How to use quick replies/canned replies?

With quick replies, you can create keyboard shortcuts for the messages you send most frequently.

Click "+ADD REPLY" to add new quick reply. They will be available for all operators.

Use the following steps to send a quick replies:

  1. Open context menu
  2. Click "Send" icon to add the quick reply to the "Type message" field
  3. Send message
 

In the context menu you can also delete or edit existing replies.

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