Table of Contents

What are possible common errors in embedded signup flow?

A. Business Manager Account Creation Errors

An error occurred while processing this request. Please try again later.

This is most unclear error that need further assistance. Business account creation could have failed due to various reasons.

==> If you got such error, please use an active Facebook account or contact Support for resolution.

You have reached the limit for the number of Businesses you can create at this time.

There is a limit to the number of Business Accounts that you can create.

==> Please use an existing Business Account or delete/close unused Business Accounts

Your Facebook account is too new to create a business account. Try again in an hour.

New Facebook accounts have to wait for some time to create a Business Manager account.

==> Please use an existing active Facebook account or wait for a few hours before using your new account. The new Facebook account can be actively used during the wait period.

We limit how often you can post, comment or do other things in a given amount of time in order to help protect the community from spam. You can try again later.

Your Facebook account was flagged because of suspicious behavior.

==> You need to use an existing, active Facebook account with no prior issues.

You're no longer allowed to use Facebook Products to advertise. You can't run ads, manage advertising assets or create new ad or business accounts.

You are unable to create new Business Manager accounts due to previous suspicious behavior.

==> Please use an existing, active Facebook account with no prior issues.

Your payment account is disabled

Your payment account was disabled due to previous suspicious behavior.

==> Please contact Facebook to assist at here

A User Can Only Create One Business User At One Time

You can only create a single Business Account within a given time period.

==> Please use an existing Business Account to onboard.

The name you chose for your business isn’t valid. Consider using xxx.

==> Please add a valid name that matches the name of your business.

B.WhatsApp Business Account Creation Errors

User does not have permission to create WhatsApp Business Accounts.

You do not have the Admin level permission needed to create WhatsApp Accounts under the Business Account you selected.

==> Get Admin access to the Business Account to proceed or select an account you have Admin permissions for.

You can only create a limited number WhatsApp Business Accounts before your business and WhatsApp account verification is complete. You can create additional accounts after you are verified.

You tried to create multiple WhatsApp Business Accounts under an unverified business.

==> You can create additional WhatsApp Business Accounts only when Business Verification and WhatsApp account checks are complete. Start Business Verification for the account by visiting Business Manager.

We can't verify the Facebook Business Account that you selected. Go back to the previous screen to select a different account, or go to Facebook Business Manager for support.

The Facebook Business Account selected doesn't comply by our policies to use WhatsApp Business API and couldn't be verified.

==> Visit your Business Manager account to get more information about this Facebook Business Account. If your Business Verification submission is rejected, you should have received an email notification with the detailed reasons. You could try resubmitting your Business Verification if you think this was an error or create a WhatsApp Business Account using a Facebook Business Account that has already been verified.

Something has gone wrong. You will need to contact support and try again.

This could be an intermittent issue on WhatsApp.

==> You can retry the flow in a few minutes.

C. Phone Setup Errors

This phone number already exists in your list of phone numbers.

You are trying to add a phone number that already exists in your WhatsApp Business Account.

==> Go back into the flow or restart the flow to select the existing phone number.

This number is registered to an existing WhatsApp account. To use this number, disconnect it from the existing account. Then, return to this page and re-enter the number. Note: It may take up to 3 minutes for the number to become available.

The phone number was already registered on our platform (i.e., WhatsApp Messenger, WhatsApp Business App or Whatsapp Business API).

==>Deregister the number if you want to use it, or register a new number.

Your verified name violates WhatsApp guidelines. Please edit your verified name and try again.

The name used for the phone number's business profile does not meet our guidelines.

==> Please reference the Display Name guidelines and try again.

Something has gone wrong. You will need to contact support and try again.

There was a problem in creating the phone number's Business Profile.

==> Re-enter the correct Business Profile name according to the guidelines and other details.

D.Phone Verification Errors

Phone number ownership is already verified.

==> This phone number has already been verified. You can try refresh the page to see the change applied.

Your phone number doesn't appear to be valid. Please double check it, or try again after 5 minutes.

An incorrect phone number was entered or we do not support numbers of this format.

==> Make sure the number is operational and verified by a telecom provider. We do not currently support Interactive Voice Response (IVR) numbers.

You have guessed too many times.

To block spam, the system only allows a limited number of verification attempts.

==> You have to wait for about 12 hours before retrying. After this waiting period, come back to the flow and select existing accounts and phone numbers to verify again.

There was an error verifying this phone number. Please try again later.

There was a problem with the verification code.

==> Please retry again later.

You have requested your code too many times.

To block spam, the system only allows a limited number of verification tries.

==> We limit the number or times you can request a code within a certain time frame. Come back to the flow after the specified time and select existing accounts and phone numbers to request a code again.

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