How To Import WhatsApp Chats
How To Add WhatsApp Number On Facebook or Instagram Page
How should I choose a phone number for WhatsApp?
PRO plan: Support export chat
Backup WhatsApp Chats
How to migrate a phone number from one BSP to another?
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the WhatsApp number, that's already registered to use WhatsApp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
How To Link WhatsApp Number To Facebook Page
How to check any known issues with WATI?
What are the limitations of using WhatsApp Business APIs?
What kind of business will be rejected by WhatsApp?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Everything you need to know about your WhatsApp Manager
How can I change my display name
How to access WhatsApp Manager?
How to change your phone number
Facebook Business Manager ID
Embedded Sign Up
Can I get WhatsApp API access without Facebook Business Verification?
What are possible common errors in embedded signup flow?
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
How to top-up WATI credits?
Troubleshoot common errors in WATI
Released in 2020
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
RBI e-Mandate Latest Guidelines
Released in 2021
2021.07.1 - Released on Jan 2022
2021.06.1 - Released on Nov 2021
2021.05.2 - Released on Sep 2021
2021.05.1 - Released on July 2021
2021.04.1 - Released on May 2021
2021.03.1 - Released on Apr 2021
2021.02.1 - Released on Mar 2021
2021.01.1 - Released on Feb 2021
Our Roadmap - See What's Planned
2022.05.2 - Releasing on June 2022
2022.05.1 - Released on 18th May 2022
2022.04.2 - Released on 22nd April 2022
2022.04.1 - Released on 6th April 2022
2022.03.2 - Released on 25th Mar 2022
2022.03.1 - Released on Mar 2022
2022.01.2 - Released on Feb 2022
2022.01.1 - Released on Feb 2022
Types of Messages
What are template formatting rules?
How to get Opt-in for WhatsApp Messaging?
What is the difference between template message and session message?
How many template messages can be submitted for WhatsApp approval?
What is the max numbers of template message submission?
What is a template message?
How to trigger a flow with template?
Could I attach a PDF or image into a template message?
How to use interactive messages?
Conversation Based Pricing
WATI CRM & APIs
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
What are the costs of sending Business Initiated and User Initiated Conversations?
What is Conversation Based Pricing?
What are difference between BASIC plan and PRO plan
APIs & Integrations
Where can I find the documentation for WhatsApp Business APIs?
Key Differences Between WATI CRM and WATI WhatsApp API Gateway
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Are your file attachment names appearing as null or untitled?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
How to add/import Shopify Contacts into WATI
Shopify Integrations for Paid WATI Users
What are fixed variables for Shopify integration?
Shopify Integration for TRIAL user
Add-on: Google Sheet Automation
Add-on: Google Spreadsheet Sender
How to use pre-defined variables in Shopify or Woocommerce?
WhatsApp Shop Plugin
Zoho CRM Integration
How to send template message using Zoho CRM Integration?
WhatsApp Chat Button Integration
WATI Embedded Team Inbox in Zoho
What are fixed variables for Woocomerce integration?
Where can I find the API Endpoint URL and Bearer Token?
HubSpot WhatsApp Integration: Capture New WhatsApp Contacts To HubSpot For Free
LeadSquared WhatsApp Integration: Capture All New WhatsApp Contacts To LeadSquared
Team Inbox on WATI
WATI Account running Slow
How to add a tag to chat?
Copy Conversation URL
What happens if someone you blocked messages you again?
How to use quick replies/canned replies?
What features does WATI Team Inbox offer?
How to start a new Chat?
How to add contact to Favorite?
How to add custom parameters?
How to download chats from WATI?
How to search and filter chats?
Automation - Building a chatbot
What features are available in advance flow builder
Advance flow builder: Update Attribute
Advance flow builder: Template
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Advanced Flow Builder: Invoke New Flow
How to create list message & message with reply button?
Advance Flow Builder: Time Delay
Flow Builder: What is a node and how many types of node?
Why is my flow not working?
Export and Import of Flows
How to collect data using Google Spreadsheets
How to update data using Google Spreadsheets
Broadcast Messaging & Templates
How to allow users to Opt-Out or Unsubscribe from Broadcasts?
How do I edit or delete a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics?
How to submit template messages on WhatsApp Manager for WhatsApp API Gateway
What are the supported languages for template update?
How to avoid template message rejection?
What are the category values of Template Message?
Template Message Guidelines
How to export and import template messages from one environment to a new environment?
How to add buttons with template messages?
How do I create a Template Message?
Are non-transactional messages allowed with WhatsApp Business APIs?
What are actions in Template Messages Page?
How to setup auto recharge for broadcast credit?
How to add buttons to templates?
How do I check and add credit to send broadcast template message
Personalization & Account Management
How to view, search and delete operator?
How to force logout a specific user from all active sessions?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Get your own WATI custom subdomain
Do I have to pay additional to access WATI Mobile Apps?
What features do WATI Mobile Apps have?
What does WATI Mobile App do?
Mobile Released 2022
Mobile version 2.5.0 - Released on 15th Feb 2022
Mobile version 2.7.0 - Released on 14th Mar 2022
Mobile version 2.6.0 - Released on 23rd Feb 2022
Mobile version 2.9.0 - Released on 30th Apr 2022
Mobile version 3.1.1 - Released on 22nd June 2022
Mobile version 3.0.0 - Released on 15th May 2022
Mobile version 2.4.0 - Released on 29th Jan 2022
Mobile version 3.0.3 - Released on 22nd May 2022
Mobile version 2.7.1(hotfix) - Released 24th Mar 2022
Mobile version 2.2.0 - Released on 7th Jan 2022
Mobile version 2.8.0 - Released on 8th Apr 2022
Mobile version 2.3.0 - Released on 20th Jan 2022
Terms, Privacy & Security
Updated by Nhi Luong
Watch The Full Release Video:
Release Version Note
Tested in latest stable versions on windows:
- Chrome: Version 91.0.4472.124 (Official Build) (64-bit)
- Edge: Version 91.0.864.67 (Official Build) (64-bit)
- Firefox: 89.0.2 (64-bit)
- Improve performance of loading WATI system
WATI Web Enhancement
- Basic Flow Builder feature - Allow Import and Export of Flows. For manual guide can refer to here
- PRO plan: Advanced Flow Builder - Add a new option "Time Delay" that allows the user to pause flow for a setup time. For detail can refer to the manual guide here
- Default Action: break the option "When it is not working hours, and there is no customer service online, reply the following" into two options: "When it is not working hours, reply the following" and "When there is no customer service online during working hours, reply the following"
- Sequence: Allow drag and drop messages to adjust sequence more conveniently.
- Keyword Action: Add a new matching method "Contains" to return the reply if the message contains the added keyword(s). For the detailed usage and notes of this new method, please refer to here
- Advance Flow Builder: in "Google Spreadsheet" node- Add search to Google spreadsheet list
- Team Inbox
- Retry sending messages: when the WhatsApp gateway not running, to make sure all impacted messages will be sent successfully to the customer.
- Sorting Quick Replies: Most used quick reply should show on top
- In the Contact List Attribute Filter dropdown, we have new filters "AllowBroadcast" and "AllowSMS"
- Collapse the message and add a "Read more" link to expand the message when the message length on Team Inbox is too long
- Broadcast and Contacts
- When upload changes to an existing contact, enhance to rewrite those attributes in excel and leave other attributes unchanged
- Breakdown "Broadcast History" screen into: "Broadcast History" and "Scheduled Broadcasts"
- PRO plan: Support export chats that allow users to export all chats from the current WATI system and download in a zip file, one .txt file for one number. For more detail please check here
- Improve performance for API: /sendTemplateMessage
- Add new external API endpoint to send broadcasts with array of numbers instead of calling /sendTemplateMessage: /sendTemplateMessages
- Enhance to show an error message when template message fails to send due to insufficient credits, with API: /sendTemplateMessage
- Enhance to display the delivery status for broadcast messages when using API /getMessages
- Enhance to send a warning reminder 24 hours before disabling the webbooks
- Shopify: New message trigger: Order Shipment with Tracking URL
WATI Bug Fixes
- Fix the issue on filter topic in Team Inbox screen
- Fix the issue that Out of office hour message won't trigger when a chat is assigned to an operator
- Fix the issue that cannot export huge data in the Broadcast History screen