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WhatsApp Shop Plugin
Create a contact in WATI when a new lead comes into ZOHO CRM
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Get Notifications for new messages on WATI on Zoho CRM
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How to add/import Shopify Contacts into WATI
How to create a COD (Cash on Delivery) Message Template for Shopify app
How to set up Cash on Delivery (COD) payment mode for your Shopify store
How to use pre-defined variables in Shopify?
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Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
How to use pre-defined variables in WooCommerce?
What are fixed variables for Woocomerce integration?
Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Make.com / Integromat
WhatsApp Templates for Leadsquared
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LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
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Released in 2023
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Table of Contents
Updated by Helpdesk
Login to WATI, access the Integration page, and click the "Shopify" icon.
Upon clicking, the user will need to provide Shopify App domain and click "Install"
After install, the default value of the Live Chat button is "Disable". We need to click "Enable" to enable it.
After enabling, the system displays two parts: WhatsApp Chat and Automated Message
WhatsApp Chat: "Chat Button Settings" and "Chat Widget settings"
Chat Button Settings: We can set up the GUI of the button which will display on our Shopify page, including:
- Colour (select color or input code)
- Text display. Eg: Chat with us
- Border Radius. For eg, if it's 0, the button is in rectangle shape. If it >0, it's changing to an ellipse shape.
Chat Widget settings: We can set up the GUI of the chat widget (when users click in chat button), including:
- Brand Name
- Brand Sub Title
- Phone Number
- Brand Image
- Welcome Text
- Background Color
- CTA Text
- Border Radius(px)
- Open widget by default: True/False. If we choose True when customers go to our shop, the chat widget will auto-open by default, the customer doesn't need to click the Chat button.
After finishing the setup, go back to the store and refresh the page, we will see the chat button and chat widget (when we click the button)
When a customer starts a chat and sends a question, the question will be sent to WATI (if the WhatsApp number is integrated to Wati) or to that WhatsApp number directly.
Automated Message: This feature allow the user to trigger some automated messages in each event:
- Collect WhatsApp opt-in from Checkout Page: read and follow the instruction when clicking the button:
Below are some messages that will be triggered automatically for each event.
There already have the default template that we can use as below:
Abandoned Recovery Message
Cash on Delivery
Follow up after Purchase
Return and exchange request
If the user integrates WATI with Shopify and decides to continue with WATI, you can also create a new beautiful template with your own content and pull it out automatically.
Note that for the template to be displayed in Shopify, the template category should be "Shipping Update".
Abandoned Recovery Message: Click the "Enable" button to see the settings. Users can select the template, and the time to be sent (after the event happens). In this step, we can also tick to include a discount coupon with discount type % or fixed discount with code.
Cash on Delivery: Click the "Enable" button to see the settings. Users can select the template they wish to be sent for Cash on Delivery.
Order completed/confirmation: Click the "Enable" button to see the settings. Users can select a template and include a discount coupon
Order fulfilled: Click the "Enable" button to see the settings. Users can select the template
Follow up after Purchase: Click the "Enable" button to see the settings. Users can select the template, and the time to be sent (after the event happens). In this step we can also tick to include a discount coupon with discount type % or fixed discount with code.
Return and exchange request: When we click "Enable", the setting will be displayed, User can select a template