Table of Contents

How to create template messages?

You can use Template Messages to send personalised mass notifications to your users. You will need to add credits to send these in the form of broadcast messages.

Navigate to "Broadcast" > choose "Template Messages" > Click "Your Templates" then Click "New Template Message" to start creating the template message.

1. Create a new text-only template message:

  • Template Name (Use underscore to separate words e.g. template_for_demo, underscore adds automatically on pressing "SPACE" keyboard button)
  • Category
  • Language
  • Message Body (Enter parameters in this form {{parameter}}. Upon broadcast, the variable name will be replaced with the corresponding contact attribute values)

Click "Save as draft" after filling up with all data to save template. You can also click "Save and submit" button, if you're ready to submit your template to WhatsApp.

If you saved template as a draft, you will see this template message status as "Draft". If you are ready to submit, please press the Submit button. Otherwise, please continue to edit until you are ready.

Please note that the total character limit is 1024 characters, it includes the text added in the template body and the variable values.

2. Create a new rich template message: 

You can add images, PDF, videos, and use buttons, URL links by using a rich template. Please see the below examples - 

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mceclip3.png

If your clients press the buttons, it will be replied as Text. We suggest you also add Reply Materials for the Text in buttons.

Full Description

  • Template Name (Use underscore to separate words e.g. template_for_demo)
  • Category
  • Language
  • Broadcast title: to input the broadcast title of the template if needed. You can choose 1 from the 3 options below -  
    • None: not include broadcast title
    • Text: Broadcast title in text format
    • Media: Broadcast title in media format - image/video/document

We support the following formats: Images: jpeg, png; Video: mp4; Document: any valid MIME-type(Read more about the supported file types)

  • Body: User can click button "Add Variable" to add variable (This is used to send a template to a list of contacts, WATI will get the defined attribute value from each contact to generate content correctly.)

For example: Dear {{name}}, hello from WATI.

Then when sending template messages to a list of customers, the {{name}} will be displayed accordingly per each customer.

  • Footer Optional: in text format. (i.e. Powered by wati.io)
  • Buttons Optional: to define suggestion buttons for the customer including:
    a. None: no buttons added
    b. Call to action: can add 2 types of actions - Visit Website or Call Phone
    For Visit Website: user can fill in Button Text - the button text, URL type (static or dynamic), and the website.
    If URL Type is dynamic, the website URL can use any variable such as {{name}} and the system will be able to get the generated URL accordingly
    Find more info on how to add buttons to template here.

For Call Phone,  can fill in Button Text, and the Phone number(with country code and without the + sign)

c. Quick reply: user can add up to 3 buttons for quick reply on template message

 

Modify Template Messages

Click "Edit" to modify a draft Template Message:

Click "Submit" to submit the template to WhatsApp for review and approval( Template approval is solely on Meta and it may take 30 minutes to 24 hours for Meta to approve them):

The status changes to Pending and the template message becomes read-only.

The status will be updated to Approved when the template message will be approved by Meta.

Click "Remove" to remove Template Message:

Once the template is deleted you can not use the same for the new template and you will have to use a new name to submit the new template.

Search and Sort Template Messages

Search template messages by entering keywords in the search text box:

You can click the "Filter" and choose the status of Template Messages:

 

  

How did we do?

How to send a broadcast?

Introduction to Team Inbox

Contact