How To Import WhatsApp Chats
How To Add WhatsApp Number On Multiple Platforms To Boost Your Lead Generation
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Embedded Sign Up
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
2021.03.1 - Releasing on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
How to change the topic name on chat?
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
What are actions in Template Messages Page?
Personalization & Account Management
How to view, search and delete operator?
Log Operators Out From Current Active Sessions
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Terms, Privacy & Security
Updated by Nhi Luong
What is and where to access the sequence feature?
The sequence feature allows the user to schedule messages (in various formats) sending in sequence and immediately or after a period of time.
To access the "Sequence" feature, the user needs to go to Automation --> Sequence
What is there in the Sequence feature?
Users can click the "Add Sequence" button to create a new Sequence, fill in the sequence name and click the "Add New" button.
Then the user needs to click the "+ Message" button.
From the Message Setting below, there will have several steps:
- Select Action: Those are reply materials which user can select to send to the customer. Currently, we supported: Text, Image, Document, Template, Sticker, Video.
- After selecting an action, the user needs to setup the time of sending that message. The time can be in "days", "hours" or "minutes" after a previous message.
If the message is the first message, and the user setup time is eg 5 minutes, it means after the user triggers this sequence, 5 mins later the first message will be sent.
If the message is any subsequent message, and user setup time is eg 5 minutes, it means after the previous message sent for 5 mins, this message will be sent.
- To select the time range, the user can choose either option "Any time" or option "Send between" and fill in the time from and to.
For the option "Send between", if at the time the message needs to be sent, it doesn't fall into that setup time, the message will not be sent today but wait until tomorrow at exactly that time to send.
- Choose the date: Similarly, when clicking on "Any days", it will show the list of 7 days in a week for the user to select. If at the time the message needs to be sent, it doesn't fall into that setup day, the message will not be sent but wait until the first selected day to send.
Then it will also need to combine between 3 and 4, Eg only sends during 10 am-11 am of Monday.
- Cancel: Cancel the current inputted data
- Save: after finish setup, click "Save" to save the action, then you can add new action after that.
- To edit the sequence name, the user can click the pen icon beside the sequence name as in the below image:
- To edit each action in the sequence, the user can click the pen button at the right side of each action.
- Also, to delete the action, the user can click the trash bin button.
How to trigger sequence?
The sequence itself is also considered as "reply material". So to trigger it, the user needs to create a keyword and add the sequence into reply material.