Table of Contents

How to change your display name on WATI

Step 1: Accessing Your WhatsApp Manager

We have already created an article to help you out, visit this link here and access your WhatsApp Manager.

Changing Display Name

Step 2: Access your WhatsApp Manager by clicking on the button "Whatsapp Manager" below on the page:

Step 3: On your WhatsApp Manager you will see a screen like below. A user can change their display name directly from the WhatsApp Manager. Just simply click on the "Edit" icon next to a display name a shown in below screenshot and once changed it will undergo a resubmission procedure.

Step 4: After clicking on the edit icon a screen like this will appear and you need to enter your new display name.

It will take about 1-2 days for Facebook to approve the display name and you will get notified by email.

What's next?

If Display Name gets Rejected?

On your WhatsApp Manager, if the display name gets rejected the certificate status will change to "Name Not Approved." which can be reassured by WATI(BSP). There is still room for resubmission of a new display name so simply repeat the steps to edit the current submission and change the name.

Once your new display name is approved, please reach out to WATI and we will help you update your display name. If it is rejected, please re-submit a new display name by clicking the edit icon again.

Display Name getting approved

You do not have authority to see the certificate and your BSP will help you to check the status which will look something like this:

Please send us an email at support@wati.io to apply the new display name once it's approved

Thank you

How did we do?

Guidelines to choose your Display Name

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