What is and where to access the sequence feature?

## What is and where to access the sequence feature?


:::info
The sequence feature is only available as part of the **Pro** and **Business** plans.

:::

The **sequence** feature allows users to schedule messages in a sequence (immediately or after a period of time).

To access the **Sequence** feature, the user needs to go to Automation --> Sequence

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/139d0965-8b4f-4b45-b917-86362794bf24/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=d704ac57dfae1b9ab5343bec77e243909aaaf6bfd406b7c8ed7f28fefdd32396&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## How to set up a Sequence?


1. Navigate to Automation --> Sequence. Click the "Add Sequence" button

    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/8dcd9f06-2f50-45e8-9c52-4aacd4672bb7/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=bd5cf5695debf7ab356d96d234e0566c802b052bc2bd9455a5f4aedbbe973a81&X-Amz-SignedHeaders=host&response-content-disposition=attachment)
2. Name the new sequence and click "Add"

    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/8261cc6a-cf9b-4109-86b1-fe800e444b04/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=a3d8000e2605c16f01b9a36838eb7891c140fe44c970f27db96ba22314fbccb2&X-Amz-SignedHeaders=host&response-content-disposition=attachment)
3. Click the name of the sequence in the list and click "Add message"

    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/83dd63f6-2aeb-444d-aa9e-20ea70950b72/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=59e8a322df06ef39911ac0d69f56fa1a7d487373e63434b4bcdca6be79de435f&X-Amz-SignedHeaders=host&response-content-disposition=attachment)
4. Select Action: Choose the reply material you wish to send to the customer. We support: Text, Documents, Images, Templates, Stickers, and Videos.

    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/113474ae-69d6-435d-a169-bc0d41d6763c/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=977f28c1b0968978b57841f497657fe2ceb3d5d632f508949d4c136d2a118a6f&X-Amz-SignedHeaders=host&response-content-disposition=attachment)
5. Once an action is selected, the time delay must be set. The delay can be in "days", "hours" or "minutes" after a previous message. If the first message is set for 5 minutes, it means the message will be sent 5 mins after the sequence is triggered. If the subsequent message is set for 3 hours, it means WATI will wait for 3 hrs before sending the next one.

    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/0cc2eadf-09f6-46fd-b308-83672f1898ff/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=01a72505adfecccc2cbe861165bbb00a1a3322c9c7a3c60a37818ccfe9c77b6b&X-Amz-SignedHeaders=host&response-content-disposition=attachment)
6. Choose the time range: the user can choose "Any time" or "Send between" and fill in the time from and to. For the "Send between" option, if the next message in sequence doesn't meet the requirements set in "from" & "to", the message will not be sent today but wait until tomorrow at exactly that time to send.

    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/68386f98-70e6-4648-bc5f-4db2583ee3bd/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=0a1c192cbb8fb189a5ee93feccec772e5e4b8c2eedf67ab760e534b1256f2b5b&X-Amz-SignedHeaders=host&response-content-disposition=attachment)
7. Choose the date: Similarly, when clicking on "Any days", it will show the list of 7 days in a week for the user to select. If messages are queued and the day of the week is not the one chosen in those settings, it will be delayed until chosen day of the week comes.
8. The Time range and Date can be combined. For example, send messages only between 10 am & 11 am on Monday.

    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/ede26c21-bf42-4b33-abca-30fd3e71672f/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=22bdedd3754726926e8f27b6f740803a587e3259467f851e16c8ae37a73aef95&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

   Now click "Save" and put toggle the required sequence messages to activate them.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/472f8b4c-4f26-4c02-b40a-667efaa3c7d7/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=3221997e8f01d2770d3c825bd59e558b9bb25b8a1278e6f99c04d92d025b9808&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/eb20a321-061c-49e4-a22a-cde4bbfc7981/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=1b7a6b43b33d0ee1c8ef208f2c063d492f726911b641c6dcb0fb0f5c4e7a697b&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## Notes:

* To edit the sequence name, the user can click the ✏️ icon beside the sequence name as in the below image:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/5998b8d1-4b64-409c-ab82-67bfaa17afcf/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=b351c02986f1950caadb6c61b3862055780501624ec995295d94fd712fde4a44&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

* To edit each action in the sequence, the user can click the ✏️ button on the right side of each action.
* Also, to delete the action, the user can click the trash bin button


:::warning
\[Update\]: When you delete a Sequence, Wati will stop sending to contacts who were receiving ongoing scheduled messages from that Sequence. Previously a triggered Sequence could not be stopped even after being deleted.

:::


:::info
If you change the timing/schedule of your messages within a Sequence, Wati still stop sending to contacts who were on the old schedule. Unless the new schedule is inclusive of the old: for example, changing from *Send between 10am to 11am* to *Send between 10am to 12pm,* in this example, the scheduled message will continue to send out.

:::

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/4b087d37-0f01-449f-baa2-d1201e2fdf65/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=a16c196eb07a5132a584fb361bd9981108575069b1a80b84a989e5a893e2642c&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## How to trigger a Sequence?

A **Sequence** acts as a type of reply material and must be linked to a keyword-based rule to be triggered automatically. This means you need to set up a rule that detects a specific keyword and defines the sequence to run as an action.

### Steps to trigger a sequence using a rule:


1. **Log in** to your Wati account.
2. Navigate to **Automations → Rules**.
3. Click **+ Create Rule** to set up a new keyword-based rule.
   * → [Follow this guide](https://support.wati.io/articles/how-to-create-a-rule-for-keywords-h6hZzg4ONY) for detailed instructions.
4. In the rule configuration, select Sequence under actions:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8e891fb2-b8da-40b6-8609-c45377c7118c/fbb96455-3942-4bc6-a8ed-9e12b0b54a75/SCR-20250515-qzzi.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=3a8a9118cd79f1c16fa71946d10e91ad2caf7042184608d811984287ca992a54&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =519x393")

* Under **Action Type**, select **Start a Sequence**.
* From the dropdown menu, choose the **Sequence** you want to trigger from your library.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8e891fb2-b8da-40b6-8609-c45377c7118c/fc90bd52-867d-499d-919d-ee3304fb7d80/SCR-20250516-pqzk.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250522%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250522T010811Z&X-Amz-Expires=3000&X-Amz-Signature=44a0766c0a529db8d6bcc8b64b14579843865d22a43d1d2199cb713d620d4bf2&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =429x377")

Once set up, the sequence will run automatically whenever a message matches the specified keyword.

How to use the Sequence feature?

Triggering the AI Support Agent (KnowBot) from a Chatbot flow

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AI Support Agent (KnowBot) Advanced Settings (Rules)

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