Using Question Box in Wati Chatbot Builder

# Using Question Box in Wati Chatbot Builder

The question dialogue box is very simple in Chatbot Builder and it is the most used one.

## Parts in Question Box

### **Question text**

In this question box, you can add a question text that would be highlighted on the screen. In the text, you can add variables and emojis. Change the text to Bold, Italic, Strikethrough.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/2bb48f3d-fba9-4c04-96ce-a50845e1a470/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=9f2a1b2d98bb3075d27add0d9a73c1eaf91215eabe5bb93cbd0ae8e86c9a7f7a&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

As you can see in the above image there are variables added, variables are anything that are saved answers of the users and which I will talk about later. Anything that follows @{Variable Name} is a variable.

There are also emojis added to make the question look user-friendly.

### **Add answer variant**

It's under the Question Text, which you would provide the user to choose from for the question text that you typed in above.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/7e4aebda-45a6-4c1b-b730-4ee365cb6674/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=4946b96afe7fb044ce03506f56e49f5116c091a1b855af7880683db2ab52a526&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

In the above image, you can see that there are two answer options and we can delete and create more.

When you give a user answer options they have to type in the number according to the answer.

So in this case:

Yes = 1

No = 2

So, if a user types in 1 the answer selected will be "Yes"!

If you want the user to enter a custom answer, you may leave the answer options empty, and then the user can freely answer it.

What if the user does not answer 1 or 2 but answers "hi"? So there is always a fallback option that you could link to the chatbot if the answer is not matched to any answer variant.

It looks something like this:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/59319e44-599b-4280-9e41-6289f5b2cdea/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=7c7d5b856913ff9a964629177b4720bbf8b3a033d94afdcbde38e3d8c10bbbf0&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

The last option, "General", is used for a fallback if any answer not matched by the user is there then this would be the ideal option to guide the chatbot forward.

## **Save Answers in a variable**

This field is to store the user's reply value into the variable. This variable then can be used to put into another condition or to display again what value that user chose. The below sample shows one case that can use this part.

### **Case 1: Store the answer in a variable**

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/68d0883d-4110-4e7e-a9d7-66ab903e2a9c/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=c85e78d2d84df923e6e678248d707e7951066b0950f4bd05f493029ca428cedf&X-Amz-SignedHeaders=host&response-content-disposition=attachment) ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/819907e2-380d-46e7-a423-01b7bbbf2c64/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=5ea8d375a5394e75063cee8dcba154197a59a765f481f92803b09c51ee4d245d&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **Case 2: Check the value of a variable and set the condition**

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/619ed9ac-e3f4-454e-9a25-2da03cf51aed/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=0586c4d7bd2cd9c7753e9165924e7c4f4f676a9dea10c4e957054af0f7a98e19&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/387f600d-e63c-4e54-b595-48bd78012538/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=e9626e61748b5a0c49db7c1f147074ed9c9f8be6a7d07530980899b2f073159d&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## **Advanced options (text response)**

This option can be used only when the user doesn't specify the "Add answer variant" part. In another word, if the user inputs options in the "Add answer variant" part, "Advanced options" is disabled, and vice versa.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/80a75894-0896-48b0-afaf-f20cf9174e6b/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=eb22733ad117795e6b870b584fdb5d92bb304a09b31b45fb22296114e669b182&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =384x321")

This part is used to put validation against the customer's reply. Depends on which data we want the customer to fill in.

### **__Number:__**

When choosing validation "Number", the user needs to fill in the Min value and Max value.

There is a default validation message, user can also change it to their message eg "Sorry, the number of items needs to be more than 0 and not greater than 1000. Please try again".

The last item of this part is "Exit chatbot if validation failed more than ... times". That is to trigger the exit chatbot if a user still replies wrong after .... times. Users should set up this option, otherwise, customers cannot quit the chatbot if they don't want to ask more related to the current chatbot. If a user still wants the system to keep asking until the customer inputs the correct value, which means ignoring the fallback, the user can fill the ...times = 0 times.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/c153bf0c-1117-4e7e-8f50-7a80b28170da/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=ed3a6a8da0effdb73de28fa011c745f9c0c7d85f346814e100602b40c4ab2c80&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **__Date__**:

When choose validation Date, user can only input below format: M/d/yyyy, MM/dd/yyyy, M/dd/yyyy, MM/d/yyyy.

For example 1/1/2021, 01/11/2021, 1/11/2021, 01/9/2021

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/ac8c5920-dae2-4456-8278-7b8c33e43d71/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=e532f577a1301ece310d35ccd3b70e6c3d4c8107d118a9d05cbea4a4ecccdf64&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **__Date + Time__**:

When choose validation Date + Time, user can only input below format (validating against the 12-hour clock):

* M/d/yyyy h:mm:ss tt (1/9/2021 8:00:00 AM)
* M/d/yyyy h:mm tt (1/9/2021 8:00 PM)
* MM/dd/yyyy hh:mm:ss (12/25/2020 03:59:05)
* M/d/yyyy h:mm:ss (1/9/2021 8:00:00)
* M/d/yyyy hh:mm tt (1/9/2021 11:50 PM)
* M/d/yyyy hh tt (1/9/2021 11 PM)
* M/d/yyyy h:mm (1/9/2021 8:00)
* MM/dd/yyyy hh:mm (12/29/2019 03:30)
* M/dd/yyyy hh:mm (1/19/2020 09:20)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/e917f737-af1c-4f17-b036-ef8fbc147199/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=31b3dc7a7f72cdc08087bb127f0a0210773c6eaa9071c80a428b0bb2bcb776db&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **__Time__**:

When choose validation Time, user can only input below format:

* hh:mm tt (02:35 PM)
* h:mm tt (2:37 PM)
* HH:mm:ss (14:37:21)
* H:mm (8:25)
* HH:mm (08:57)
* H:mm:ss (8:57:00)
* hh:mm:ss (02:37:00 )
* h:mm:ss (2:37:00)
* h:mm (2:37)
* hh:mm (03:36)
* h:mm:ss tt (2:37:00 PM)
* hh:mm:ss tt (02:37:00 PM)

  

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/7cf98ac8-0c04-4089-9181-a5a059a40bbb/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=d28295faa05353f47ac028b343159c5edfc0d5b0e85d5dec1a3e249eb1ea1cfd&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **__Pattern (regex)__**:

When choose validation Pattern (regex), user need to fill in Regex pattern format, some example patterns below:

To filter for a name (alphabets and no numbers or emojis): **^(\[a-zA-Z\\s\]+)$**

To filter for an email address: **^(\[a-zA-Z0-9_\\-\\.\]+)@(\[a-zA-Z0-9_\\-\\.\]+)\\.(\[a-zA-Z\]{2,5})$**

To not allow emojis: **^(?!.\[^\\u0020-\\u007e\\u00a0-\\u00ff\\u0152\\u0153\\u0178\])$**

To filter for something like an Instagram handle (e.g instagram.com/example123): **^instagram\\.com/(\[a-zA-Z0-9_\\-\\.\]+)$**

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/4b347420-13a4-40e6-a8c7-e56048213df5/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=b810a0c5d5e4ca3ba7fed7906ce159551912556e599730cfd52e684abb12be23&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

Chatbot example:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/b3f63eee-5dba-4447-b95e-e0577f2efb50/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=2ba0739fba474718e3bbff761db7903f9c16dc80fae3fecfb30d8979860810d4&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## **Accept a media response**

Previously, if the user sent a media file to the chatbot, the chatbot would end abruptly without any error message. Now, you can set it so that the chatbot will be able to accept a media file (document, image, or video).


:::info
Note: Audio files or voice notes are not supported as a valid media response in the chatbot.

:::

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/e41b374e-0f0d-4897-a8b5-5d759aaba15a/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=b89e323e7b58a9f919705f4fe1308017634970a2010d9515131189186cd5dfa8&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

For the list of supported media types, you can check this article: [Supported media types & sizes on WATI](https://wati.brainfish.ai/articles/supported-media-types-sizes-on-wati-PxutVTQToT)

### **Advanced options (media response)**

This option can be used to check if the user send the correct required file. For example, if the chatbot requests an image and the user sends a PDF, this will trigger the validation error message.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/557b6cc1-2f7a-490a-a7d3-12e6d1641c9d/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=f7a21466014bb027f0ee6c3ba8c718c88b080e6438d7b48d8fb1024086484aa5&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **Download a media response**

When the option to save the answer of a media response is enabled, the file directory will stored in the variable. You can then use the [getMedia endpoint](https://docs.wati.io/recipes/get-media) to download the file on your end.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/4ad002a1-ab99-4994-a1d2-af008fad437b/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=4a7ead85155ffe7c7007e528b26da45c3a2d3802d9eb9b1cbc10d890e282bb78&X-Amz-SignedHeaders=host&response-content-disposition=attachment) ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/6df3a86f-656b-4b76-b8e2-b81fa96cb404/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=912dedfcc25bfd490f76baf71a6f43e7c5594d29c365653c0ba37db6512694de&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/1ac0f211-5015-45b6-a4b5-5f9279887ec7/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=cb36b61aae17acaf30b5d46a43c8a9fdbcb3419ee8310e734bbc20ecb2889a84&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/7728d527-983c-4874-8686-30e4d336632d/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250730%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250730T161423Z&X-Amz-Expires=3000&X-Amz-Signature=288051e152ef701881f02ee20f2b0ed67d3dfb2af76b9ff915bd81b69555c6c7&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

How to use Questions for Chatbot builder?

Triggering the AI Support Agent (KnowBot) from a Chatbot flow

AI Support Agent (KnowBot)

AI Support Agent (KnowBot) Advanced Settings (Rules)

​AI Support Agent (KnowBot)

Whatsapp Flows

Custom Attributes for Whatsapp Flows

Understanding Built-In Automation Rules: Out of Office (OOO) and Welcome Message 

How to create a Rule for keywords

How to create an automation rule?

Learn more about Triggers

Learn more about Actions in Rules

Learn more about Filters in Rules

How to Automatically Assign a Chat to the Last Assignee

Rule-based Automation

CTWA Conversion Tracking Best Practices and Example Templates

How to enable Auto Follow-Ups for Leads from CTWA Ads

CTWA Feature Highlights on WATI

Crash course in CTWA - all you need to know to get started!

Are your CTWA ads giving you good conversions? Track this in Wati with 4 easy steps

Wati and Google CTM Ads

General FAQs: CTWA

Messaging limit for Click-to-WhatsApp Ads (CTWA)

Click To WhatsApp Ads (CTWA)

How to manage notifications and sound?

How to change language for WATI?

How to change my timezone in WATI?

Personalize your account

How to Enable Operator Privacy to Restrict Access to Assigned Conversations

How to add team and assign user to team?

Detail Access Menu of each Roles

How to view, search and delete users?

How to force logout a specific user from all active sessions?

Manage your Users

How to add a single contact?

How to add attributes to a contact?

How to import contacts to Wati?

How can I edit a contact?

How do I remove contacts?

How do I search and sort contacts?

How to add an attribute in bulk to a list of contacts?

How to delete contact attribute in bulk?

Manage your Contacts

Introduction to Team Inbox Analytics

Overview section

Team Inbox scheduled report

Operator Performance chart

Analytics and Reporting

How to enable Catalog feature for your Wati WhatsApp API number

How to send Catalog messages via Keyword action

How to use Wati Chatbot builder to send Catalog Messages

What are sets & How to create sets in your catalog

How to trigger a reply message once the “View sent cart” catalog message is sent from customer

How to use Sync button for Catalog feature

How to collect customer order details from Catalog orders using Google sheets

Orders page to display Catalog orders

How to collect online payment for catalog orders using Razorpay payment gateway

How to enable Auto Checkout and collect payment for my Catalog order?

What are item variants in a catalog

How to add variants for items when Catalog created using Google Sheet

How to set up a checkout flow for catalog orders using Wati Chatbot builder

Mandatory fields & specifications required to be added to product items when creating catalog

Catalog

How Long until My Template is Approved?

How do I increase the expiry time of chats?

What is the difference between template message and session message?

What are actions in Template Messages Page?

What is a template message?

What are template formatting rules?

Template Category Guidelines

What is the max numbers of template message submission?

What are the supported languages for template update?

Could I attach a PDF or image into a template message?

How to avoid template message rejection?

How to add buttons with template messages?

How to export and import template messages from one environment to a new environment?

How do I check and add credit to send broadcast template message

How to create and submit template messages in WATI?

Are non-transactional messages allowed with WhatsApp Business APIs?

How to use interactive messages?

How to get Opt-in for WhatsApp Messaging?

Template Message Guidelines

How to add buttons to templates?

How to trigger a chatbot with template?

Troubleshoot template message rejection

How to create a carousel template

What are limited time offer templates?

Understanding Meta’s Latest Updates on Template Approval

Template Messages

What and how to add a Default Action?

Setting working hours

Default Action

What is a Reply Material?

How do I add a Reply Material?

How to use the Sequence feature?

Reply Material

What and how to access Chatbot Builder?

How to build a chatbot?

How to use Conditions for Chatbot Builder

Advance Chatbot Builder: Setup Subscribe or Unsubscribe

Advance chatbot builder: Setup Assign User / Assign Team

Advance Chatbot builder: Update Attribute

Advance chatbot builder: Webhook

What features are available in advance chatbot builder

Advance Chatbot Builder: Template

How to collect data with Google sheets in Chatbots

Chatbot Builder: What is a node and how many types of node?

Export and Import of Chatbots

Advance Chatbot Builder: Time Delay

How to create list message & message with reply button?

Advanced Chatbot Builder: Trigger Chatbot

Why is my chatbot not working?

How to test a chatbot?

Automatic chat assignment (Round Robin assignment)

How to use Fallback Message

How to use Chatbot Timer?

How to build a Chatbot

Steps to trigger a chatbot in Wati

How to Trigger a Chatbot Using Rules

Chatbot

How do I add a Keyword Action?

What is Keyword Action?

Keyword Action

Routing

What is WATI Automation Feature?

How does WATI Automation Feature work?

How to make a Backward Chatbot?

Automation

Building your WATI chatbot

Tips to send personalized media content broadcast to each number

How to send message to someone who is not in the Contact List?

Is there a limit of broadcast messages?

How do I edit or delete a scheduled broadcast?

What is a Broadcast History?

Where can I see Broadcast Statistics?

How can I search and filter Broadcasts?

How to Troubleshoot Common Errors? 

How to allow users to Opt-Out or Unsubscribe from Broadcasts?

How to easily broadcast to a subset of your Shopify customers on Wati?

How can I send catalog messages?

How can I use coupon codes?

"Message Undeliverable" when sending template messages

How can I enable click tracking for my templates?

Why is Meta/Wati restricting my messages?

General FAQs: Broadcasts

How to Use Predefined Segments in Broadcast Campaigns

Broadcast

How to Mark Customer Messages as Unread in Team Inbox

How to add contact to Favorite?

How to add a tag to chat?

How to use quick replies/canned replies?

How to search and filter chats?

How to download chats from WATI?

What happens if someone you blocked messages you again?

WATI Account running Slow

Copy Conversation URL

Supported media types & sizes on WATI

Understanding Different Chat Statuses

Multi-channel Team Inbox

Phone number masking in Team Inbox

How to add custom parameters/attributes?

How to Start a New Chat in Wati

How to Transcribe Audio Messages (Beta)

Team Inbox

Export Chats from Wati

WATI and its Features

How to Contact WATI Customer Support Team

Standard Customer Support

Basic Customer Support

Premium Customer Support

Types of Support Available at WATI

Service Add-On: Premium Onboarding Assistance

Service Add-On: Technical Account Manager (TAM)

Service Add-On: Professional Services

Customer Support and Premium Services 

Auto replies and OOO messages

Get started with WATI

How to add operators and create teams

WhatsApp account profile set-up

Introduction to Team Inbox

How to create a template message?

How to send a broadcast?

Overview

How to add contacts?

Create your first chatbot in WATI

Connect your number in WATI

Get Started with WATI in 10 steps

What is the difference between Whatsapp Business and WATI?

Get your own WATI custom Sub-domain

Creating click-to-chat link

How do I scan the QR Code on WATI Trial?

WhatsApp Chat Button Integration

Backup WhatsApp Chats

How To Import WhatsApp Chats

Explore our Free trial

Book a demo with WATI Team

Try our product

Understanding WhatsApp Coexistence Embedded Signup: Common issues and how to resolve them

Wati Broadcasts and MM Lite 

Set up your WATI account