How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
Facebook Business Manager ID
Embedded Sign Up
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
Troubleshoot common errors in WATI
Our Roadmap - See What's Planned
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
How to use interactive messages?
Conversation Based Pricing
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are the costs of sending Business Initiated and User Initiated Conversations?
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Add-on: Google Spreadsheet Sender
What are fix variables for Shopify integration?
WhatsApp Shop Plugin
Zoho CRM Integration
WhatsApp Chat Button Integration
Shopify Integration for TRIAL user
What are fix variables for Woocomerce integration?
Team Inbox on WATI
WATI Account running Slow
How to change the topic name on chat?
Copy Conversation URL
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Export and Import of Flows
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How to setup auto recharge for broadcast credit?
How do I check and add credit to send broadcast template message
Personalization & Account Management
How to view, search and delete operator?
How to force logout a specific user from all active sessions?
Detail Access Menu of each Roles
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How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
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Updated by Prabhansh Jain
This is a module that allows users to automate customer enquiries by building a no-code WhatsApp Chatbot. Users can set up common keywords to quickly auto-respond to customers, acting as a first-layer to filter messages that don't need a live agent interaction.
Example of use cases:
- Sending a default welcome message when a new chat is started
- When customers ask questions during working hours but no follow-up to our reply after a few
- When customers ask questions outside working hours
In TeamInbox below, it shows a Bot automatically taking over conversations when a new chat is started. This is triggered if certain conditions are matched, such as when no agent is assigned to a chat yet.
With Keyword Matching, you can define Keywords that your customers might usually ask, such as “Company information” or “Company phone number”. When customers send a message with these Keywords, they will get an auto-reply which you can customize.
Exact matching - your customer’s message must 100% match the Keyword
Fuzzy Matching - as long as the message contains a certain % of the Keyword
Example: If you create the Keyword “Tell me about your company information” and your customer ask “your company information”,
- with Exact matching, the bot will not reply anything
- with Fuzzy Matching, the bot will reply according to the rule you set
You can also set emojis as your Keyword! Note that you can create only 100 keywords in our WATI standard plan, and up to 400 keywords in our professional plan.
Default Action acts as a backup plan when Keyword Matching does not auto-reply to a message. With this, you can automate replies outside your working hours, follow up on slow customer replies, or send a last reminder to your customer before the 24-hour messaging timeframe expires.
Example of use cases:
- When it is not working hours and there is no customer service online
- Send a welcome message when a new chat is started and no Keyword search criteria are met
- During working hours, users wait more than xx minutes without any reply
- During out-of-office, send out-of-office message always (even if a Keyword match is found)
Reply Material is where you can define and store the format of your responses to be used in all your WATI automation. This is where you can add, edit, and delete auto-replies to your customers.
You can use one or a combination of these:
- Contact Attributes
- Template messages
Routing is designed to manage your team more effectively, without letting your customers see what happens behind the scenes and thus not affecting your customer experience.
We have 3 types of Routing:
- Send Notification: when a customer sends the word “complain” in their message, you can set your routing to send a notification to the manager of your team
- Assign To Operator: when a customer sends “buy product” in their message, the chat will automatically be assign to a sales agent
- Assign To Team: similar to “assign to an operator”, but you can assign to the entire sales team instead of just a sales agent
Flows can be used to reply to customer’s further queries based on a pre-defined setup, unlike basic auto-reply which can only reply to a single reply. In our WATI standard plan, you can set up to 10 flows - send a message, ask a question, or set a condition.
The below is an example of an Interactive Message, where users can select or interact with the auto-reply message without a live agent interaction.
We have 2 main types of Interactive messages:
- List Messages: allow users to select an answer from a menu of up to 10 replies
- Reply Buttons: a quick response option where users can choose from a maximum of 3 short replies