Summary

Buttons enhance WhatsApp Template Messages by making them more interactive and user-friendly. They allow customers to respond quickly or take direct actions such as visiting a website or making a call. This guide explains how to add buttons to your template messages in WATI and the different types of buttons available.

Instructions

Adding buttons to Template Messages

You can add buttons to your template messages in WATI by following these steps:

Log into WATI and navigate to your Template Library.
Create or edit a template message.
Look for the option to add buttons.

Choose between two button types:
- Call to Action
- Quick Reply

Types of buttons

1. Call to Action (CTA) buttons

Call to Action buttons allow customers to perform a direct action. You can add up to two buttons in a single message. The available actions are:

Visit Website – Redirects users to a specified URL.
Call Phone – Initiates a regular phone call to a predefined number.

If you want the CTA to initiate a WhatsApp voice call instead of a regular phone call - add the CTA button WhatsApp Voice Call.

Visit Website button can have either static or dynamic text:

Static: The button text remains the same for all recipients.
Dynamic: The button text can include variables, making it personalized.

Note: WhatsApp does not allow fully dynamic URLs. Only the last part of the link can be dynamic by adding a variable at the end.

https://www.example.com/{{dynamic_variable_here}}

For example:

https://www.youtube.com/channel/{{youtubeLink}}

2. Quick reply buttons

Quick Reply buttons allow users to send a predefined response with just one tap. You can add up to three Quick Reply buttons, each with a maximum of 20 characters. Quick Reply buttons are useful for collecting responses efficiently, as users can select from predefined choices rather than typing a reply manually.

3. Copy offer code (discount code) button

Copy Offer code button let users copy a predefined code directly to their clipboard with a single tap. These buttons are ideal for promotions, discount codes, or limited-time offers, making it easy for users to copy the code quickly without typing it manually.

Frequently Asked Questions (FAQs)

General questions

1. What are buttons in WhatsApp template messages?

Buttons are interactive elements that let the customer respond or take action with a single tap, such as replying, visiting a website, or making a call.

2. How do I add buttons to a template message in WATI?

Log in to WATI, go to the Template Library, create or edit a template, and select the option to add buttons, then choose the button type you want to use.

3. What types of buttons are available?

WATI supports three types of buttons: Call to Action (CTA), Quick Reply, and Copy Offer Code.

Call to action (CTA) buttons

4. What can a CTA button do?

CTA buttons can redirect users to a website, start a regular phone call, or initiate a WhatsApp voice call.

5. How many CTA buttons can I add and can they be personalized?

You can add up to two CTA buttons per message, and the Visit Website button text can be static or dynamic using variables, but only the last part of the URL can be dynamic.

Quick reply buttons

6. What are Quick Reply buttons used for?

Quick Reply buttons let users send predefined responses with one tap, making it faster and easier to collect replies.

7. Are there limits for Quick Reply buttons?

You can add up to three Quick Reply buttons, and each button can contain a maximum of 20 characters.

Copy offer code buttons

8. What is a Copy Offer Code button used for?

This button allows users to copy a predefined discount or promotion code directly to their clipboard with one tap, so they do not need to type it manually.