How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
How to check any known issues with WATI?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
Facebook Business Manager ID
Embedded Sign Up
Can I get WhatsApp API access without Facebook Business Verification?
What are possible common errors in embedded signup flow?
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
How to top-up WATI credits?
Troubleshoot common errors in WATI
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2020.12.1 - Released on Jan 2021
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RBI e-Mandate Latest Guidelines
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2021.07.1 - Released on Jan 2022
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2022.05.2 - Releasing on June 2022
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Types of Messages
What are template formatting rules?
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
How many template messages can be submitted for WhatsApp approval?
What is the max numbers of template message submission?
What is a template message?
How to trigger a flow with template?
Could I attach a PDF or image into a template message?
How to use interactive messages?
Conversation Based Pricing
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are the costs of sending Business Initiated and User Initiated Conversations?
What is Conversation Based Pricing?
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Are your file attachment names appearing as null or untitled?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
How to add/import Shopify Contacts into WATI
Shopify Integrations for Paid WATI Users
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Add-on: Google Sheet Automation
Add-on: Google Spreadsheet Sender
How to use pre-defined variables in Shopify or Woocommerce?
WhatsApp Shop Plugin
Zoho CRM Integration
How to send template message using Zoho CRM Integration?
WhatsApp Chat Button Integration
WATI Embedded Team Inbox in Zoho
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Where can I find the API Endpoint URL and Bearer Token?
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
Team Inbox on WATI
WATI Account running Slow
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Copy Conversation URL
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How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
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Advance flow builder: Setup Assign Agent / Assign Team
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Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Flow Builder: What is a node and how many types of node?
Why is my flow not working?
Export and Import of Flows
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Broadcast Messaging & Templates
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
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What is a Broadcast History?
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Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
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How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
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What are the category values of Template Message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
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How to add buttons to templates?
How do I check and add credit to send broadcast template message
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How to add team and assign operator to team?
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Mobile version 2.5.0 - Released on 15th Feb 2022
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Updated by Helpdesk
After configuring a flow automation, you may have run into cases where your flow does not trigger or has stopped. In this article, we will cover the most common scenarios.
Why is my flow not triggering?
- Starting Node not connected or not properly set
If there is no starting step or no message or any text set in any node, it might pass the impression that the flow did not trigger, but it was the due to the lack of data. Below is an example of setting a starting step:
Click the three dots button, then select "Set start node"
- Keyword not matching
Check if the keyword configured to trigger the flow automation is the correct one. Some keywords are configured as “Exact Match”, meaning that if one letter is different or is missing, the keyword will not trigger.
- Chat assignment
In order for the flow to trigger from keywords or default actions, the chat should be assigned to a Bot. Automation will not work if the chat is assigned to an operator.
Why did my flow stop?
There are several scenarios in which the trigger works properly but the flow stops working and does not complete.
- Currently the flow does not accept an image or other media as an answer and due to this, the flow will stop.
- There is an expiration time to each flow. If the contact does not respond within the set time, the flow will end. You can set the expiration time below:
- As per the configuration below, if there is no reply in 2 minutes, the flow will end, and the contact’s reply afterwards will not be considered by the flow.
- Please note that the minimum amount of time allowed will be 1 and the maximum will be 1440 minutes (24 hours).
After clicking in the cogwheel in the upper right corner (2), you will be able to set the expiration time :
- Misconfiguration of subsequent nodes could also be a reason. Webhook nodes, Google Spreadsheet nodes and other nodes could have been misconfigured and prevents the flow to keep on running.
- Unexpected answers are also a possible reason. For example, the flow is expecting “1”, “2” or “3” and if the contact replies with something different like “4” or “hello”, the flow will also stop.
- If a flow has used features that require a Pro plan, it can only be used if the account is on a Pro plan. If you are using the regular plan, once you remove the pro features from the flow, you would be able to trigger it through a keyword.