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WhatsApp Chat Button Integration
Creating click-to-chat link
How To Add WhatsApp Number To Facebook or Instagram Pages
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How To Link WhatsApp Number To Facebook Page
Commerce Policy Rejection (CPR)
WATI and its Features
Team Inbox on WATI
WATI Account running Slow
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Copy Conversation URL
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Template Message Guidelines
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Are non-transactional messages allowed with WhatsApp Business APIs?
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Add-on: Google Sheet Automation
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WhatsApp Shop Plugin
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Get Notifications for new messages on WATI on Zoho CRM
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Shopify Integrations for Paid WATI Users
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Make.com / Integromat
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WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Releasing on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.2 - Released on 25th Mar 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
Mobile App - Released 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
Terms, Privacy & Security
Table of Contents
Updated by Helpdesk
You can check your WhatsApp Business Account (WABA) Status by navigating to the Account Quality Page
On the Account Quality Page, you can -
- Know if your WhatsApp Account was restricted/disabled due to Violation of WhatsApp Commerce Policy
- Request review to WhatsApp to lift the account suspension
Why do WhatsApp Business Accounts get disabled/suspended?
If Business Accounts repeatedly violate high-risk policy categories, such as, adult content, sale of alcohol and tobacco, drugs, gambling and Unsafe supplements sections of our Commerce Policy, they may start seeing messaging restrictions that gradually increase in duration, like:
- 1 or 3 day block on sending business-initiated messages and adding additional phone numbers to the account
- 5 or 7 day block on sending business-initiated messages and responding to customer-initiated messages and adding additional phone numbers to the account
- Eventually be permanently disabled from the WhatsApp Business Platform, if the business does not make changes after multiple warnings and feature limits
All violations can be appealed within 90 days of being received.
How to submit an appeal for Disabled WhatsApp Account?
Below screenshot explains how you can check the status -
How to navigate to Account Quality Page?
- Go to Meta Business Manager --> Business Settings page (https://business.facebook.com/settings)
- Click on the Hamburger menu on the left navigation
- Click on "Account Quality" option on the side menu
When a business account violates a policy, additional detail can be found by reviewing the violation in the Account Quality section of Business Manager. To see violations:
- Log in to Business Manager. (If you've transitioned to Meta Business Suite, follow the steps listed here to switch to Business Manager.)
- Click More > Account Quality > Facebook Business Accounts.
- In the WhatsApp Accounts section, click the WhatsApp Business Account that shows “Account Issues” in its Status column:
- For any individual issue, click See Details to view the policy that was violated and how to avoid this type of violation in the future:
Violation updates include the following information:
- Summary of policy violated and link to the policy itself.
- Examples of which content is allowed or disallowed based on that policy.
- Whether there are any active restrictions on the account and what happens if the violation happens again.
- How to avoid future policy violations and links to helpful resources.
- How to appeal.
Notifications about violations are also:
- Surfaced in the Business Manager Notifications Center and as a banner in WhatsApp Manager.
- Sent as an email to all admins set in Business Manager.
Common Reasons for WABA Rejection
- You're sending too many spam messages or messages to contacts that have not opted-in to receive messages from you.
We recommend you to always allow your users to opt-out of messages. Refer this guide to learn how to enable Opt-out from WATI in under 5 minutes
- Your Website is down or Under Construction
- Your business falls in a category that is not eligible to use WhatsApp Business API.
More details about disallowed businesses can be found on WhatsApp Commerce Policy