What is Keyword Action?

Keyword Action is a WATI Automation Feature that lets you create keyword rules.

Once setup, your customers will get an auto-reply when it matches Keywords, or under Default Action. This reduces manpower needs, and can support customers faster and better.

A keyword can have two message matching methods types:

  • Exact Matching: requires 100% match 
  • Fuzzy Matching: you can set the percentage to match 
  1. Exact Matching does exact keyword matching and then executes a rule.
  2. Fuzzy Matching looks for keywords within the user's message to execute a keyword rule (in the percentage you set)

Keyword Action allows us to link a reply material with a Keyword Rule, so that when customer asking any question that match (100%), or match xx% pre-defined with the keyword, it will reply immediately. 

For example: I can create keyword "Tell me about your company information?", with the reply is our company's information.

  • If I use exact matching, when customer asking "your company information?", bot will not reply anything. When customer asking full sentence: "Tell me about your company information?", bot will reply correctly:

  • If I use Fuzzy matching and with default percentage = 80%, when customer asking "your company information?", bot will reply accordingly.

How did we do?

How do I add a Keyword Action?

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