## **Cash On Delivery Automated message**

By enabling the Cash On Delivery Automated message any customer who makes a purchase on the Shopify store using the payment mode Cash On Delivery will receive a message on their WhatsApp number asking them to Confirm or Cancel the order. The advantage of using Cash On Delivery automated message is that you can weed out orders from fake WhatsApp numbers as you will need to only fulfill orders by customers who have confirmed.

## **How do I set up a COD (Cash On Delivery) automated message in Shopify app?**

1\. Select the option "**Cash On Delivery**" in Shopify app as shown below

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/7376e74e-c58f-4d0d-a66b-50f291342030/screencapture-live-9760-wati-io-9760-integration-shopify-message-setup-2024-10-15-07-14-59.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250508%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250508T042040Z&X-Amz-Expires=3000&X-Amz-Signature=e7bbcae377056ac3f94cced84eb80bc8369d1cee170d291b6399a4ce69e1dc75&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =955x985.5")

2\. Click the check box "**enable**" and choose the default template "**shopify_default_cod_confirm_order_v7**" and save the changes

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/70cffb5d-d0c1-443c-8580-2d22b11f203f/screencapture-live-9760-wati-io-9760-integration-shopify-message-setup-2024-10-15-07-17-02.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250508%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250508T042040Z&X-Amz-Expires=3000&X-Amz-Signature=92ab17b217781cc714d19786eadd7b626e60c17f014deb7971fbe99067daaa30&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =955x1417.5")


3. In addition to enabling the "Cash On Delivery" automated messages few other settings are also offered whereby you can setup

a) Follow up message if user doesn't take action on the received COD automated message

b) Setup Cancellation Status & Customize the tag names that need to be added


You can create your own custom template instead of using the default template provided by Wati and enable it for the COD automated message.

For creating your own template

a) Select the option "Broadcast" from top menu and click on "Template message" to create template

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/82a3d2f9-7031-49c4-ba1a-1de889986ffe/recording-2024-10-15-074007.gif?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250508%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250508T042040Z&X-Amz-Expires=3000&X-Amz-Signature=db42807e52f7f2b5b40e201420a50fe078c265789d08b5f2eee9e402ae5619ec&X-Amz-SignedHeaders=host&response-content-disposition=attachment)

b) Once template created visit your Shopify app and enable the Cash On Delivery automated message by selecting the template which you have created.

Points to Note


1. When creating template for Cash On Delivery automated message always choose the category as "Utility"
2. Can use the following variables as shown below in the body area of template message

|    |    |
|----|----|
| {{name}} | Takes customers name from Whatsapp |
| {{total_price}} | Takes total price of the order |
| {{shop_name}} | Takes your Shopify store name |
| {{cod_confirm_url}} | Allows users to confirm their COD order |
| {{cod_cancel_url}} | Allows users to cancel their C |


3. If you want to include image of the product in the template message then make sure to add the attribute "product_image_url" in the header while creating the template message

 ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/0f1c7f57-5555-4763-bce8-05dd372d9379/wati-cod-header-image.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250508%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250508T042040Z&X-Amz-Expires=3000&X-Amz-Signature=ba3ec43ddac2cf55afac578aa6be2a066c1712cbcd0227294d38e79a577b0ad7&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =768x300")


4. If you wish to add a dynamic button, you must use our partial variables and the format has to be as shown below. By doing this you can get the customer to confirm the order by clicking a button in the template message.

https://s.wati.io/{{cod_confirm_url_partial_variable}} ![](https://brainfish-storage-prod.s3.us-east-2.amazonaws.com/uploads/86421312-6d65-4c24-8476-7b3e91d77e4f/5e76af13-1d43-46a1-b9b1-c099f4ab8560/wati-cod-confirm-partial.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAUPPN5IL3QLQZLDSU%2F20250508%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20250508T042040Z&X-Amz-Expires=3000&X-Amz-Signature=d6195a3b44ad4586c20a9dc9efa5fae476f400d46c340d2057bb80f093fb8a0e&X-Amz-SignedHeaders=host&response-content-disposition=attachment " =768x247")

How to setup Cash On Delivery Automated message in Shopify app

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