpay Integration
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APIs on WATI
Are your file attachment names appearing as null or untitled?
Where can I find the WATI API Endpoint URL and Bearer Token?
What if I need access to more APIs?
Where can I find WATI API Documentation?
How can I add webhooks using WATI or WhatsApp API Gateway?
Can I send OTP on WhatsApp?
WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Released on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
2022.03.2 - Released on 25th Mar 2022
Mobile App - Released in 2022
Mobile version 3.2.0 - Released on 4th December 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
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Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Mobile App - Released in 2023
Mobile version 3.5.0 - Released on 18th Apr 2023
Mobile version 3.4.0 - Released on 17th Mar 2023
Mobile version 3.3.0 - Released on 10th Feb 2023
3.2.0 Releasing on May 2023
3.3.1 Released on May 2023
3.3.0 Released on April 2023
3.1.0 Released on Mar 2023
2.11.0 - Released on Jan 2023
2.12.0 - Released on Feb 2023
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Table of Contents
- All Categories
- WATI and its Features
- Template Messages on WATI
- How to use interactive messages?
How to use interactive messages?
Updated by Helpdesk
What are interactive messages?
Interactive messages give your customers and clients a simpler way to answer or interact with your conversation on WhatsApp. They are mostly used while making chatbots so that it gives users a cleaner look and easier way to select and answer in the conversation. Interactive messages are also text-based but have a higher response rate compared to regular text messages.
Types of interactive messages?
- Reply Buttons
Reply Buttons are messages including up to 3 buttons to choose from. It is more like a question where you are giving answers as options to choose from. This makes it easier and faster for the user to choose from, it is similar to the template message with quick replies.
Some examples in which these will fit perfectly:
- Recharge Options
- Payment Options
- Booking Options
- Changing Personal Details
It looks something like this:
- List Message
List Messages is a menu with up to 10 options for the user to select from. This gives your customers a whole lot of options to choose from and makes it easier for them to converse with you. This helps in getting quick responses.
Some examples in which these will fit perfectly:
- A Menu
- Booking Timings
- Customer Care FAQ
- Tutorial based Menu
The message looks something like this:
The menu looks like this when expanded:
Here is a short video that combines the use-cases of interactive messages: