How to add buttons to templates?

Tony Updated by Tony

Creating call-to-action buttons in a template

WhatsApp allows us to create templates with Call-To-Actions (CTA) buttons. A maximum of 2 buttons can be created in a template and two types of action can be achieved with the button.

If you are looking for info on how to create a template on WATI, refer to here.

1. Visit Website

Button text refers to the text display on the button, with maximum 20 characters, for example "Click here for more info".

Either a static or dynamic link can be inserted.

For dynamic link, WhatsApp does not allow a fully dynamic link, so it follows the format like

https://www.example.com/{{dynamic_variable_here}}, or

https://www.youtube.com/channel/{{youtubeLink}},

only the last part of the URL can be dynamic by putting a variable at the end.

https://www.example.com/{{not_allowed}}/homepage -> A variable at the start or in the middle of the URL is not allowed by Whatsapp.

2. Call Phone

Button text refers to the text display on the button, with maximum 20 characters.

Enter the phone number with country code.

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