2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
Import WhatsApp Chats
How should I choose a phone number for WhatsApp?
Backup WhatsApp Chats
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
WATI CRM & APIs
What is the cost for Premium Customer Support?
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
Automation - Building a chatbot
Advance flow builder: Update Attribute
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
Personalization & Account Management
How to view, search and delete operator?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Updated by Nhi Luong
Release Version Note
Tested in latest stable versions on windows:
- Chrome: Version 84.0.4147.105 (Official Build) (64-bit)
- Edge: 84.0.522.52 (Official build) (64-bit)
- Firefox 79.0 (64-bit)
- IE 11.959.18362.0
WATI Web Enhancement
- Support to assign teams to each member. Each member can belong to multiple team(s).
- Support assign conversation to multiple team(s) that all assigned teams can view the conversation, except the unassigned team.
- Allow the system to perform some actions automatically based on the keyword that the customer sends us on WATI, for example:
- When customer types ‘talk to an agent’, we need to trigger the notification to certain agents
- When customer types ‘subscribe’, we need to set the ‘allowBroadcast’ attribute as ‘true’. And if the customer types ‘unsubscribe’, we need to set the ‘allowBroadcast’ attribute to ‘false’
- When customer types ‘HAPPY’ or ‘SAD’ or ‘NEUTRAL’, we could capture this as feedback for the conversation
- Show agent status: green light if he/she is online and red light if he/she is offline. The status is showing next to the agent name in "Assign to" of TeamInbox screen.
- Allow selecting the existing attribute name from the drop-down list when adding custom attributes of every single contact.
- Showing detailed reason for the failed broadcast message sent per each contact (by the icon (i) in each contact row when click to see detail statistic of each broadcast).
- Support Copy+Paste image, and support drag image picture directly within the text box
- Introduce new role Business Manager: This role will be able to:
- View/Send Broadcast
- View/Add Contact
- View/Submit Template
- Support click to enlarge photo received from a customer from TeamInbox screen, without having to download it as before.
- Show location co-ordinates as Google Maps Links on Team Inbox