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Updated by Karel Chau
When you add a new phone number to your WhatsApp account in the Facebook Business Manager, you assign it a display name. The display name is required to create a certificate, without which the WhatsApp Business API client will not work.
Display name guidelines:
All display names should have a relationship with your business and should not violate WhatsApp Commerce and Business policies. Having display names compliant with our guidelines is a requirement to send messages using the WhatsApp Business API or qualify for WhatsApp official business accounts.
Below are five principles for display names and guidance for best practices to avoid formatting errors.
Compliance with policies
Within your company, you may have separate WhatsApp business accounts for different divisions; only those divisions that are compliant with WhatsApp’s Commerce Policy may have a WhatsApp business account.
Accurate representation of your business
A display name should represent:
A display name should not be:
An organization with a government affiliation needs the WhatsApp team's approval
Consistency with external branding
A display name must have consistent branding with external sources (e.g., a company's website or marketing). An example for a product line named "Fresh Produce Cold Pressed Juices":
Clear relationship with your business
A display name must have a clear relationship with your business (must be referred to the business's website or external media references). For example:
If the relationship between your company and the brand is not obvious, indicate the relationship using “by [company name].”
Do not use the name of a management agency or another third party in your company’s display name.
Correct formatting, in compliance with the rules set forth below
See Formatting Guidelines below.
Your display name will be rejected if there are formatting errors so it is important to comply with the following rules. (Note: These rules do not apply if a business or an organization already brands this way. In that case, the display name may incorporate punctuation, capitalization, etc. that matches the external branding.)
A display name may not be in all capitals, must have grammatically correct capitalization, and should match the capitalization used in your business name.
Note that this display name would be acceptable if the business already brands using all caps.
Do not change the spacing from the spacing used in your business name.
An example for a business called "Lil'Cupcakes":
Do not add any extra punctuation, emojis, or character symbols (such as trademark designations).
Do not add extra words to your company or brand name unless the words indicate:
If you add permitted words, the first letter of the word must be capitalized.
A display name must contain a minimum of 3 characters.
An example for a business, “KT Sir”:
A display name may not be in URL format.