Using Question Box in Wati Chatbot Builder

# Using Question Box in Wati Chatbot Builder

The question dialogue box is very simple in Chatbot Builder and it is the most used one.

## Parts in Question Box

### **Question text**

In this question box, you can add a question text that would be highlighted on the screen. In the text, you can add variables and emojis. Change the text to Bold, Italic, Strikethrough.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/2bb48f3d-fba9-4c04-96ce-a50845e1a470/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=9abf4dd0c219f6ca9b095419ae71fbb53e6505abcddb25449bfcdd01f563c31a&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

As you can see in the above image there are variables added, variables are anything that are saved answers of the users and which I will talk about later. Anything that follows @{Variable Name} is a variable.

There are also emojis added to make the question look user-friendly.

### **Add answer variant**

It's under the Question Text, which you would provide the user to choose from for the question text that you typed in above.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/7e4aebda-45a6-4c1b-b730-4ee365cb6674/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=8eb5799c1f99c253a1ccba6fb26efbb01a6bc10addfc8eda8005cfc77d49cf6f&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

In the above image, you can see that there are two answer options and we can delete and create more.

When you give a user answer options they have to type in the number according to the answer.

So in this case:

Yes = 1

No = 2

So, if a user types in 1 the answer selected will be "Yes"!

If you want the user to enter a custom answer, you may leave the answer options empty, and then the user can freely answer it.

What if the user does not answer 1 or 2 but answers "hi"? So there is always a fallback option that you could link to the chatbot if the answer is not matched to any answer variant.

It looks something like this:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/59319e44-599b-4280-9e41-6289f5b2cdea/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=26dca0565d3c04e7c81b6e68c62fe046afd9b4234b8ed4a26ba83f03854a1e3e&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

The last option, "General", is used for a fallback if any answer not matched by the user is there then this would be the ideal option to guide the chatbot forward.

## **Save Answers in a variable**

This field is to store the user's reply value into the variable. This variable then can be used to put into another condition or to display again what value that user chose. The below sample shows one case that can use this part.

### **Case 1: Store the answer in a variable**

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/68d0883d-4110-4e7e-a9d7-66ab903e2a9c/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=b60a052b71a0a7f76d5aec87d82f4468bbeabc5d1967cab76939e396c67f4d41&X-Amz-SignedHeaders=host&response-content-disposition=attachment) ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/819907e2-380d-46e7-a423-01b7bbbf2c64/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=3f8f0905871206d524298fe71a21f6b6a4efaec8a7ad8dabccdd2e0861feb92c&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **Case 2: Check the value of a variable and set the condition**

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/619ed9ac-e3f4-454e-9a25-2da03cf51aed/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=bc24acd65d3f232fd7dbaa1a968ce9bea5b8a3708ef5c440fb3cc4944e6d12c6&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/387f600d-e63c-4e54-b595-48bd78012538/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=9e7f4e42c12398777dcfb423af23ad35e0c8ac4618368a9c01d61c03977b733c&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## **Advanced options (text response)**

This option can be used only when the user doesn't specify the "Add answer variant" part. In another word, if the user inputs options in the "Add answer variant" part, "Advanced options" is disabled, and vice versa.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/80a75894-0896-48b0-afaf-f20cf9174e6b/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=8db01654df15cddbf3a18bd8d5e634a218a5de530bf377913ce9c9c085d5e285&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =384x321")

This part is used to put validation against the customer's reply. Depends on which data we want the customer to fill in.

### **__Number:__**

When choosing validation "Number", the user needs to fill in the Min value and Max value.

There is a default validation message, user can also change it to their message eg "Sorry, the number of items needs to be more than 0 and not greater than 1000. Please try again".

The last item of this part is "Exit chatbot if validation failed more than ... times". That is to trigger the exit chatbot if a user still replies wrong after .... times. Users should set up this option, otherwise, customers cannot quit the chatbot if they don't want to ask more related to the current chatbot. If a user still wants the system to keep asking until the customer inputs the correct value, which means ignoring the fallback, the user can fill the ...times = 0 times.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/c153bf0c-1117-4e7e-8f50-7a80b28170da/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=14f3e55bf24fcc75532d77909992badcf0b1b98f604d3a2ca3e550718c6456bd&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **__Date__**:

When choose validation Date, user can only input below format: M/d/yyyy, MM/dd/yyyy, M/dd/yyyy, MM/d/yyyy.

For example 1/1/2021, 01/11/2021, 1/11/2021, 01/9/2021

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/ac8c5920-dae2-4456-8278-7b8c33e43d71/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=d7f66a137c022b536d3120e1b44470a2638fbb4a7d8b48d4a2348653a8317fa2&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **__Date + Time__**:

When choose validation Date + Time, user can only input below format (validating against the 12-hour clock):

* M/d/yyyy h:mm:ss tt (1/9/2021 8:00:00 AM)
* M/d/yyyy h:mm tt (1/9/2021 8:00 PM)
* MM/dd/yyyy hh:mm:ss (12/25/2020 03:59:05)
* M/d/yyyy h:mm:ss (1/9/2021 8:00:00)
* M/d/yyyy hh:mm tt (1/9/2021 11:50 PM)
* M/d/yyyy hh tt (1/9/2021 11 PM)
* M/d/yyyy h:mm (1/9/2021 8:00)
* MM/dd/yyyy hh:mm (12/29/2019 03:30)
* M/dd/yyyy hh:mm (1/19/2020 09:20)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/e917f737-af1c-4f17-b036-ef8fbc147199/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=7db2582e8c8a4cc9dd3c81fcb3a0f9b74654f2db61e5c7706d9b673572efdc7c&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **__Time__**:

When choose validation Time, user can only input below format:

* hh:mm tt (02:35 PM)
* h:mm tt (2:37 PM)
* HH:mm:ss (14:37:21)
* H:mm (8:25)
* HH:mm (08:57)
* H:mm:ss (8:57:00)
* hh:mm:ss (02:37:00 )
* h:mm:ss (2:37:00)
* h:mm (2:37)
* hh:mm (03:36)
* h:mm:ss tt (2:37:00 PM)
* hh:mm:ss tt (02:37:00 PM)

  

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/7cf98ac8-0c04-4089-9181-a5a059a40bbb/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=47f895514250bb7a2cd87c2d8cab91643903825f85dda681ef540b35787c729f&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **__Pattern (regex)__**:

When choose validation Pattern (regex), user need to fill in Regex pattern format, some example patterns below:

To filter for a name (alphabets and no numbers or emojis): **^(\[a-zA-Z\\s\]+)$**

To filter for an email address: **^(\[a-zA-Z0-9_\\-\\.\]+)@(\[a-zA-Z0-9_\\-\\.\]+)\\.(\[a-zA-Z\]{2,5})$**

To not allow emojis: **^(?!.\[^\\u0020-\\u007e\\u00a0-\\u00ff\\u0152\\u0153\\u0178\])$**

To filter for something like an Instagram handle (e.g instagram.com/example123): **^instagram\\.com/(\[a-zA-Z0-9_\\-\\.\]+)$**

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/4b347420-13a4-40e6-a8c7-e56048213df5/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=a1f4533f7ed47e71a53fcfd279674782aa2e086e0d2109d35ad8c783c997f389&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

Chatbot example:

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/b3f63eee-5dba-4447-b95e-e0577f2efb50/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=fc9d2da0478d05934cba30bbfe589afc77a3ca8cab3946a6025c4b004e53e322&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

## **Accept a media response**

Previously, if the user sent a media file to the chatbot, the chatbot would end abruptly without any error message. Now, you can set it so that the chatbot will be able to accept a media file (document, image, or video).


:::info
Note: Audio files or voice notes are not supported as a valid media response in the chatbot.

:::

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/e41b374e-0f0d-4897-a8b5-5d759aaba15a/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=cbfc0a168d4722ab9004a4b7e242d1049a98fb510d535c3294d7098ce24e89c2&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

For the list of supported media types, you can check this article: [Supported media types & sizes on WATI](https://wati.brainfish.ai/articles/supported-media-types-sizes-on-wati-PxutVTQToT)

### **Advanced options (media response)**

This option can be used to check if the user send the correct required file. For example, if the chatbot requests an image and the user sends a PDF, this will trigger the validation error message.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/557b6cc1-2f7a-490a-a7d3-12e6d1641c9d/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=96cbad537eeee5db282a5ff7aed24f32a045f3fbb87083875ac109ca3e0c03fa&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

### **Download a media response**

When the option to save the answer of a media response is enabled, the file directory will stored in the variable. You can then use the [getMedia endpoint](https://docs.wati.io/recipes/get-media) to download the file on your end.

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/4ad002a1-ab99-4994-a1d2-af008fad437b/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=e9322e3ad39ee1487b4e59fb8c0299966dcbf2464c5806ac0f7103230a34547f&X-Amz-SignedHeaders=host&response-content-disposition=attachment) ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/6df3a86f-656b-4b76-b8e2-b81fa96cb404/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=3e5d17229cc4816c5077537e3f7e9effc0359e76e6668f4be2f150ed5618da41&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/1ac0f211-5015-45b6-a4b5-5f9279887ec7/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=743d0751b912141c20b1ff1efac7084492f3ce87e326f321a43f5025ba84f6c6&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/8ce9edeb-6728-4e9a-aea1-2080a897fd28/7728d527-983c-4874-8686-30e4d336632d/migrated?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250709%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250709T112744Z&X-Amz-Expires=3000&X-Amz-Signature=be706837e04011935475aa3b2b28098a7af402e65d31674007a133529c3cf76a&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

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WATI Account running Slow

Copy Conversation URL

Supported media types & sizes on WATI

Understanding Different Chat Statuses

Multi-channel Team Inbox

Phone number masking in Team Inbox

How to add custom parameters/attributes?

How to start a new Chat?

How to Transcribe Audio Messages (Beta)

Team Inbox

Export Chats from Wati

WATI and its Features

How to Contact WATI Customer Support Team

Standard Customer Support

Basic Customer Support

Premium Customer Support

Types of Support Available at WATI

Service Add-On: Premium Onboarding Assistance

Service Add-On: Technical Account Manager (TAM)

Service Add-On: Professional Services

Customer Support and Premium Services 

Auto replies and OOO messages

Get started with WATI

How to add operators and create teams

WhatsApp account profile set-up

Introduction to Team Inbox

How to create a template message?

How to send a broadcast?

Overview

How to add contacts?

Create your first chatbot in WATI

Connect your number in WATI

Get Started with WATI in 10 steps

What is the difference between Whatsapp Business and WATI?

Get your own WATI custom Sub-domain

Creating click-to-chat link

How do I scan the QR Code on WATI Trial?

WhatsApp Chat Button Integration

Backup WhatsApp Chats

How To Import WhatsApp Chats

Explore our Free trial

Book a demo with WATI Team

Try our product

General FAQs: Marketing Messages Lite (MM Lite) 

Migrating from On-Premise WhatsApp Business API to WhatsApp Cloud API

How to Apply for Official WhatsApp Business Account (Blue Tick Verification)

How to access WhatsApp Manager?

Everything you need to know about your WhatsApp Manager

How to check WhatsApp Business Account (WABA) Status?

WhatsApp Manager ID (WABA)

Set up your WATI account