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Chatbot Builder: What is a node and how many types of node?

Helpdesk Updated by Helpdesk

What is a node?

In each chatbot, there are many nodes.

A node is basically a "step" in the chatbot.

When user triggers the keyword to that chatbot, bot will show the content of the first node (starting node) and follow conditions to trigger the next node. For example in starting node, if "Yes" move to second node, if "No" exit the chatbot.

There are the arrows that show each case when it will be triggered to next node.

From screenshot below, you can see 4 nodes in chatbot named "Feedback For Using WATI" (there are subsequent addition nodes that are not showed in current screenshot)

How many types of node?

We have 2 types of WATI plan: Standard and Professional (Reference: https://www.wati.io/pricing/)

And so we also have two types of nodes: one called "standard" which all users can use even you are subscribing WATI standard plan, and other called "pro" which only available for PRO plan.

  • Standard node includes 3 types: "Send a message", "Ask a question" and "Set a condition"
  • PRO node includes Operations nodes and Integration nodes as below. They are very powerful and can support user many actions.

How did we do?

Export and Import of Chatbots

How to collect data with Google Spreadsheets

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