Table of Contents

Export and Import of Chatbots

Helpdesk Updated by Helpdesk

Exporting and Importing Chatbots in Wati

User can create several chatbots for customers, but what if user has two Wati Accounts in different environments.

Can user transfers chatbots from one environment to another?

User can transfer chatbots from one Wati environment to another with the help of the export and import of chatbots/

Export

Exporting chatbots from Wati Chatbot Builder is easy and here are a few steps one can follow:

  1. With an administrator account, navigate to Automation ⤏ Chatbots
  1. Click on the name of the chatbot needed to be exported to open it
  2. At the right top of the chatbot there is ↥ button, click it
  1. A JSON file will be downloaded to your device
None of the media files used in the exported chatbot will be saved.

Import

Those are the steps needed to import exported chatbot from one environment into another:

  1. Navigate to Automations ⤏ Chatbot
  1. At the right top of the chatbot list there is ↥ button, click it
  1. Choose JSON file that contains a chatbot you wish to import

It's done.

When you export a chatbot with these nodes from one environment and import it to another, all these nodes will be found empty because the data in these nodes are not available in the targeted environment and thus you will have to fill them up manually:

- Assign Team and Agent
- Template
- Google Spreadsheet node
- Trigger Chatbot
- Media from any nodes

How did we do?

Advance Chatbot Builder: Time Delay

Chatbot Builder: What is a node and how many types of node?

Contact