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How to start a new Chat?

Helpdesk Updated by Helpdesk

Starting a new chat

It is fairly simple to start a new chat, follow these steps:

  1. Login to your WATI account
  2. Navigate to your Team Inbox
  3. Click on the "New Message ✏️" button
  1. Now, there are two options to send the message to the contact:
    1. Type in the contact number
    2. Select existing contact
If you type number of contact that is not yet added to Contacts, it will be added to Contacts after message is sent.
  1. After selecting or typing the number of the contact, click "Next"
  2. Select a pre-approved template that you would want to send to the contact, fill variables and send it

It's done, now you have a conversation in "Broadcast" status.

How did we do?

Supported media types & sizes on WATI

How to add contact to Favorite?

Contact