What is a Reply Material?

Prabhansh Jain Updated by Prabhansh Jain

While building a Chatbot using WATI Automation, you can create fixed reply templates that can be used to reply as a part of keyword action or default action.

Note: Please design the reply material such that some common content can be used in many keywords replies.

Text: The material can be text content with emoji supported.

Document: The material can be any files uploaded eg pdf, xls, doc...

Image: The material can be any image supported file eg jpg, png...

Stickers: The material is stickers with extension .webp with the size 100kb (512x512 pixels)

Flows: The material is a flows with allow the customer to interact with the bot follow serial questions-answers format. The flow can be set in the Flowbuilder menu.

Contact Attributes: This material is to set the existing attribute(s) of customers to specific values. This means if customer chat matching a keyword of this reply material, that customer will have the attributes updated to new values.

Templates: The material can re-use the approved template for the auto-reply purpose.

Sequences: The material can trigger pre-created sequences from the Automation module as a reply material.

How did we do?

How to use sequence feature?

How do I add a Reply Material?