2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
Import WhatsApp Chats
How should I choose a phone number for WhatsApp?
Backup WhatsApp Chats
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
WATI CRM & APIs
What is the cost for Premium Customer Support?
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
Automation - Building a chatbot
Advance flow builder: Update Attribute
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
Personalization & Account Management
How to view, search and delete operator?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Updated by Nhi Luong
This plugin of Woocommerce gives your eCommerce website a WhatsApp integration. It helps users to add a live WhatsApp chat button on all your webpages of your store. Moreover, it can also track all orders with the analytics tab included.
Most importantly, the automated messages provided in this integration gives your company a more engaging way to interact with your customers. Having an abandoned recovery message or a completion order message will make customers attract to your store and also help your company grow overall.
To Get Started:
1) Login to WATI, and navigate to Integrations and then click on Woo Commerce.
2) After clicking on this tab, you will see your woo-commerce plugin API key, you can press copy and then click the download button under it to download the plugin.
3) Login to your WordPress account and navigate to plugins. Then click on add new plugin and install and activate your recently downloaded woo-commerce plugin.
4)Then click on the settings of your newly activated woo-commerce plugin
(Named as "Whatsapp Chat & Notification").
5)Paste your API key and also fill in all the other details.
6) Click on Go to WATI Settings and then you can finally see that your WATI is integrated with woo commerce and can see all settings.
For WhatsApp Chat Button:
When you click on WhatsApp Chat, you can see two sections, one is WhatsApp Chat and one is Chat Button Settings.
1) WhatsApp Chat:
In this section, you can click Enable to see a live WhatsApp chat button on your shop.
2) Chat Button Settings:
Here you can do various things,
You can change the background color, the text will show, and more dimensions. It is very customizable and personalized.
You can also put in the brand name, brand image, and many more things.
After all this, you can go back to your woo commerce website and look out for this chat button you just added.
For Automated Message:
This feature would let you send automated messages to your potential clients when they land on the checkout page of your store and do certain actions.
To set this up:
You will have to enable everything and select the template message from the table below.
Template to choose
Abondoned Recovery Message
Follow up after Purchase
Return and Exchange Request
Now, after successfully enabling all and also matching each action to their template message. All events will start working.
1) Abandoned Recovery Message:
After you enable this setting, your WATI will send a WhatsApp reminder/message to the user who landed on the checkout page but did not purchase or do any other action.
Users can also choose how many minutes later does the message be sent to the client.
2) Order Completed/Completion:
After you enable this message, whenever the user purchases something from your store successfully. The user will receive a template message of order completion.
3) Order Fulfilled:
After you enable this message, users will receive a message when the order is fulfilled and is done by the admin side.
4) Follow up after purchase:
After you enable this message, users will receive a message once after the number of days you input in the setting as a follow up message of their successful purchase from your store.
5) Return and Exchange Request:
After you enable this message, users who will request for a refund or for exchange of a product they purchased previously will receive this message.
There is also an analytics tab where you can see the status of your shop and can track all orders and performance.