Table of Contents

Security FAQs

Helpdesk Updated by Helpdesk


Q: Any Dedicated database?

A: You have the option to go for dedicated hosting with a choice of the hosting country, with a fee of USD 1000/ month

Q: Network Segmentation?

A: Each WATI is hosted in its own docker container with its network. Machine details shall be made available upon request

Q: Separate from other customers?

A: Yes, your data will be segregated from other customers in a separate database. 

Audit Log Control, Log Retention (Login Retention, Change Log Retention)

Q: Does the application support capture of user access activity such as successful logon, logoff, and unsuccessful login attempts?

A: Yes, it’s available in the logs and database. It is available on demand.

Q: Please indicate how audit log files are protected from unauthorized alteration

A: The logs files are read-only and require permission to access

Q: Can the application continue normal operation even when security audit capability is non-functional? (For example, if the audit log reaches capacity, the application should continue to operate and should either suspend logging, start a new log or begin overwriting the existing log)

A: Yes

Backup & Recovery 

(Backup Policy, Recovery Point of Objective, Recovery Point of Time)

We have daily backup twice and keep for the last 365 days

Backup sites

Data is backed up on a daily basis on multi-region clouds. (multi-region: Using GCP Storage Bucket)

Penetration Test

Available in Q2 2021

Current offer:

  1. Security bundle - pricing depends on your subscription plan - $129/month if you purchased a monthly plan and $99/month for an annual plan
    1. Whitelist IPs that can access WATI (ie only your Office IP)
    2. Admins can delete the entire conversation history with this specific contact
    3. Admins can auto or manually remove media, text, or contacts
  2. Dedicated Hosting - $1000/month (location choice on the client) 

How did we do?

How to check any known issues with WATI?