How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
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Backup WhatsApp Chats
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Steps to use phone number that has been registered with Whatsapp Business before
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Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
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Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
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Troubleshoot common errors in WATI
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Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
How to use interactive messages?
Conversation Based Pricing
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What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
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WhatsApp API Gateway
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
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Add-on: Google Spreadsheet Sender
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Automation - Building a chatbot
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Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
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Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
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How to avoid template message rejection?
What are the category values of Template Message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How to setup auto recharge for broadcast credit?
How do I check and add credit to send broadcast template message
Personalization & Account Management
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Updated by Prabhansh Jain
Everything you need to know about your WhatsApp Manager
Accessing Your WhatsApp Manager
We have already created an article to help you out, visit this link here and access your WhatsApp Manager: https://support.wati.io/l/en/article/u76nm7l1mc-how-to-access-whats-app-manager
Things to check
When you open your WhatsApp Manager, there are a few things that you can monitor and check if they are correct.
In the following order by referencing the image above, you can check:
1. Phone Number:
First things first, you can check if the phone number added in your WhatsApp Manager is correct with the country code and number.
The status of this phone number tells if your number is connected to the WATI and there are can be two possibilities of this:
- Connected: The number is connected and can be used in WATI
- Offline: The number is not connected and you would have to contact WATI at email@example.com
3. Quality Rating
Your WhatsApp business phone number’s quality rating is a rating based on the most recent messages that your customers have received over the past seven days. This rating is determined by your customer’s feedback, such as your phone number’s recent blocks and other reporting issues.
There are three quality states:
- Green: High quality
- Yellow: Medium quality
- Red: Low quality
If your quality rating is LOW, you will receive an email and notification in Business Manager as a warning and your status will change to Flagged or Restricted. There are several steps as your customers are either marking your messages as spam or blocking your number:
- Make sure the messages you send follow the WhatsApp Business Policy.
- Only send messages to users who have opted to receive messages from your business.
- Make the messages highly personalized and useful to users. Avoid sending open-ended welcome or introductory messages.
- Be mindful of messaging frequency; avoid sending customers too many messages a day. Be thoughtful of informational messages, optimizing for content and length.
4. Messaging Limit
This is the limit or frequency of messages you can send in a day and this is directly dependent on the quality rating of your phone number.
- If your quality rating is NOT low, and the cumulative amount of users you send notifications to adds up to twice your current messaging limit within a 7-day period, you will be moved to the next tier
- The messaging limit does NOT limit the number of messages your business can send, just the number of users you are trying to message. It also does NOT apply to messages sent in response to a user-initiated message within a 24-hour period.
Check the country of origin of your phone number.
6. Display Name
This will show the display name of your number
- If your display name shows “Name Not Approved., please follow this guide to re-submit your display name. https://support.wati.io/l/en/article/vxm971j9jo-how-frequently-can-i-change-my-display-name
The certificate will not be visible to you, and only to your BSP. However, if you have applied for a change of your display name, you can check the status of it from here.
View and Access Your WhatsApp Templates
On your WhatsApp Manager, if you click on the left column you can access different categories like these:
Choose "Message Templates" from the options.
You will then see a page like this:
Templates in WATI CRM vs WhatsApp Business API
- If you want to add templates for broadcasting them through your WATI Account, DO NOT ADD the templates here. As if you do, you will have to manually add templates to your WATI account. However, you can check the template approval status here. It will be better if you can directly add your templates by going to your WATI account.
WhatsApp Business API:
- If you are subscribed to our WhatsApp Business API plan, you have to add your templates here by clicking the blue box at the top-right hand. This will also be the page where you can manage your templates and check their approval status. The most important thing, you will be able to check your namespace here by clicking the “Namespace” box in the centre.