What is a template message?

Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates for sending notifications to customers.

This allows a business to send just the template identifier along with the appropriate parameters instead of the full message content.

This also allows businesses to send well-organized messages to serial customers including media (file/audio/video), customized contents for each customer base on parameters, and having buttons in messages.

Template Messages must be approved before sending them.

Template Messages must be one of the below categories:

  • ACCOUNT_UPDATE
  • ALERT_UPDATE
  • APPOINTMENT_UPDATE
  • ISSUE_RESOLUTION
  • PAYMENT_UPDATE
  • PERSONAL_FINANCE_UPDATE
  • RESERVATION_UPDATE
  • SHIPPING_UPDATE
  • TICKET_UPDATE
  • TRANSPORTATION_UPDATE

WATI has a self-service dashboard to allow you to send template messages for approval.

How did we do?

What is the max numbers of template message submission?

Could I attach a PDF or image into a template message?

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