Get Started with WATI in 10 steps
Create your first chatbot in WATI
Connect your number in WATI
Subscribe to WATI
How to add contacts?
Overview
How to send a broadcast?
How to create a template message?
Introduction to Team Inbox
WhatsApp account profile set-up
How to add operators and create teams
Get started with WATI
Auto replies and OOO messages
Try our product
Book a demo with WATI
Explore our Free trial
How To Import WhatsApp Chats
Backup WhatsApp Chats
WhatsApp Chat Button Integration
How do I scan the QR Code on WATI Trial?
Creating click-to-chat link
Get your own WATI custom Sub-domain
What is the difference between Whatsapp Business and WATI?
WATI Pricing
WATI Subscription
How to get more Add-On Users?
Wati Pricing Update
What are Monthly Chatbot Sessions?
Wati Pricing Plans
RBI e-Mandate Latest Guidelines
Export Chats from Wati
What is the pricing for Wati?
Conversational Based Pricing
How to top-up WATI credits?
What is Conversation Based Pricing?
Estimating your conversation usage cost
Top-up WATI credits
Set up your WATI account
Embedded Sign Up
Display Name
Phone Number
Phone Number Disconnected
Phone Number Connection Status
How to change your phone number on WATI
Migrate your phone number to WATI from another BSP
How to add WhatsApp number to Facebook or Instagram pages
How can I create a QR Code for my WhatsApp Number?
How should I choose a phone number for WhatsApp?
Steps to use phone number that has been registered with Whatsapp Business before
Facebook Business Verification
Meta Business Verification not required to Increase your Messaging Limit
Why your business can't be verified?
How can I contact Facebook Team for Business Verification Issues?
What if the 'Start Verification' button is greyed?
What documents are required for Facebook Business Verification?
What are the steps to get Facebook Business Verification?
How to check whether your business is verified?
Where to find the Facebook Business Manager ID?
Why is Facebook Business Verification required?
Commerce Policy Rejection (CPR)
How to subscribe to account update web-hooks?
How to appeal to facebook if Business actually follows WhatsApp Commerce policies?
What kind of business will be rejected by WhatsApp?
WhatsApp Manager ID (WABA)
How to check WhatsApp Business Account (WABA) Status?
Everything you need to know about your WhatsApp Manager
How to access WhatsApp Manager?
Green Tick Verification
WATI and its Features
Team Inbox
Multi-channel Team Inbox (Coming Soon)
Phone number masking in Team Inbox
Different types of chat status in WATI
Supported media types & sizes on WATI
Copy Conversation URL
WATI Account running Slow
What happens if someone you blocked messages you again?
How to download chats from WATI?
How to search and filter chats?
How to use quick replies/canned replies?
How to add custom parameters/attributes?
How to add a tag to chat?
How to add contact to Favorite?
How to start a new Chat?
Broadcast
Why is Meta/Wati restricting my messages?
How can I enable click tracking for my templates?
"Message Undeliverable" when sending template messages
How can I use coupon codes?
How can I send catalog messages?
How to easily broadcast to a subset of your Shopify customers on Wati?
Messaging limit for Click-to-WhatsApp Ads (CTWA)
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
Troubleshoot common errors in WATI
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics?
What is a Broadcast History?
How do I edit or delete a scheduled broadcast?
Is there a limit of broadcast messages?
How to send message to someone who is not in the Contact List?
Tips to send personalized media content broadcast to each number
Building your WATI chatbot
Automation
How to make a Backward Chatbot?
How does WATI Automation Feature work?
What is WATI Automation Feature?
Routing
Keyword Action
Chatbot
How to build a Chatbot
How to use Chatbot Timer?
How to use Fallback Message
Automatic chat assignment (Round Robin assignment)
How to test a chatbot?
Why is my chatbot not working?
Advanced Chatbot Builder: Trigger Chatbot
How to create list message & message with reply button?
Advance Chatbot Builder: Time Delay
Export and Import of Chatbots
Chatbot Builder: What is a node and how many types of node?
How to collect data with Google sheets in Chatbots
Advance Chatbot Builder: Template
What features are available in advance chatbot builder
Advance chatbot builder: Webhook
Advance Chatbot builder: Update Attribute
Advance chatbot builder: Setup Assign User / Assign Team
Advance Chatbot Builder: Setup Subscribe or Unsubscribe
How to use Conditions for Chatbot Builder
How to use Questions for Chatbot builder?
How to build a chatbot?
What and how to access Chatbot Builder?
Reply Material
Default Action
Template Messages
What are limited time offer templates?
How to create a carousel template
Troubleshoot template message rejection
How to trigger a chatbot with template?
How to add buttons to templates?
Template Message Guidelines
How to get Opt-in for WhatsApp Messaging?
How to use interactive messages?
Are non-transactional messages allowed with WhatsApp Business APIs?
How to create and submit template messages in WATI?
How do I check and add credit to send broadcast template message
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How to avoid template message rejection?
Could I attach a PDF or image into a template message?
What are the supported languages for template update?
What is the max numbers of template message submission?
Template Category Guidelines
What are template formatting rules?
What is a template message?
What are actions in Template Messages Page?
What is the difference between template message and session message?
How do I increase the expiry time of chats?
Catalog
How to enable checkout flow for Shopify catalog orders
Mandatory fields & specifications required to be added to product items when creating catalog
How to set up a checkout flow for catalog orders using Wati Chatbot builder
How to add variants for items when Catalog created using Google Sheet
What are item variants in a catalog
How to enable Auto Checkout and collect payment for my Catalog order?
How to collect online payment for catalog orders using Razorpay payment gateway
Orders page to display Catalog orders
How to collect customer order details from Catalog orders using Google sheets
How to use Sync button for Catalog feature
How to trigger a reply message once the “View sent cart” catalog message is sent from customer
What are sets & How to create sets in your catalog
How to use Wati Chatbot builder to send Catalog Messages
How to send Catalog messages via Keyword action
How to enable Catalog feature for your Wati WhatsApp API number
Analytics and Reporting
Operator Performance chart
Team Inbox scheduled report
Overview section
Introduction to Team Inbox Analytics
Manage your Contacts
How to delete contact attribute in bulk?
How to add an attribute in bulk to a list of contacts?
How do I search and sort contacts?
How do I remove contacts?
How can I edit a contact?
How to import contacts to Wati?
How to add attributes to a contact?
How to add a single contact?
Manage your Users
How to force logout a specific user from all active sessions?
How to view, search and delete users?
Detail Access Menu of each Roles
How to add team and assign user to team?
Billing & Payments
How to check your billing history?
What should you do in case of payment failures?
How can I download the past invoices?
How do I unsubscribe from WATI?
What are the working hours for WATI Support Team?
Personalize your account
How to change my timezone in WATI?
How to change language for WATI?
How to manage notifications and sound?
Click To Whatsapp Ads
Are your CTWA ads giving you good conversions? Track this in Wati with 4 easy steps
Crash course in CTWA - all you need to know to get started!
CTWA Feature Highlights on WATI
Rule-based Automation
Learn more about Filters
Learn more about Actions in Rules
Learn more about Triggers
How to create an Attribute rule?
Whatsapp Flows
KnowBot
WATI Mobile App
WATI Integrations and API's
WATI Integrations
Google Sheets
How to trigger Whatsapp Shop using Templates
Why Whatsapp Message Sender is not working?
Why Google Sheet Automation is not working?
Add-on: Google Sheet Automation
Add-on: Google Spreadsheet WhatsApp Message Sender
WhatsApp Shop Plugin
Zoho
Create a contact in WATI when a new lead comes into ZOHO CRM
Assign chats in WATI based on Lead owner in Zoho CRM
Convert first time visitors to Zoho Lead/Contact using Zoho Flows
Get Notifications for new messages on WATI on Zoho CRM
How to send template message using Zoho CRM Workflow?
How to get Contact Attributes from WATI into Zoho CRM Leads/Contacts?
Why is my ZOHO integration not working?
Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
How to send template message using Zoho CRM Extension?
Shopify
Overview of Optin tools available in Wati Shopify app
Enable Support for Your Shopify Stores Third Party Checkout Providers URL
Extra Custom Parameters available for Wati Shopify App Customers
How to Add Product Images in Abandoned Cart, Cash On Delivery & Order Confirmation Automated Messages
What does COD and Abandoned Cart in analytics represent?
Why are my Cash on Delivery Messages (COD) not sending in Shopify?
How to add/import Shopify Contacts into WATI
How to create a COD (Cash on Delivery) Message Template for Shopify app
How to set up Cash on Delivery (COD) payment mode for your Shopify store
How to use pre-defined variables in Shopify?
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
WooCommerce
How to use pre-defined variables in WooCommerce?
What are fixed variables for Woocomerce integration?
WooCommerce Integration
Hubspot
Create contact in HubSpot when new user messages your WhatsApp number
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free [Deprecated]
Hubspot Integration
Zapier
Calendly
Make.com / Integromat
LeadSquared
WhatsApp Templates for Leadsquared
WATI LeadSquared Integration
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
Payment
Klaviyo
WhatsApp and Razorpay Integration
Google Calendar Integration
WATI APIs
WATI APIs
How to track Template Messages using Webhooks
Are your file attachment names appearing as null or untitled?
Where can I find the WATI API Endpoint URL and Bearer Token?
Where can I find WATI API Documentation?
How can I add webhooks using WATI or WhatsApp API Gateway?
Can I send OTP on WhatsApp?
WhatsApp APIs
Cloud API
WATI Product Updates (Release Notes)
Terms, Privacy & Security
Table of Contents
- All Categories
- Set up your WATI account
- WhatsApp Manager ID (WABA)
- Everything you need to know about your WhatsApp Manager
Everything you need to know about your WhatsApp Manager
Everything you need to know about your WhatsApp Manager
Accessing Your WhatsApp Manager
We have already created an article to help you out, visit this link here and access your WhatsApp Manager: How to access your WhatsApp Manager
Things to check
When you open your WhatsApp Manager, there are a few things that you can monitor and check if they are correct.
In the following order by referencing the image above, you can check:
1. Phone Number:
First things first, you can check if the phone number added in your WhatsApp Manager is correct with the country code and number.
2. Status
The status of this phone number tells if your number is connected to the WATI and there are can be two possibilities of this:
- Connected: The number is connected and can be used in WATI
- Offline: The number is not connected and you would have to contact WATI at support@wati.io
3. Quality Rating
Your WhatsApp business phone number’s quality rating is a rating based on the most recent messages that your customers have received over the past seven days. This rating is determined by your customer’s feedback, such as your phone number’s recent blocks and other reporting issues.
There are three quality states:
- Green: High quality
- Yellow: Medium quality
- Red: Low quality
If your quality rating is LOW, you will receive an email and notification in Business Manager as a warning and your status will change to Flagged or Restricted. There are several steps as your customers are either marking your messages as spam or blocking your number:
- Make sure the messages you send follow the WhatsApp Business Policy.
- Only send messages to users who have opted to receive messages from your business.
- Make the messages highly personalized and useful to users. Avoid sending open-ended welcome or introductory messages.
- Be mindful of messaging frequency; avoid sending customers too many messages a day. Be thoughtful of informational messages, optimizing for content and length.
4. Messaging Limit
This is the limit or frequency of messages you can send in a day and this is directly dependent on the quality rating of your phone number.
- If your quality rating is NOT low, and the cumulative amount of users you send notifications to adds up to twice your current messaging limit within a 7-day period, you will be moved to the next tier
If your businesses has completed business verification and you are using a phone number with an approved display name, you can initiate conversations with the following number of unique customers in a rolling 24-hour period:
1K unique customer
10K unique customers
100K unique customers
An unlimited number of unique customers
- These amounts scale automatically based on your phone number status, phone number quality rating, and how often you initiate conversations with unique customers.
- All phone numbers with an approved display name and a verified business start with 1K business-initiated conversations with unique customers in a rolling 24-hour period. If you reach your messaging limit, you can start more conversations as soon as one or more active conversations end
- The messaging limit does NOT limit the number of messages your business can send, just the number of users you are trying to message. It also does NOT apply to messages sent in response to a user-initiated message within a 24-hour period.
5. Country
Check the country of origin of your phone number.
6. Display Name
This will show the display name of your number
If your display name shows “Name Not Approved., please follow this guide to re-submit your display name.
7. Certificate
The certificate will not be visible to you, and only to your BSP. However, if you have applied for a change of your display name, you can check the status of it from here.
View and Access Your WhatsApp Templates
On your WhatsApp Manager, if you click on the left column you can access different categories like these:
Choose "Message Templates" from the options.
You will then see a page like this:
Templates in WATI CRM vs WhatsApp Business API
WATI CRM:
- If you want to add templates for broadcasting them through your WATI Account, DO NOT ADD the templates here. As if you do, you will have to manually add templates to your WATI account. However, you can check the template approval status here. It will be better if you can directly add your templates by going to your WATI account.
WhatsApp Business API:
- If you are subscribed to our WhatsApp Business API plan, you have to add your templates here by clicking the blue box at the top-right hand. This will also be the page where you can manage your templates and check their approval status. The most important thing, you will be able to check your namespace here by clicking the “Namespace” box in the centre.
Thank you!