2021.01.1 - Released on Feb 2021
2020.12.1 - Released on Jan 2021
2020.11.1 - Released on Dec 2020
2020.10.1 - Released on Oct 2020
2020.09.1 - Released on Sept 2020
2020.08.1 - Released on Aug 2020
2020.07.1 - Released on July 2020
2020.06.1 - Released on May 2020
2020.05.1 - Released on May 2020
2020.04.1 - Released on Apr 2020
Types of Messages
What are template formatting rules?
What is the difference between template message and session message?
What is the max numbers of template message submission?
What is a template message?
Could I attach a PDF or image into a template message?
Import WhatsApp Chats
How should I choose a phone number for WhatsApp?
Backup WhatsApp Chats
Steps to use phone number that has been registered with Whatsapp Business before
How do I scan the QR Code on WATI Trial?
Can you call the Whatsapp number, that's already registered to use Whatsapp Business API?
How can I create a QR Code for my WhatsApp Number?
Can I get Green Tick Verification on my Personal Number?
What are the limitations of using WhatsApp Business APIs?
Approve Messaging On-Behalf-Of your brand
How do I get Green Tick Verification for my business?
How long does it take to get approved for WhatsApp Business APIs?
What is the process to get approval for WhatsApp Business APIs?
Creating click to chat link
Facebook Business Manager ID
Facebook Business Verification
Why is Facebook Business Verification required?
What if the 'Start Verification' button is greyed?
How to check whether your business is verified?
What are the steps to get Facebook Business Verification?
What documents are required for Facebook Business Verification?
How can I contact Facebook Team for Business Verification Issues?
WATI CRM & APIs
What is the cost for Premium Customer Support?
What is the pricing for WATI CRMs & APIs?
What are the costs for sending messages?
How much is the setup cost for WATI CRM & APIs?
WhatsApp API Gateway
APIs & Integrations
Does WATI support Dialogflow Integration?
How can I send WhatsApp Message from Zoho CRM?
What if I need access to more APIs?
Where can I find WATI API Documentation?
Can I send OTP on WhatsApp?
How can I add webhooks using WATI or WhatsApp API Gateway?
Team Inbox on WATI
Automation - Building a chatbot
Advance flow builder: Update Attribute
How to use Conditions for Flowbuilder
What and how to access Flow Builder?
Advance flow builder: Setup Assign Agent / Assign Team
How to use Questions for Flowbuilder
Advance flow builder: Setup Subscribe or Unsubscribe
Advance flow builder: Webhook
How to build a flow
Broadcast Messaging & Templates
How do I edit, delete or cancel a scheduled broadcast?
What is a Broadcast History?
What is a broadcast?
How do I add a new Broadcast?
Tips to send personalized media content broadcast to each number
How to send message to someone who is not in the Contact List?
Is there a limit of broadcast messages?
How can I search and filter Broadcasts?
Where can I see Broadcast Statistics & SMS Fallback?
Personalization & Account Management
How to view, search and delete operator?
Detail Access Menu of each Roles
How do I add more agents to my account?
How to add team and assign operator to team?
Account & Billing
How do I unsubscribe from WATI?
How can I download the past invoices?
What are the working hours for WATI Support Team?
How can I manage the billing and payment methods?
Personalize your account
Dashboard and Reports
Pre-requisites: You must have valid business documents for business verification. To find the list of applicable documents, please visit this link: https://support.wati.io/hc/en-us/articles/900000951646-What-documents-are-required-for-Facebook-Business-Verification-
Go to Security Center, and click Start Verification in the Business Verification section.
Note: The Start Verification button will be greyed out unless your business needs access to certain features. If the 'Start Verification' button is greyed out, please follow this guide: https://support.wati.io/hc/en-us/articles/900000969843-What-if-the-Start-Verification-button-is-greyed-
- Enter Business Details
Enter your business details and click Next.
The business information you provide during the business verification process will become publicly visible if your Page has a large U.S. audience or runs ads about social issues, elections or politics in the U.S.
- Select Your Business
Select the correct business from the list or select None of these match if your business is not displayed.
If you select None of these match, disregard steps 3-5 and learn how to Upload Official Documents to complete the verification process.
- Confirm Your Business Details
Select a phone number that you have access to from the dropdown menu and click Next.
- Get a Verification Code
Choose to receive the verification code on your business phone number via a text message or a phone call or via email. The phone number option may not be available in all countries.
Or verify your domain
If your domain is already verified, click Use Domain Verification. If not, complete the domain verification process then return to the Security Center and select Continue.
- Enter Verification Code (not applicable if you use domain verification)
Enter your verification code. Click Submit.
If you receive confirmation that your business is verified, you're all set! You may not receive confirmation right away. If you don’t receive confirmation right away, you’ll receive a notification when the review is complete. You can also check your status in Security Center.