How to start a new Chat?

Helpdesk Updated by Helpdesk

Starting a new chat

It is fairly simple to start a new chat, follow these steps:

  1. Login to your WATI Dashboard
  2. Navigate to your Team Inbox
  3. Click on the pen icon
  1. Now, there are two options to which you can send the message to the contact
    1. Type in the contact number
    2. Select Contact
You will type the contact number if the contact you want to send the chat has never been added to your WATI Account.

  1. After selecting the contact, click Next
  2. Select a pre-approved template that you would want to send to the contact.

Thank you

How did we do?

What features does WATI Team Inbox offer?

How to add contact to Favorite?