Try our product
Set up your WATI account
Before you sign up to WATI
Migrate your phone number to WATI from another BSP
How To Import WhatsApp Chats
Backup WhatsApp Chats
Get your own WATI custom Sub-domain
Green Tick Verification for your business
How should I choose a phone number for WhatsApp?
What are the limitations of using WATI / WhatsApp APIs
Steps to use phone number that has been registered with Whatsapp Business before
Get started with WATI
Embedded Sign Up
Facebook Business Verification
How can I contact Facebook Team for Business Verification Issues?
What if the 'Start Verification' button is greyed?
What documents are required for Facebook Business Verification?
What are the steps to get Facebook Business Verification?
How to check whether your business is verified?
Where to find the Facebook Business Manager ID?
Why is Facebook Business Verification required?
WhatsApp Manager ID (WABA)
How to check WhatsApp Business Account (WABA) Status?
Everything you need to know about your WhatsApp Manager
How to access WhatsApp Manager?
More from us!
Our Roadmap - See What's Planned
How To Link WhatsApp Number To Facebook Page
How To Add WhatsApp Number To Facebook or Instagram Pages
WhatsApp Chat Button Integration
Creating click-to-chat link
How can I create a QR Code for my WhatsApp Number?
Commerce Policy Rejection (CPR)
PRO plan: Support export chat
What are difference between WATI Standard and Pro plan
Key Differences Between WATI CRM and WhatsApp API Gateway
What is the pricing for WATI CRMs & APIs?
Conversational Based Pricing
WATI and its Features
Team Inbox on WATI
Supported media types & sizes on WATI
Copy Conversation URL
WATI Account running Slow
What happens if someone you blocked messages you again?
How to download chats from WATI?
How to search and filter chats?
How to use quick replies/canned replies?
How to add custom parameters/attributes?
How to add a tag to chat?
How to add contact to Favorite?
How to start a new Chat?
What features does WATI Team Inbox offer?
Building your WATI chatbot
How to test a flow?
Why is my flow not working?
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Export and Import of Flows
Flow Builder: What is a node and how many types of node?
How to collect data with Google Spreadsheets
Advance flow builder: Template
What features are available in advance flow builder
Advance flow builder: Webhook
Advance flow builder: Update Attribute
Advance flow builder: Setup Assign User / Assign Team
Advance flow builder: Setup Subscribe or Unsubscribe
How to use Conditions for Flowbuilder
How to use Questions for Flow builder
How to build a flow
What and how to access Flow Builder?
Broadcast on WATI
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
Troubleshoot common errors in WATI
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics?
What is a Broadcast History?
How do I edit or delete a scheduled broadcast?
How do I add a new Broadcast?
Is there a limit of broadcast messages?
How to send message to someone who is not in the Contact List?
Tips to send personalized media content broadcast to each number
Template Messages on WATI
How to use Google Drive to host media files for templates
Troubleshoot template message rejection
How to trigger a flow with template?
How to add buttons to templates?
Template Message Guidelines
How to get Opt-in for WhatsApp Messaging?
How to use interactive messages?
Are non-transactional messages allowed with WhatsApp Business APIs?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
How do I check and add credit to send broadcast template message
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How to avoid template message rejection?
Could I attach a PDF or image into a template message?
What are the supported languages for template update?
What is the max numbers of template message submission?
What are the category values of Template Message?
What are template formatting rules?
How do I create a Template Message?
What is a template message?
What are actions in Template Messages Page?
What is the difference between template message and session message?
How do I increase the expiry time of chats?
Manage your Contacts on WATI
How to add an attribute in bulk to a list of contacts?
How do I search and sort contacts?
How do I remove one or more contacts?
How can I edit a contact?
How to import contacts from Excel?
How to add attributes to a contact?
How to add a single contact?
Manage your Operators on WATI
How to force logout a specific user from all active sessions?
How to view, search and delete operator?
Detail Access Menu of each Roles
How to add team and assign operator to team?
How do I add more agents to my account?
Dashboard and Reporting on WATI
Payments on WATI
What should you do in case of payment failures?
How can I download the past invoices?
How can I manage the billing and payment methods?
How do I unsubscribe from WATI?
What are the working hours for WATI Support Team?
Personalize your account on WATI
WATI Mobile App (App Store / Google Play)
WATI App Updates (Release Notes)
Released in 2022
2022.09.1 - Releasing on Dec 2022
2022.07.2 - Released on Oct 2022
2022.07.1 - Released on Sept 2022
2022.06.2 - Released on Aug 2022
2022.06.1 - Released on July 2022
2022.05.2 - Released on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
2022.03.2 - Released on 25th Mar 2022
Mobile App - Released 2022
Mobile version 3.2.0 - Released on 4th December 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Released in 2020
2021.07.1 - Released on Dec 2021
RBI e-Mandate Latest Guidelines
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
2.11.0 - Releasing on Jan 2023
Terms, Privacy & Security
Integrations and API's
Integrations on WATI
Why Whatsapp Message Sender is not working?
Why Google Sheet Automation is not working?
Add-on: Google Sheet Automation
Add-on: Google Spreadsheet WhatsApp Message Sender
WhatsApp Shop Plugin
Convert first time visitors to Zoho Lead/Contact using Zoho Flows
Get Notifications for new messages on WATI on Zoho CRM
How to send template message using Zoho CRM Workflow?
How to get Contact Attributes from WATI into Zoho CRM Leads/Contacts?
Why is my ZOHO integration not working?
Zoho CRM Integration
WATI Embedded Team Inbox in Zoho
How to send template message using Zoho CRM Extension?
Why are my Cash on Delivery Messages (COD) not sending in Shopify?
How to add/import Shopify Contacts into WATI
How to create a COD (Cash on Delivery) Template
How to use pre-defined variables in Shopify?
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Shopify Integrations for Paid WATI Users
How to use pre-defined variables in WooCommerce?
What are fixed variables for Woocomerce integration?
Make.com / Integromat
WhatsApp and Razorpay Integration
Google Calendar Integration
APIs on WATI
Are your file attachment names appearing as null or untitled?
Where can I find the API Endpoint URL and Bearer Token?
What if I need access to more APIs?
Where can I find WATI API Documentation?
How can I add webhooks using WATI or WhatsApp API Gateway?
Can I send OTP on WhatsApp?
Updated by Helpdesk
Businesses can integrate with webhooks to get real-time notifications about changes to a WhatsApp Business Account (WABA), including when a business has violated a WhatsApp policy. This guide teaches you how to set up your webhooks to receive those notifications so businesses can quickly adjust behaviour to avoid additional warnings and/or enforcement actions.
Before You Start
Once you have created the app, add WhatsApp as a product to your application. To do that:
- Go to developers.facebook.com/apps and click the app. After the click, you will be redirected to the app dashboard for your app.
- On the dashboard, find Products on the left side panel and click Add Product. After the click, you will see a list of products that can be added to an app.
- Find WhatsApp and click Set Up.
Additionally, make sure your app has completed App Review and requested the
Step 1: Set up Endpoint and Configure Web-hooks
Follow our Webhooks Getting Started guide to create your endpoint and configure your Web-hooks.
Step 2: Subscribe Your App to your WABA
You need to subscribe your app to Web-hook notifications for the WhatsApp Business Account. You can subscribe in two different ways:
Step 3: Signup for Account Updates
Now that your app has signed up to receive webhooks related to your WABA, you can refine which types of updates you want to receive. To track a WABA’s status, you need to select the account_update option. This way, you will be notified when a WABA has violated WhatsApp policies.
To select this option, go to your App Dashboard and find the Settings option. You will see a Webhooks section with all the information you provided in the previous steps. Find Webhook fields, and click Manage. A dialog box will appear with all the fields you can subscribe to. Click Subscribe for account_update.
Now, every time your WABA has violated a policy, you will get a notification looking like this:
Step 4: Track WABA restrictions.
You should keep an eye on your webhooks to check if your WABA has been restricted due to policy violations. If a restriction has been imposed, you get a webhook that includes the
restriction_info field, inside the value object. The
restriction_info field lists all restrictions imposed on your account and when those restrictions expire.
Your WABA may receive one or more restrictions due to policy violations. In the following example, the webhook reports that a WABA has been restricted from adding new phone numbers:
Here, you see a WABA that is no longer allowed to send business-initiated messages:
Finally, you see a WABA that is no longer allowed to respond to user-initiated messages: