How do I scan the QR Code on WATI Trial?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
Creating click to chat link
Approve Messaging On-Behalf-Of your brand
How long does it take to get approved for WhatsApp Business APIs?
How do I get Green Tick Verification for my business?
What are the limitations of using WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Facebook Business Manager ID
Facebook Business Verification
Why is Facebook Business Verification required?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
What if the 'Start Verification' button is greyed?
How can I contact Facebook Team for Business Verification Issues?
Types of Messages
What is the difference between template message and session message?
What is a template message?
What are template formatting rules?
What is the max numbers of template message submission?
Could I attach a PDF or image into a template message?
WATI CRM & APIs
How much is the setup cost for WATI CRM & APIs?
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
What is the cost for Premium Customer Support?
WhatsApp API Gateway
APIs & Integrations
How can I add webhooks using WATI or WhatsApp API Gateway?
How can I send WhatsApp Message from Zoho CRM?
Can I send OTP on WhatsApp?
Does WATI support Dialogflow Integration?
Where can I find WATI API Documentation?
What if I need access to more APIs?
Team Inbox on WATI
Automation - Building a chatbot
What is a Reply Material?
How do I add a Reply Material?
What and how to access Flow Builder?
How to build a flow
Broadcast Messaging & Templates
Tips to send personalized media content broadcast to each number
Is there a limit of broadcast messages?
How to send message to someone who is not in the Contact List?
What is a broadcast?
How do I add a new Broadcast?
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
Where can I see Broadcast Statistics & SMS Fallback?
How can I search and filter Broadcasts?
Personalization & Account Management
How to view, search and delete operator?
Detail Access Menu of each Roles
How to add team and assign operator to team?
How do I add more agents to my account?
Account & Billing
How can I download the past invoices?
How can I manage the billing and payment methods?
What are the working hours for WATI Support Team?
How do I unsubscribe from WATI?
Personalize your account
Dashboard and Reports
Automation Function allows users to setup common keywords to quickly respond to customers when the agent hasn't picked up the chat yet.
This tab also has working hours setting each day and out of office responses.
You can build a WhatsApp Chatbot without coding using our automation feature.
From the "Automation" menu, you can see there are four main parts:
- Keyword Action: This section is to create lists of keywords that customers might usually ask, along with our reply accordingly. For example, we can create a list of keywords: Company information, Company Address, Company Phone number... When customers ask "Can you tell me about your company address", then the bot can reply: Here is our address and phone number... For more detail, please refer to the below sections:
- Default Action: This section having some pre-defined default action and allows us to set up a keyword for each default action. For example, you can send a default welcome message when a new chat is started, or out of office message. You can read more from the below articles:
- Reply Material: This is where you can add common replies in your preferred format as Keyword responses. Reply material can be text, document, image, stickers, flows, contact attributes, templates. For more detail, below are some articles:
- Routing: Routing is also a part of Reply Material. Specifically, it will not show any reply to customers, but it will notify/assign to selected operators/team. For more detail, please refer to these articles:
Watch this demo video