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Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
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Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
2021.07.1 - Released on Dec 2021
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Table of Contents
Updated by Helpdesk
Login to WATI, access the Integration page, and click the "Shopify" icon.
Upon clicking, the user will need to provide Shopify App domain and click "Install"
After install, the default value of the Live Chat button is "Disable". We need to click "Enable" to enable it.
After enabling, the system displays two parts: WhatsApp Chat and Automated Message
WhatsApp Chat: "Chat Button Settings" and "Chat Widget settings"
Chat Button Settings: We can set up the GUI of the button which will display on our Shopify page, including:
- Colour (select color or input code)
- Text display. Eg: Chat with us
- Border Radius. For eg, if it's 0, the button is in rectangle shape. If it >0, it's changing to an ellipse shape.
Chat Widget settings: We can set up the GUI of the chat widget (when users click in chat button), including:
- Brand Name
- Brand Sub Title
- Phone Number
- Brand Image
- Welcome Text
- Background Color
- CTA Text
- Border Radius(px)
- Open widget by default: True/False. If we choose True when customers go to our shop, the chat widget will auto-open by default, the customer doesn't need to click the Chat button.
After finishing the setup, go back to the store and refresh the page, we will see the chat button and chat widget (when we click the button)
When a customer starts a chat and sends a question, the question will be sent to WATI (if the WhatsApp number is integrated to Wati) or to that WhatsApp number directly.
Automated Message: This feature allow the user to trigger some automated messages in each event:
- Collect WhatsApp opt-in from Checkout Page: read and follow the instruction when clicking the button:
Below are some messages that will be triggered automatically for each event.
There already have the default template that we can use as below:
Abandoned Recovery Message
Follow up after Purchase
Return and exchange request
If the user integrates WATI with Shopify and decides to continue with WATI, you can also create a new beautiful template with your own content and pull it out automatically.
Note that for the template to be displayed in Shopify, the template category should be "Shipping Update".
Abandoned Recovery Message: Click the "Enable" button to see the settings. Users can select the template, and the time to be sent (after the event happens). In this step, we can also tick to include a discount coupon with discount type % or fixed discount with code.
Order completed/confirmation: Click the "Enable" button to see the settings. Users can select a template and include a discount coupon
Order fulfilled: Click the "Enable" button to see the settings. Users can select the template
Follow up after Purchase: Click the "Enable" button to see the settings. Users can select the template, and the time to be sent (after the event happens). In this step we can also tick to include a discount coupon with discount type % or fixed discount with code.
Return and exchange request: When we click "Enable", the setting will be displayed, User can select a template