## Send WhatsApp Message from HubSpot


:::info
To integrate with WATI, your HubSpot account needs to be on a Professional plan or higher.

:::


:::info
To add or delete any integration please contact our support team at support@wati.io. We have stopped using **hello@wati.io** for contacting customer support. Please email us at **support@wati.io** for any support/technical queries or at **billing@wati.io** for any billing issues.

:::

To send automated WhatsApp messages using HubSpot Integration, you will need to meet the following conditions:

\- You must be a **HubSpot user**.

\- You will need to create **Workflow** to send automated WhatsApp messages from HubSpot, and your account must be **HubSpot Professional Plan and above**. Please refer to the following link to upgrade:

* HubSpot Sales Professional (please refer to the link for detailed price: <https://www.hubspot.com/pricing/sales?term=annual&edition=starter>)
* HubSpot Marketing Professional (please refer to the link for detailed price: <https://www.hubspot.com/pricing/marketing?term=annual&edition=starter>)
* HubSpot Service Professional (please refer to the link for detailed price: <https://www.hubspot.com/pricing/service?term=annual&edition=starter>)
* You will need to have a **WhatsApp Business API:** With WATI (<https://www.wati.io/pricing/>), you will get a very simple yet effective way to send Whatsapp Messages using HubSpot Integration.

## Step by Step Guide


1. Create HubSpot Account by accessing the link: <https://www.hubspot.com/products/get-started>, click on Get Started Free button to create a new account:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/304f27a4-f572-4dac-9331-527af36de5c1/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=ae4656c7eb263a41a8afaf1d63c0eaa63a928f145d1e66fdfd8e93849b1afe17&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

And following is the screen for you to create a new account in HubSpot:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/face007e-8b16-44e4-bbf6-dc8abbe93e74/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=d642c56ecdc753fa69ad83f82deab05143f5f889cc00f4417643cbd351e7f716&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

Please type in the following: First Name, Last Name, Email Address, click on the checkbox, and click Next button.

After some confirmations, HubSpot will send you an email to activate your account:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/bdf987a0-627a-454f-bdde-9303397184d2/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=7be1c4101266a633658b36ffb7de942bb26a1ba6f3865f792700201a38c341a6&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

Click to Confirm email address button, it will go to the page for you to create your password and Finish Sign Up.


2. Login into WATI: go to the Integration module, choose HubSpot and click the Install App button.
3. Select your account to install the app:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/b504d346-b2cd-4d90-8061-45ef200cd052/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=c7e26ccf14138d4cdfc6047163707419e97c4d0dc06cc767764806a17907c6f7&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

And Click the “connect app” button.

If the app is successfully installed, it will be redirected to WATI.

4\. Go to HubSpot on a new tab and choose your account:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/81d32d80-1298-4fd1-a142-7487b5e1d0bb/image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=5a424d0b5655a8a04aa8b473244f969a57c27008130518cb9dcaa0ccc6e16eec&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

The following page will be displayed:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/5756b572-8a84-4e94-98a7-8f7fa675a792/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=7f612c226cb51bb2d053449a90c7c92c8f3de9cd5d5a31c926a5bf1959c3f71c&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

Choose Automation menu -> Workflows: Click Create WorkFlow button and name your workflow here:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/f87dae7e-c894-4fed-b4fe-780277054834/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=2d1b34e1f39883e7833d91c98e536cbeb060a7508f263ce72ff136045bbd47d6&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

5\. Set Enrollment triggers:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/6c4a6bf6-3cde-4e02-b187-fb6d5f34c2a9/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=764fe468b4d5555a7334e5b1fad7aab3db590818ed9e881c1e696a621d4477b4&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

And choose Contact properties = First Name then input value, click Apply Filter

And Save button:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/6039642a-fb91-4ea5-a60e-31e5d73e2d4e/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=ab6277cf37e394e78dcaf0a8ac50c046afd34ff795b32fdb010bb4914531a250&X-Amz-SignedHeaders=host&response-content-disposition=attachment)    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/a55d942c-2009-4b18-a9f4-8b5051ace474/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=1cbfd7edf11a69be91e45a41a8d652c44f6dfbea654bf6c5d722646b463bf340&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

6\. Select action of the app:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/899c74b7-8f03-4e41-9e03-e29c424615e0/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=21afef8f8c8efb71ba1fbe86227970554e39d3aeb0e8a099a363c2f15082e8df&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

7\. Fill out the form with correct information (you can refer to the help description by moving the mouse over to the "i" icon):

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/13afdf3a-9ee5-4b63-ac17-6720695e4daf/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=9afa231295bb542e5a68f15f0772e2d95f65f919308747a1342aaa8dc19c40d6&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

You can find the parameter names beside the template name in the curly bracket.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/42190ee7-fb80-45fe-9d91-511ce667e3fd/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=da9569c89b3d29d9d5ab800cc1b3411ae8728ddda800816a9344c29ddd8dc233&X-Amz-SignedHeaders=host&response-content-disposition=attachment)    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/cf4284a0-ece7-41ac-bfd0-2601a85cbe55/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=fe879a0ba4d166d5e766196d88ee48c1f07a53fc9d536f0fcab2c96e6b7d10a1&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

You can also select the variables you need for your contact through "Contact token" button like the above example.

And save and check out the result inserted by you:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/c3549ff7-769a-4763-8ada-9f8969b28ab4/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=2d84493db28eb30275b549a41b1c1f5407e5ff6fd2941f9ba97c596abc56a9fc&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

8\. Turn on your Workflow by clicking the Review button:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/71b0b3e3-1831-483c-9089-23a3534c5332/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=0d01492cfd207d4d8b058d67e03117417ad08f9177fe9d479b81bae24445b566&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

If you have no enrolled contact, you can create a new one that has the first name “anna” to trigger your workflow.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/9dc8250e-c975-4fb0-a2dc-cf961baff257/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=04739c396a0b3e24cbbf961f4715ec661603f8da760a40b51f4ce940c23d0494&X-Amz-SignedHeaders=host&response-content-disposition=attachment)    ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/803f7265-306f-4d1e-bb31-bd76336ce384/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=af81ad39d3f50d035163eb1315251de5700315967f898613a8e88e4ccd8c2897&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

9\. And following is the message sent to WhatsApp:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/bf7e757d-1438-4aee-ae0e-8b2014b768c1/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T162208Z&X-Amz-Expires=3000&X-Amz-Signature=c673f7fe043d0a0b049a4e0151fb47ec0c89f28b04ec05b2521ed1ad24f521c1&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

# Frequently Asked Questions (FAQs)

### 1. Why am I seeing the error “Check your template, it cannot have typos or blank text” when sending a template message via HubSpot?

→ This error usually appears when the **template parameters** are not formatted correctly. HubSpot requires the parameters to follow a specific structure to avoid typos or blank fields.

Please make sure that:

* Each parameter is separated by a **comma followed by a space**
* There are **no typos or missing values**
* The formatting matches the structure defined in your template model

#### ✅ Correct examples:

→ In the example below, parameters are separated by commas and a blank space.

```
name: Test123, amount: 123, quantity: 300
```

→ In the example below, each parameter is on a new line, still separated by commas and spaces.

```
name: Test123, 
amount: 123, 
quantity: 300
```

#### ❌ Incorrect example:

→ In the example below, there are no spaces after the commas. This format will trigger the error.

```
name:Test123,amount:123,quantity:300
```




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