Table of Contents

Security FAQs

Helpdesk Updated by Helpdesk

Segmentation

Q: Any Dedicated database?

A: You have the option to go for dedicated hosting with a choice of the hosting country, with a fee of USD 1000/ month

Q: Network Segmentation?

A: Each WATI is hosted in its own docker container with its network. Machine details shall be made available upon request

Q: Separate from other customers?

A: Yes, your data will be segregated from other customers in a separate database. 

Audit Log Control, Log Retention (Login Retention, Change Log Retention)

Q: Does the application support capture of user access activity such as successful logon, logoff, and unsuccessful login attempts?

A: Yes, it’s available in the logs and database. It is available on demand.

Q: Please indicate how audit log files are protected from unauthorized alteration

A: The logs files are read-only and require permission to access

Q: Can the application continue normal operation even when security audit capability is non-functional? (For example, if the audit log reaches capacity, the application should continue to operate and should either suspend logging, start a new log or begin overwriting the existing log)

A: Yes

Backup & Recovery 

(Backup Policy, Recovery Point of Objective, Recovery Point of Time)

We have daily backup twice and keep for the last 365 days

Backup sites

Data is backed up on a daily basis on multi-region clouds. (multi-region: Using GCP Storage Bucket)

Penetration Test

Available in Q2 2021

Current offer:

  1. Security bundle - Pricing depends on your subscription plan.
    1. Whitelist IPs that can access WATI (ie only your Office IP)
  2. Dedicated Hosting - $1000/month (location choice on the client) 

How did we do?

How to check any known issues with WATI?

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