Summary
Buttons enhance WhatsApp Template Messages by making them more interactive and user-friendly. They allow customers to respond quickly or take direct actions such as visiting a website or making a call. This guide explains how to add buttons to your template messages in WATI and the different types of buttons available.
Instructions
Adding buttons to Template Messages
You can add buttons to your template messages in WATI by following these steps:
Log into WATI and navigate to your Template Library.
Create or edit a template message.
Look for the option to add buttons.
Choose between two button types:
Call to Action
Copy offer code (discount code)
Quick Reply
Types of buttons
Call to Action (CTA) buttons
Call to Action buttons allow customers to perform a direct action. You can add up to two buttons in a single message. The available actions are:
Visit Website – Redirects users to a specified URL.
Call Phone – Initiates a phone call to a predefined number. Each button can have either static or dynamic text:
Static: The button text remains the same for all recipients.
Dynamic: The button text can include variables, making it personalized.
Quick reply buttons
Quick Reply buttons allow users to send a predefined response with just one tap. You can add up to three Quick Reply buttons, each with a maximum of 20 characters. Quick Reply buttons are useful for collecting responses efficiently, as users can select from predefined choices rather than typing a reply manually.
Copy offer code (discount code)
Copy Offer code buttons let users copy a predefined code directly to their clipboard with a single tap. These buttons are ideal for promotions, discount codes, or limited-time offers, making it easy for users to copy the code quickly without typing it manually.
Frequently Asked Questions (FAQs)
General questions
1. What are buttons in WhatsApp template messages?
Buttons make template messages more interactive by letting customers take quick actions like replying, visiting a website, or making a call.
2. How do I add buttons to a template message in WATI?
Go to your Template Dashboard in WATI, create or edit a template, and select the option to add buttons. You can then choose the button type you want to include.
Button types
3. What types of buttons can I add to a template message?
You can add two types of buttons: Call to Action and Quick Reply.
4. What actions can Call to Action (CTA) buttons perform?
CTA buttons can either redirect users to a website or initiate a phone call. You can add up to two CTA buttons per message.
5. What is the difference between static and dynamic CTA buttons?
Static CTA buttons show the same text for every recipient, while dynamic buttons use variables to personalize the text.
Quick reply buttons
6. How many Quick Reply buttons can I include in a template?
You can add up to three Quick Reply buttons, each limited to 20 characters.
7. When should I use Quick Reply buttons?
Quick Reply buttons are helpful when you want customers to respond with predefined options, allowing faster and more structured replies.