How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
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PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
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Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
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How To Link WhatsApp Number To Facebook Page
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Approve Messaging On-Behalf-Of your brand
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2021.05.2 - Released on Sep 2021
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2021.04.1 - Released on May 2021
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2020.12.1 - Released on Jan 2021
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2020.05.1 - Released on May 2020
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Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
How to use interactive messages?
WATI CRM & APIs
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WhatsApp API Gateway
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
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Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
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Add-on: Google Spreadsheet Sender
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WhatsApp Shop Plugin
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Advance Flow Builder: Time Delay
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How to collect data using Google Spreadsheets
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Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
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Where can I see Broadcast Statistics & SMS Fallback?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How do I check and add credit to send broadcast template message
Personalization & Account Management
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Updated by Nhi Luong
What is and where to access the sequence feature?
The sequence feature allows the user to schedule messages (in various formats) sending in sequence and immediately or after a period of time.
To access the "Sequence" feature, the user needs to go to Automation --> Sequence
What is there in the Sequence feature?
Users can click the "Add Sequence" button to create a new Sequence, fill in the sequence name and click the "Add New" button.
Then the user needs to click the "+ Message" button.
From the Message Setting below, there will have several steps:
- Select Action: Those are reply materials which user can select to send to the customer. Currently, we supported: Text, Image, Document, Template, Sticker, Video.
- After selecting an action, the user needs to set up the time of sending that message. The time can be in "days", "hours" or "minutes" after a previous message.
If the message is the first message, and the user setup time is eg 5 minutes, it means after the user triggers this sequence, 5 mins later the first message will be sent.
If the message is any subsequent message, and user setup time is eg 5 minutes, it means after the previous message is sent for 5 mins, this message will be sent.
- To select the time range, the user can choose either option "Any time" or option "Send between" and fill in the time from and to.
For the option "Send between", if at the time the message needs to be sent, it doesn't fall into that setup time, the message will not be sent today but wait until tomorrow at exactly that time to send.
- Choose the date: Similarly, when clicking on "Any days", it will show the list of 7 days in a week for the user to select. If at the time the message needs to be sent, it doesn't fall into that setup day, the message will not be sent but wait until the first selected day to send.
Then it will also need to combine between 3 and 4, Eg only sends during 10 am-11 am of Monday.
- Cancel: Cancel the current inputted data
- Save: after finish setup, click "Save" to save the action, then you can add new action after that.
- To edit the sequence name, the user can click the pen icon beside the sequence name as in the below image:
- To edit each action in the sequence, the user can click the pen button on the right side of each action.
- Also, to delete the action, the user can click the trash bin button.
How to trigger sequence?
The sequence itself is also considered as "reply material". So to trigger it, the user needs to create a keyword and add the sequence into reply material.