How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
How to check any known issues with WATI?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
Facebook Business Manager ID
Embedded Sign Up
Can I get WhatsApp API access without Facebook Business Verification?
What are possible common errors in embedded signup flow?
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
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How to top-up WATI credits?
Troubleshoot common errors in WATI
Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
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2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
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RBI e-Mandate Latest Guidelines
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
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2022.05.2 - Releasing on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.2 - Released on 25th Mar 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
Types of Messages
What are template formatting rules?
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
How many template messages can be submitted for WhatsApp approval?
What is the max numbers of template message submission?
What is a template message?
How to trigger a flow with template?
Could I attach a PDF or image into a template message?
How to use interactive messages?
Conversation Based Pricing
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are the costs of sending Business Initiated and User Initiated Conversations?
What is Conversation Based Pricing?
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Are your file attachment names appearing as null or untitled?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
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How to add/import Shopify Contacts into WATI
Shopify Integrations for Paid WATI Users
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Add-on: Google Sheet Automation
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WhatsApp Shop Plugin
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WhatsApp Chat Button Integration
WATI Embedded Team Inbox in Zoho
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HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
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WATI Account running Slow
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Copy Conversation URL
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Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
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Advance flow builder: Setup Assign Agent / Assign Team
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How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Flow Builder: What is a node and how many types of node?
Why is my flow not working?
Export and Import of Flows
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Broadcast Messaging & Templates
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
How do I edit or delete a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How to setup auto recharge for broadcast credit?
How to add buttons to templates?
How do I check and add credit to send broadcast template message
Personalization & Account Management
How to view, search and delete operator?
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What does WATI Mobile App do?
Mobile Released 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Terms, Privacy & Security
Updated by Helpdesk
What is and where to access the sequence feature?
The sequence feature allows the user to schedule messages (in various formats) sending in sequence and immediately or after a period of time.
To access the "Sequence" feature, the user needs to go to Automation --> Sequence
What is there in the Sequence feature?
Users can click the "Add Sequence" button to create a new Sequence, fill in the sequence name and click the "Add New" button.
Then the user needs to click the "+ Message" button.
From the Message Setting below, there will have several steps:
- Select Action: Those are reply materials which user can select to send to the customer. Currently, we supported: Text, Image, Document, Template, Sticker, Video.
- After selecting an action, the user needs to set up the time of sending that message. The time can be in "days", "hours" or "minutes" after a previous message.
If the message is the first message, and the user setup time is eg 5 minutes, it means after the user triggers this sequence, 5 mins later the first message will be sent.
If the message is any subsequent message, and user setup time is eg 5 minutes, it means after the previous message is sent for 5 mins, this message will be sent.
- To select the time range, the user can choose either option "Any time" or option "Send between" and fill in the time from and to.
For the option "Send between", if at the time the message needs to be sent, it doesn't fall into that setup time, the message will not be sent today but wait until tomorrow at exactly that time to send.
- Choose the date: Similarly, when clicking on "Any days", it will show the list of 7 days in a week for the user to select. If at the time the message needs to be sent, it doesn't fall into that setup day, the message will not be sent but wait until the first selected day to send.
Then it will also need to combine between 3 and 4, Eg only sends during 10 am-11 am of Monday.
- Cancel: Cancel the current inputted data
- Save: after finish setup, click "Save" to save the action, then you can add new action after that.
- To edit the sequence name, the user can click the pen icon beside the sequence name as in the below image:
- To edit each action in the sequence, the user can click the pen button on the right side of each action.
- Also, to delete the action, the user can click the trash bin button.
How to trigger sequence?
The sequence itself is also considered as "reply material". So to trigger it, the user needs to create a keyword and add the sequence into reply material.