2021.05.1 - Released on July 2021

Nhi Luong Updated by Nhi Luong

Watch The Full Release Video:

Release Version Note

Tested in latest stable versions on windows:

  • Chrome: Version 91.0.4472.124 (Official Build) (64-bit)
  • Edge: Version 91.0.864.67 (Official Build) (64-bit)
  • Firefox: 89.0.2 (64-bit)

Overall updates

  • Improve performance of loading WATI system

WATI Web Enhancement

  1. Automation
  • Basic Flow Builder feature - Allow Import and Export of Flows. For manual guide can refer to here
  • PRO plan: Advanced Flow Builder - Add a new option "Time Delay" that allows the user to pause flow for a setup time. For detail can refer to the manual guide here
  • Default Action: break the option "When it is not working hours, and there is no customer service online, reply the following" into two options: "When it is not working hours, reply the following" and "When there is no customer service online during working hours, reply the following"
  • Sequence: Allow drag and drop messages to adjust sequence more conveniently.
  • Keyword Action: Add a new matching method "Contains" to return the reply if the message contains the added keyword(s). For the detailed usage and notes of this new method, please refer to here
  • Advance Flow Builder: in "Google Spreadsheet" node- Add search to Google spreadsheet list
  1. Team Inbox
  • Retry sending messages: when the WhatsApp gateway not running, to make sure all impacted messages will be sent successfully to the customer.
  • Sorting Quick Replies: Most used quick reply should show on top
  • In the Contact List Attribute Filter dropdown, we have new filters "AllowBroadcast" and "AllowSMS"
  • Collapse the message and add a "Read more" link to expand the message when the message length on Team Inbox is too long
  1. Broadcast and Contacts
  • When upload changes to an existing contact, enhance to rewrite those attributes in excel and leave other attributes unchanged
  • Breakdown "Broadcast History" screen into: "Broadcast History" and "Scheduled Broadcasts"
  1. Settings
  • PRO plan: Support export chats that allow users to export all chats from the current WATI system and download in a zip file, one .txt file for one number. For more detail please check here


  • Improve performance for API: /sendTemplateMessage
  • Add new external API endpoint to send broadcasts with array of numbers instead of calling /sendTemplateMessage: /sendTemplateMessages
  • Enhance to show an error message when template message fails to send due to insufficient credits, with API: /sendTemplateMessage
  • Enhance to display the delivery status for broadcast messages when using API /getMessages


  • Enhance to send a warning reminder 24 hours before disabling the webbooks

WATI Integrations

  • Shopify: New message trigger: Order Shipment with Tracking URL

WATI Bug Fixes

  • Fix the issue on filter topic in Team Inbox screen
  • Fix the issue that Out of office hour message won't trigger when a chat is assigned to an operator
  • Fix the issue that cannot export huge data in the Broadcast History screen

How did we do?

2021.05.2 - Released on Sep 2021

2021.04.1 - Released on May 2021